iMessage not working – how to fix

Several people have reported an issue in which iMessage service is not working properly on iPhone, iPod Touch and/or iPad. For instance, iMessage doesn’t send or receive messages.

How to resolve this problem:

Turn off and on (restart) your iOS device (press and hold the Sleep/Wake button for a few seconds, then slide the slider.)

If restarting doesn’t fix it:

It has been reported that changing your DNS settings fixes this issue. To change DNS servers, follow these instructions for iOS devices (iPhone, iPod touch, iPad):

  1. Tap Settings
  2. Tap Wi-Fi on the left-hand side
  3. Tap the blue arrow next to your current Wi-Fi network
  4. Tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS). For more information about Google’s public DNS, please see this: http://code.google.com/speed/public-dns/

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Comments

  1. says

    So I have an iPod touch and I want to use iMessage, I open it, I can type something in and type who to send it to, but the send button is dark grey and won’t let my click it. I have iOS 5.1.1

    • BuBBle DuDe says

      Ok, that could mean the sender’s email address or iPhone number is not valid. Also, the Wi-fi is not connected.

    • Audrey says

      I have an iPod touch too, and my iMessage wasn’t working until I changed my DNS settings. So
      1. Tap Settings
      2. Tap Wi-Fi on the left-hand side
      3. Tap the blue arrow next to your current Wi-Fi network
      4. Tap the “DNS” field and enter the DNS servers 8.8.8.8 (Google’s Public DNS).

    • Rayray says

      I have an iPod touch to bt when I created my account for it and everything was verified iMessage was nt working

  2. Cade says

    Click on who u want to send the message to and Click on them at the top of the screen and make sure its not red with an exclamation point (!). If it is it means the other person is not registered with IMessage. Hope that solves ur problem.

  3. Bie says

    Mine still doesn’t work. The number listed on my received at is from other sim card which is a temp sim card when i was abroad and i cannot change them to my regular number. Please help. Thanks.

  4. Margaret says

    i tried each and everyone ofthese on my iPad 3 and nothing works yet….hopefully they will give update tofix this problem. My iPad 2 had no problems with imessage at all.

  5. Erika says

    So, my messages app is working great! The only problem is it won’t let me send a message to a certain iPhone number. It lets me send messages to other iPhone numbers but not this 1 for some reason. It is not an invalid number because I have texted it before on a texting app and have called it many times, but for some reason it just won’t let me send a text through messages! Can anybody help?!

  6. Lily852 says

    I got an apple iphone 4s version 4.3.3 and when i went to the message options in settings there were no IMessage option

  7. Lexie says

    My iPod touch 5.1.1, and I tried both of the things restarting it and changed the DNN, and it still doesnt send my message! It would get half way of sending then fail, I try to resend it and it never sends! I want to use this but I cant!

  8. Josh says

    Ok I have a problem, I go on iMessage and it says I have to retype my password for my ID when I do that it asks what email address I would like to use but I can’t get past that it keeps going back without me doing anything
    Help??

  9. Soccer3n says

    Hello!!! ok so I have tried eveything. I have turned my iPod off then back on. I have turned my time to “set automatically”. I have done the 8.8.8.8. thing but nothing works. I have version 5.1.1 and when ever I go into messages it goes to my messages screen then another screen pops up that says ” enter ur apple id”. I have used iMessages before on my iPod. I was just using it this morning!! when I do enter my apple Id it goes to the screen where it tells u to put ur email or address or what ever but after like 2 seconds it goes right back to the apple Id screen there is no alert tht comes up it just goes strait back to that screen!! I have no IDEA what to do so please help me!!!

  10. Danelle says

    i have tried everything.. and my iMessage is still not working? I have full Internet connection and full signal.. help?

  11. Iz says

    When i try and send somthing to someone the send box is grey n there sayin that person i sent to is not regesterd with imessage

  12. d3st1ny says

    my iPod touch sends the message but it takes a while for it to say “delivered” if it does say it at all help please?

  13. A Lee says

    my iphone 4s can’t send or recieve any imessage. the send button is blue. but it says ‘not delivered’

  14. Jonathan says

    I lost my Internet at my old house and connected at my new house now my iMessage app says it can’t verify my email cuz its already in use. How do I fix it?

  15. Aliya says

    My iPod touch has iMessage but whenever I try to send a message to my friend, it always says not delivered and I try again and again but it doesnt work. What my friend sees is me ofline and a text that says random message.For it to work for me and my friend, she has to send me a picture text for it to work again. Please fix. Thanks so much ! (: ❤

  16. Aliya says

    My iPod touch has iMessage but whenever I try to send a message to my friend, it always says not delivered and I try again and again but it doesnt work. What my friend sees is me ofline and a text that says random message.For it to work for me and my friend, she has to send me a picture text for it to work again. Please fix. Thanks so much ! (: ❤

  17. Aliya says

    My iPod touch has iMessage but whenever I try to send a message to my friend, it always says not delivered and I try again and again but it doesnt work. What my friend sees is me ofline and a text that says random message.For it to work for me and my friend, she has to send me a picture text for it to work again. Please fix. Thanks so much ! (:

  18. April says

    The iMessage stopped working for me since yesterday. I have gotten 3 message that failed to go through with Red ! next to it. I have turned it off for a few seconds, then turned it on, whomever I speak to uses iMessage on their cell phone, and 8.8.8.8 will not work because I already tried that. The wifi works great because if it isn’t, I wouldn’t be able to get notifications on it and check my mail. I even turned off the iMessage and restarted it just now. It still isn’t working.

  19. Hide says

    Hi ALL,

    I’m not sure will this help, but I recently had the same problem with my imessage after updating to 5.1.1 (shit version), and I had to simply re-login.

    What I did was,
    go to settings -> Messages
    first tab should be iMessage. If it’s “on” but below it says “Activation failed, try again. blah blah blah” (I don’t remember the exact words)
    Simply just click off and on again. It should ask you to re-login.

    Hope it helps.

  20. Gemma Reid says

    Hi all
    i have done EVERYTHING here and myimessages on my ipod is still playing up and not allowing me to send a message to one particular number but to every other number it is fine.. can SOMEONE please HELP ME

  21. Kristen says

    When I click on iMessage, it asks me to log in. I log in and it takes me to the next screen, which verifies my email. Then it takes me back to the log in screen, asking me to login and verify my email. My software is up to date and I don’t know how to fix it. It has had this problem since I first bought my iPod.

  22. Hide says

    Hi Gemma,
    Did you ever successfully sent a msg using imessage to that particular number? Because, not all iphone users are registered to use imessage. And also, if that person updated their IOS and needed reactivation with their imessage, you will not be able to sent imessage to that person. Hence, this maybe the other person problem and not your imessage problem. Ask that user to check to see if their imessage is working or not.

    Hope it helps

  23. Alex says

    I have tried everything. Changing the DNS, turnin off iMessage and even turning my wi fi off and on a number of times changing the DNS every time. Is there anything else I can try.

    Plz help

  24. Hide says

    Hi all,
    Um im not sure. But here’s what i did. I am using 5.1.1. My imessage, push service did not work. So i dl SAM activation from cydia. Followed its instruction and disactivated my phine and reactivated it with itune. Then relogin your imessage. Try that if you have no more idea.
    But i should warn you, SAM act. need to temp change your phone ICID. Kinda long procedure but it worked for me. Good luck.

  25. Hide says

    Hi all,
    Um im not sure. But here’s what i did. I am using 5.1.1. My imessage, push service did not work. So i dl SAM activation from cyd Followed its instruction and disactivated my phine and reactivated it with itune. Then relogin your imessage. Try that if you have no more idea.
    But i should warn you, SAM act. need to temp change your phone ICID. Kinda long procedure but it worked for me. Good luck.

    • Bob says

      I have a iphone and just bought my child a ipod touch and eveything seems fine ( after several tries ) but now when ever I send several text out at the same time in the To: field my daughters touch does not get it, if i text her by herself it works and if I group message she still doesnt get it. All have Imessage turn on. My iphone has a on/off slide for MMs and Group message to turn on,hers does not. I’m believing that Itouch can’t group message.
      Help

      • Hide says

        Hi bob,

        First off mms and group msging function tabs has nothing to do with imessage. It’s a internal separate program, similar to msn but only built in.

        I understand your problem, but i have no solution for it. Cuz i sometimes encounter that too. It’s a glitch i think. My brother and i are techs, i work in korea and he works in toronto. We imessage all the time. But for some reason, not all our msges goes thru.. Imessage is very unstable.
        But logically speaking, ipod touch imessage is exactly the same as iphones’. It’s just another msn software.

        Maybe when you group msg, try entering in her number imstead of her comtact number, probably crashing with someone else. Or delete her contact and re-add her with a different name.(just to make sure the pointer is not collide with another contact)

        Sorry i can’t be much help on this one.

  26. Shafaq says

    I have an iPhone 4, not jailbroken..version 5.1.1 and the iMessage doesn’t work..
    FaceTime works good but I can’t even turn on IMessage, as I turn it on, it goes back to off..!!
    DNS thingy didn’t worked, what should I do ?

    • Hide says

      The dns thing is silly, just another server to route you out to the world, but most of the filtering is local server, before you even get out to google you’d already been thru 3 or 4(depending where you are)

      I’d would say ios5.1.1 is the shittiest version apple has came out with. I had so many problems with it. And yes, imessage didn’t work for me before. To fix it, either you do it legit restore thru itune, or ,i’m sorry i have to say this, but you should jailbkreak it to open up more possible solutions. Having it locked, yet you tried everything mentioned above ( given that you read all the above solitions) then if you are desprite, turn to the dark side.. Maybe you’ll find a brighter way.

  27. Pom says

    I had this issue with my kid’s ipod touch. imessage would not work when the send button was pressed. I fixed it by going into setting, messages and then turning off the show subject field setting. Only took 2 hours to figure out!

  28. Q says

    had the problem for AGES did the dns thing, changed sim cards tried it with 3g and restarted heaps of timesand…… after FRICKIN AGES it finally works screw it all the same im gettin an htc one x for my birthday

  29. Steve says

    This worked for me, thanks Pom!
    I had this issue with my kid’s ipod touch. imessage would not work when the send button was pressed. I fixed it by going into setting, messages and then turning off the show subject field setting. Only took 2 hours to figure out!

  30. Daisy says

    So I have an iPod touch 4 and my friend borrowed it to log into her iTunes account. After, I logged back into mine. Since then, iMessage has not worked. It proms me to log into iMessage because I had been logged out of iTunes, which really doesn’t make any sense because it should still stay logged in whether or not you log out of your iTunes account. So I went to log into the iMessage account and it accepted my password and then went to the next screen to ask which email I wanted to receive the messages at. This is a differen email than my iTunes account email so I was changing it when suddenly it went back to the previous log in screen. One time managed to type my email really fast and press the verify button and it said that my email could not be verified and that a verification link had been sent to my email. Nothing ever arrived. Does anyone have any ideas before I have to someplace and get it fixed? Thanks!

  31. Rachael says

    I have an iPod touch and I Wanted to sent my friend a message and it says try again I do so and it still dose that I turn it off then back on still isn’t working I go on setting then wifi and change the DNS to 8.8.8.8 and still it isn’t working, could someone please help me??

  32. Haley says

    So I have a iPod touch and I don’t have imessage at all. How can I get it on my iPod most of my friends have it so can some one help me please

  33. sydney says

    so i have an ipod touch with the messages app and i cant recieve any texts also when i send them they never get delivered. i tried the 8.8.8.8 thing and restarted my ipod. nothing is working. please help.

  34. Mishaal says

    I have an iPod touch too and when I click iMessage and I type my email adress and I type my apple id password it didn’t work

  35. Cmm123511cmm says

    I have an ipod touch, and when i go to open imessages, a screen pops up saying “get started” so i click the button and it tells me to type in my apple id password(my email is already there) so i do, then it verifys, and goes back to the page that tells me to type in my password. I cant logg in! What should i do?

  36. Desmond says

    Hi everyone,

    I started having this problem yesterday which happened all of a sudden! So I cannot connect to youtube, as well as iMessage doesn’t work. I restarted many times, did some of the recommendations on here, and still no luck at all :(

    Any further help is really appreciated!

  37. Mishaal says

    I tried restarting my iPod and that didn’t work. I also tried changing the DSN to 8.8.8.8 and that didn’t work either!! My problem is that I type my apple ID in and I type the password and I click next then I click verify then it says verifying and then it it brings me back to the screen where it asks u to type ur password and ID!! What should I do?!!?!?

    Help!!

  38. Kristian says

    My problem is that my iNessage won’t let me send or receive photos. I’ve tried everything but restoring it. Someone help?

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