iTunes 10 may generate the error message “The network connection was reset” for some users, especially when attempting to purchase music or other media from the iTunes Store.
In most cases, the fix for this issue is to change DNS servers to those offered by OpenDNS as follows:
- Go to the Apple menu in the top-left portion of the screen and select System Preferences
- Click the Network pane
- Select your current type of Internet connection from the left-hand pane (AirPort, etc.) and click “Advanced”
- Select the DNS tab.
- Tap the plus (+) button in the lower-left of the System Preferences window and enter the following DNS entries: 18.104.22.168 and 22.214.171.124
- Remove other DNS entries using the minus (-) button.
- Click “Apply Now.”