September 1, 2010
Several users have reported an issue in which their credit cards are declined by the iTunes Store. Users experiencing this issue receive the message “Your Credit Card Was Declined. Please Enter Valid Credit Card Information,” on otherwise valid cards.
It appears that this issue is occurring on an account-by-account basis. Some users have reported success in emailing the iTunes customer support center.
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iPhone stuck in headphones mode, fix
MarkJ: I stopped buying music from Apple because of these...
Trish: Fantastically easy - avoided a near heart attach -...
nep: same here in the Philippines. also when i browse ...
carol: OMG! I panicked without my phone. I tried everythi...
September 2, 2010 at 10:42 AM
I had this problem last week and when I contacted my bank they said it was because the address associated with my credit card didn’t have the plus 4 on the zip code. Apple had recently started matching zip+4 in their verification. My bank added that information to my credit card account and iTunes was happy.
September 8, 2010 at 6:41 PM
I’m having the same problem, but my credit card company says they don’t support zip+4 in the zip field. Now what do I do.
September 10, 2010 at 6:55 PM
Mine has the +4 on my CC account and my Apple account and still no luck
September 11, 2010 at 8:28 AM
My credit card or my paypal works…what up who can you call Thanks
September 21, 2010 at 3:38 PM
I found out that itunes was “placing money in a hold status” using the credit card it kept claiming was invalid. It did this everytime I clicked on submit credit card info. I had several one time charge/hold payments for a $1.99 app I was trying to purchase. My bank called me three times to verify that my card wasn’t stolen.
Ater a few days of confusion, I ended up buying an itunes gift card and removing all of my credit card info. I always keep an available balance for purchases and have had no problems ever since.
October 7, 2010 at 8:18 AM
I am unable to verify my credit card. I have used more than one and all giving me the same message. Really don’t know what to do anymore!!! Please help (samerv@gmail.com)
October 11, 2010 at 4:14 AM
This happened to friends of mine. They had two iPhones but were using the same iTunes account to buy stuff. If both phones were logged in with iTunes at the same time (this can changed in settings), any credit card would automatically be denied. The solution was to make sure only one phone was logged in at a time. I suppose you could create two separate accounts but you might end up paying twice for the same app.
October 16, 2010 at 10:33 AM
We just bought iphone 4s and can’t even get free apps for them because itunes won’t accept our money. This is why we hesitated to do anything with Apple. It’s always a hassle and it always seems like they are trying to prevent us from using their products or using our purchased content the way we want. I’ll just buy our content from Amazon now and if we can’t get apps soon, we’ll switch to a Droid phone. What a rotten way to treat customers!
October 27, 2010 at 8:06 AM
Same problem here. Today, suddenly, after updating iTunes I was asked to again agree to the terms and conditions. After that my account didn’t work and it’s the SAME account I’ve used for YEARS continuously. Edkroket may be right on the multiple login thing. I’m on laptop #2 now and my laptop #1 is sitting in another location, on the internet and logged into the same iTunes account I’m using on #2 now. As soon as I can get to laptop #1 again I’ll test this theory. All I know is that if I could get hold of an Apple rep right now I’d totally JUNK PUNCH him…
November 12, 2010 at 11:09 PM
Hey, my problem is when i try to use my credit card; ,it responds as “Yor credit card was declined please enter a valid credit card info.” Even when i try to get a account for a free app without credit card i am failing. I just bought an iPod touch 4G to play some games but now i m stuck with it. Such a shame for a company like Apple.
November 30, 2010 at 2:53 AM
I’m getting the same error “Your credit card was declined please enter a valid credit card”. We’ve tried 3 different cards to create our itunes account and ALL cards gave us the same error. So frustrating! Anyone know of a solution??
(apmg646@hotmail.com)
December 2, 2010 at 12:24 AM
I’ve read it’s due to IP geolocation. Apple are legally only allowed to distribute based on zone so travellers are finding this denied issue more and more. However, I’m not a traveller, have always had a UK credit card entered and used the UK localisation in Itunes and now I’m getting it. I’ve spent £100′s in there, which I guess will be going to Amazon or other etailers now. Definitely not renewing my contract with the iphone either – tired of this walled garden and big brother tactic of telling me what I can put on the phone I paid a fortune for. You’d think Apple’d have the sense to see what happened to AOL and Compuserve before them for their walled garden approach.
December 3, 2010 at 4:37 PM
Whatever the reason, +4 zip, IP localization, multiple phones, Apple should post a solution in their customer service section, or provide a phone number for support and resolution. We have all bought into this “Think Different” line of BS, and now we’re trapped. Divesting from all Apple products and switching has a very high cost, since iTunes is the only way in, there should be adequate support. We are expats, living overseas, and the degree of difficulty of resolving anything is extremely high and frustrating. Microsoft was accused of creating a trade monopoly and has had to defend itself for years, but their alleged violations of free market principles, seem like nothing compared to this.
December 4, 2010 at 10:23 AM
Same credit card account for quite some time, same Apple or Itunes account for multiple years. No it gives me problems. No matter what the problem, they need to work it out, they’re missing money.
December 23, 2010 at 8:34 PM
It’s because the bank declined it bc it’s under a 5$ purchase. Call your bank and tell them to unblock apple from accessing it info and walla
October 22, 2011 at 10:19 AM
i have the same problem with my card. What I should to do in this case
February 27, 2012 at 6:46 AM
hi im really struggling with my Ipad2.
It keeps sayin my credit card is declined.
I have tried a couple.
I want to create an ID where i dont need to put in credit card details.
PLEASE HELP ME:(:(
We dont have an istore where i live.
July 2, 2012 at 11:15 AM
@Natalie, Open the iTunes store (make sure your not logged-in to any account), search for a free app (Say…Twitter app) > download the app > iTunes will prompt you to “Sign in” or “Create an account” > Go ahead and create a new account [Notice iTunes will give you an option of “None” in the credit card details > Complete the registration > verify your account….. your free iTunes Account!
March 5, 2013 at 9:13 AM
It happen. thanks.
June 25, 2012 at 12:27 PM
October 29, 2012 at 10:08 PM
IT HAPPENED TO ME TOO !!
NOW U C WHY SAMSUNG RULES AND APPLE SUCKS ?!!
November 5, 2012 at 5:35 AM
Indonesia has always been banned from lots of website due to fraud. But, when there’s one (or more) who is eager to follow the rules and willing to buy from their own pockets, iTunes banned me by declining MY OWN credit card. Checked with my bank, and there’s nothing wrong with my card. I don’t know how they (Apple) think in treating its customer. I have 2 imacs, 2 mbook airs, 2 mbook pros, 1 iphone 5 and 1 ipad, and now they treat me like shit? And after all complaints above, there’s still no answer how to solve this problem.
They just reply me with “If you are still unable to add a credit card to your account after following the above steps, you may wish to use an iTunes Store Gift Card for your purchases. Gift cards are available at many retailers, including the Apple Store.”
What’s the use of having iTunes account then? What a disappointment.
November 8, 2012 at 3:27 PM
bang, jd gmna akun nya? sudah bisa belum?
saya baru td malam kena masalah ini…
sepertinya dari temen2 forum belum ada solusi nya yah??
payah apple….
November 9, 2012 at 6:32 AM
Blum…bolak balik email, jawabannya masih blm ada yg solved. Tp usaha mrk utk ttp kontak saya, cukup diacungi jempol. I’m getting tired having this issue.
November 10, 2012 at 12:43 AM
wahh.. payah bener..
sudah nelpon, kirim email…ujung2nya saya disuruh ganti kartu kredit…
ckckckck….
kartu kredit cuma ini satu2 nya..
saya uda cari2 semua forum tentang masalah ini, ternyata jawabannya hampa semua… not solve….
December 3, 2012 at 10:36 AM
i keep getting card declined, and i cant really call my bank because as it has nothing to do with the bank as i get the same message with many different cards. i really need help, i cant even update my apps or download free apps, its rediculas and apple need to sort it out! if you have any help please email me – itz-genny@hotmail.co.uk – please help me !!!!
December 3, 2012 at 10:42 AM
i get card declined all the time, and i cant really call my bank because as it has nothing to do with the bank as i get the same message with many different cards. i really need help, i cant even update my apps or download free apps, its rediculas and apple need to sort it out! if you have any help please email me – itz-genny@hotmail.co.uk – please help me !!!!
December 17, 2012 at 8:12 AM
I have the same problem…all of suddent the credit card was declined, try to change with others also didn’t work…. Somebody from apple should contact me soon….or anybody know the support from apple? I’ve been using apple since 2009 without any problem, but today is really bad….
Apple should put FAQ related this issue…
January 9, 2013 at 8:15 AM
I had problems using a prepaid debit card on my iTunes account and my App Store for free apps. If you’ve got a negative balance on your card or zero balance, it will not allow you to download apps, whether free or not.
May 11, 2013 at 10:59 AM
Same here, I Came to apple after some years of over using android, people keep telling me how good apple is and what not, so I bought the new ipad… I must tell you that I am big disappointed, I can’t download any music that been legal or illegal, I can’t buy anything that I want because of this mistake. Apple has a big name but all it does is trap their customers in custody in a big monopoly game… I’m seriously considering selling my ipad and return to a new big android tablet where I have the freedom to customize it detail by detail to my likes and hear the music that I want when I want.