FaceTime for Mac: Can’t Sign In

Several users have reported an issue in which they cannot sign into FaceTime for Mac OS X. In these cases, either no sign in screen ever appears, or the sign in process spins endlessly and never progresses. Other users may receive the message “There was a problem with FaceTime. You need to quit and open FaceTime again”

Potential fixes

In some cases, this issue can be resolved by deleting the file:

  • ~/Library/LaunchAgents and deleted the com.apple.imagent.plist

(the tilde [~] represents your home user folder)

Other users have reported that (if you’re using an Apple email address), username@mac.com may work while username@me.com does not.

Comments

  1. says

    i had the spinning wheel problem but found the following and it worked for me

    1. Go to System Preferences -> Network

    2. Click on the connection you are using now.

    3. Click Advanced

    4. Switch to DNS tab.

    5. Click the + sign under DNS servers

    6. Add 8.8.8.8

    7. Add 8.8.4.4

  2. says

    I’ve found the solution to this problem:

    Somewhere in the Facetime code they use the either mistakenly use the ID where they should use the email, or they assume that the email and ID are the same.

    In the 92 beta you must have an appleID that exactly matches the email associated with your apple ID.

    But as Phil Sukalewski reported, making a new ID from within Facetime doesn’t work either. It must be a “verified” email address.

    So to sum up, the steps to get it working in Beta 92 are:
    1) go to https://appleid.apple.com/
    2) create a new ID where the email and ID are identical.
    3) make sure to send the verification email (if it didn’t send it when you set up the appleID, you can resend it from the “Name and Email” section once you’ve signed in at https://appleid.apple.com/
    4) Click the link in the email and sign in again to verify your email address.
    5) Now you are good to go. Facetime works on your mac!

    I hope this helps some users of the beta, and I hope this helps Apple fix this for the 1.0 release.

  3. says

    I had the spinning wheel problem this worked for me too
    1. Go to System Preferences -> Network
    2. Click on the connection you are using now.
    3. Click Advanced
    4. Switch to DNS tab.
    5. Click the + sign under DNS servers
    6. Add 8.8.8.8
    7. Add 8.8.4.4

  4. says

    Russel this is the solution! You are the man, I just can’t believe apple don’t post something as simple as this in the support page.
    Thank you!!!!

    1. Go to System Preferences -> Network
    2. Click on the connection you are using now.
    3. Click Advanced
    4. Switch to DNS tab.
    5. Click the + sign under DNS servers
    6. Add 8.8.8.8
    7. Add 8.8.4.4

  5. Ball says

    Modifying the DNS fields didn’t work for me.

    I created a new account, verified the email, still have the pinwheel of death

  6. Pinwheel says

    Changing DNS numbers does not do any good here, so clearly that’s not the culprit of this problem. So many people out there tried the same thing and it did not help at all. The thing that pisses me off the most… is, Apple is not doing anything about it and so many people actually paid their money for this app. True it’s 99 cents, but it’s my 99 cents and if you are going to charge for it, you better make your app worth… or at least tell us how to fix this problem. It does not work!

  7. Gavin says

    Thanks Russel and Vinnie,

    No idea what that meant but it worked for me. I’m a new mac user so everything is taking a little getting used to.

    Cheers

  8. Ebay says

    Ha! DNS number-thing worked! Genius! How com’ apple hasn’t provided a solution for this and Russel here did?

  9. mermer says

    Changing DNS numbers does not work on all computers. For example I tried three different iMacs on three different locations, and not a single one worked with Facetime after changing DNS numbers to Google servers.

  10. Carsten Legaard says

    The sys pref solution seems to help ón a desktop or laptop Mac … But what about the iPhone and the iPad? In iOS we dó not have an advanced option in network setup.
    That Leaves thousands of users without a working copy of FaceTime, among thise me (arghh)

  11. Carsten Legaard says

    Signing up with a new Apple ID did not work for mé either. The confirmation never fullfills and the promises email from Apple never shows up. Does one of the ten thousand + Apple employees ever read theæ forums or dó they just not care after having sold the shit to us ????
    I am getting quite unhappy with IOS while the quite important app “Mail” also does not work ón iPad.

  12. SuzuKube says

    Excellent! Pour la martinique le changement des dns pour les dns Google fonctionne parfaitement!

  13. AKA Benno says

    DNS change worked a treat! You guys rock!
    But I did find that I needed to change the DNS on both wireless and ethernet when I had the cable plugged in

  14. Shely says

    Ok so i still need some help…after I upgraded my Mac OS to Yosemite, my FaceTime won’t sign in. It just keeps processing ….forever. I checked my apple ID and it’s verified… My internet connection is also good.

    Can someone please help me?
    Thanks

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