iPhone, iPad, iPod touch: “Cannot Get Mail – The Connection to the Server Failed”

iOS devices, including iPhone, iPad and iPod touch may exhibit an issue in which the Mail app displays the message “Cannot Get Mail – The Connection to the Server Failed” when attempting to retrieve new messages, especially from Microsoft Exchange servers.

Fixes

Move all items from inbox to a different folder. The most commonly successful fix for this issue is to move all items from the inbox into a temporary folder created on the server. It appears that problematic messages in the inbox can cause the error message.

Upgrade Exchange Server. You may need to apply a service pack to the Exchange server to which your iPhone is connecting. Some users have reported that they need to install Exchange Server 2003 Service Pack 2 to eliminate this error.

Change Exchange security settings. Some users have reported that they needed to turn on  “Include inheritable permissions from this object’s parent” in the user’s security options in Active Directory.

Comments

  1. says

    This a BUG on iPad, because if you delete all the accounts and you create a different one, all the old SMTP data and connections are still there

    Shame on you Apple

  2. JP says

    These “Cannot Get Mail” messages can also appearing when the limit or concurrent connections from an IP is reached. Do you know what the server “concurrent IP connections” limit is set at? The standard is 4 and may need to be increased by your administrator.

  3. Dione says

    Thank you so much! This was driving me crazy. I found this article, sent “Include inheritable permissions from this object’s parent” in the user’s security options in Active Directory” to my Exchange Engineer and it worked. Thanks! DsC

  4. Steve says

    the “Include inheritable permissions from this object’s parent” worked perfectly for me on our Exchange 2010 server and my CEO’s iPad2

    Thanks!

  5. Andy says

    Same problem for me but its happening only on my yahoo account after I changed my yahoo password???? Any further help appreciated!!!!????

  6. Frank says

    Turn off the cloud. Then go back into all of your mail accounts them reset the password .. Then apple mail should work .. It’s a cloud issue .. It changes your address to cloud.com Messes up everything. Funny apple techs couldnt even figure it out .. They get paid the bug bucks for nothing.. Thanks Apple !!!

  7. Sonya says

    I started receiving this error message on my iPhone after changing my yahoo mail password on my desktop. The phone didn’t recognize the change. To change your password on your iPhone go to: Settings>Mail, Contacts, Calendar> Account>Password. Click on password and enter your new password. At this point, iPhone might prompt you to sign in to make this change. After you sign in, it should update your yahoo mail password and refresh your email messages. If it doesn’t, repeat the above steps. It took me a couple of tries but it is working now. Thank you all for your comments. You have helped me solve this error message which has been popping up for more than two weeks now.

  8. Shelley says

    Thank you, because of you I now know to make sure my laptop and iPhone password “agrees”. How Ironic it was when looking back I stopped receiving mail on my phone the same day that I had needed to reset my password. How embarrassing!

  9. PJ says

    I have removed iCloud, I have reset everything, I have deleted every single email I have and reinstalled them then went back and completely deleted iCloud again, on my iPad 7.1.1 and it still states “Cannot Get Mail – The Connection to the Server Failed”

    I had a PC before this and it didn’t give me the headache this is giving me. I don’t understand what the “inheritable permissions” is and I’m not stupid. It’s just that I just switched over to Apple and it is a new learning process. So at this point I can not get any of my emails from Hotmail that has switched their business over to outlook.

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