FaceTime Activation Error: “Could not sign in. Please check your network connection and try again”, Fix

Some users have reported that they get this error when trying to activate FaceTime: “Could not sign in. Please check your network connection and try again

Fix FaceTime Activation:

  1. If you are using FaceTime behind a firewall, see this article: http://support.apple.com/kb/HT4245
  2. Make sure that your Apple ID and password are correct.  Are you using an Apple ID that is an e-mail address, or simply a username?  FaceTime on the iPod touch requires an Apple ID that is actually formatted as an e-mail address, so if your ID is a simple username (i.e., no @ sign in it), then you’ll either need to change it to an e-mail address or use/create a different Apple ID for FaceTime. The username’s email address must be verified  by visitng appleid.apple.com. If your Apple ID is not an email address, you can change it on appleid.apple.com. This article provides instructions on how to change the Apple ID.
  3. Some users have stated that Peer Guardian was running in the background. Once they disabled it, they were able to use FaceTime.
  4. Some users from the U.S.A have reported that they went to a different location or back to the store where they bought and activated there; this might be a firewall issue.
  5. Some users reports that changing the DNS Setting to Google’s public DNS;, has fixed the FaceTime activation problem.  The Google Public DNS IP addresses are as follows:
    For more information about Google’s public DNS, please see this: http://code.google.com/speed/public-dns/

  7. Consider Apple’s Troubleshooting info: http://support.apple.com/kb/HT4319
  8. Restarting your iPod/iPhone may fix your problem: http://support.apple.com/kb/HT1430


  1. MGARG says

    I was facing the same problem and setting DNS to worked for me today. But I noticed it won’t work immediately. You wait for 5 to 10 mins and it works.


  2. GAURAV says

    Guys apart from all that given above…..

    ALSO CHECK THE DATE AND TIME… Trust me mine worked only when i put the right date

  3. Mustang says

    I have ipad2 and facetime on it , in the first iwas unable to sign in there many soulutions said to change the DNS to google DNS but didnt work for me ,Finally Ifound solution worked for me is to change my account location to United States and it worked for me .

  4. Steve Hutton says

    8..8.8.8 worked for me too, with exact same problem. Just a note, DNS was, and I added as a new entry in the list, rather than simply replacing Many thanks!

  5. Madhukar says

    Thank you verymuch.
    I changed DNS to and facetime and imessage worked perfectly.
    But dint understand why we have to set google public DNS IP.
    Amazed how this thing was found first.

  6. Henry says

    Changing the DNS to or, or, or reset the new iPad2 to factory or reboot, Everything working EXCEPT FACETIME, have to book an appointment at the Apple Store for the next business day. Wow! not very happy!

  7. Grant says

    FaceTime activation error: Finally resolved following earlier suggestion about going to system preferences, going to date and time and selecting set date and time automatically. Big thanks to suggested it. Airbook 2012 OS Lion.

    • colby says

      GRANT you are the man!!! Set the time and date to automatin how you get there go to settings go to genral then go to date and time set to automatic and then change DNS to Genious

    • Poms says

      Hi all. Same problem. I tried changing DNS to and but nothing is working! Not having Facetime is driving me crazy!

      I’ve tried:

      changing DNS to the above numbers
      Date/time is correct
      Restrictions are off
      Apple ID/email and password is correct, and verified on the apple site
      Intenet/wifi is working – I can access iStore and internet

      PLEASE HELP!!!

      I live in Bermuda – will that change the DNS numbers I need to input?!

  8. renee says

    Hi I am having the same problem I changed the dsn number to and the time is correct.I go on to connect to face time and my error states unable to find face time server.I use my daughter ipod and her face time works.It is not the server.can anyone help Apple will not assist with out a fee .What wonderful service they offer.

  9. Joan says

    Can’t believe it was so easy – I have an iPod which I had trouble getting FaceTime and despite several hours talking to Apple support, was unresolved so I then bought an iPad2 thinking it would be better but still no FaceTime. Had another session on the phone with Apple support to no avail yesterday so decided to google the problem. When everyone seemed to get a result resetting the DNS to I gave it a go – and hey presto!! just like magic it works. Thanks to everybody who has taken the time to post here, you’ve saved my sanity – and another session with Apple support!! I just love it!!!

  10. Zach says

    Have changed DNS on IPAD to as well as on wireless router network connections to as well as alternate DNS Server to (based on another chatroom recommendation)…still getting the dreaded:

    “FaceTime Activation

    Could not sign in. Please check your network connection and try again.”

    Help Please!

  11. says

    None of these things worked for me. I actually had to delete & restore the entire phone back to factory setting. It basically allowed me to setup the (iPod, in my case) as a new iPod. Luckily for me, it was my son’s so he didn’t have many apps or other things to put back. About 50 apps. I did try to do this and then restore using iTunes (back to a previously saved version), but that messed it up. The best route for me was to set it up again as new. Now it works perfectly.

  12. ames says

    I have tried resert, change password, changed the DNS to, chaned date & time etc…all the suggestions on here I have tried and it still says my user name or password is incorrect! Facetime just stopped working one day and I cannot get it to log back in. We have 2 ipods and the other one is perfectly fine, this makes no sense to me. Anyone please help.

    Thank u

  13. Annie says

    Ames! That’s is the exact same as me and I can’t restore my ipod back to factory settings! This has happened a few times before but now it will not go back! It might work when the next update comes out?

  14. myle says

    omg!! So dats why I can’t use my FaceTime n my iPad air because d date & time is not correct, ive been playing my farmville 2 so I need to adjust my date but when I set d date right I can now finally use FaceTime again..such a relief..

  15. Dominika says

    Tried all of these suggestions and nothing seems to work. My iMessage decided not to work after I tried syncing my new iPad to get my messages. Now my mac, iPhone, and iPad all have the same message pop up when I try to add my email to be reached at, it says “could not sign in, please check your network connection and try again.” My network connection is fine and I’m going crazy trying to figure this out. Apple won’t help me unless I pay them and it’s a bit ridiculous that the fault is on their part and I have to pay them to fix a problem that they’re to blame for

  16. Aditya says

    Changing the firewall settings to the best i.e. WPA2 or above if any, may work for those who still can’t get it working.

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