You may be unable to access the iTunes Store and/or App Store on your iOS device. If you are experiencing this issue, here are some tips for troubleshooting:
Make sure that you have a Wi-fi / 3G connection and these are turned on.
Try resetting your Wi-Fi router by turning it off and then on again.
Check and verify that Restrictions on your iPad is turned off (Settings > General > Restrictions).
Tap Settings > Store on your device and sign out, then sign in again.
Tap Settings > Store > Apple ID > view Apple ID and turn off Genius for Apps.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
I am unable to get in to the iTunes Store on my iPad to make purchases , I need to download zoom for a call on Monday 3/7 time, non of my pass words or bank details have changed – help !!!!!
I have the app Store out of my IPad. Can you fix it? Apple? Can you bring me a new restrictions passcode and a sheet of paper that has the 4 number code?
I can get on the Internet, download new apps and play my apps. I just cannot update applications. I have tried everything on this website. Any more clever ideas.?
Please get out of the appstore. Find amongst your apps any apps that are “waiting” or “pending” (they will be darkly coloured). Tap these with your finger. They will finish downloading. Then you will have access to your appstore once again. Everything else does not work.
I have the same problems. My ipad has been stuck for 5 days. I want to return mine since I have only had it a few months. Has anyone had any luck exchanging one under warranty?
This actually worked! 🙂
Turn on/off Restrictions. Stay on Settings screen for a few seconds. Turn on/off Restrictions. Connect to App store again. Voila!
Thanks.
I tried all the “cures” posted by others without success, but about a week later the problem seemed to resolve “all by itself” – I assume Apple made some patch to iOS6 in the background.
im haveing the same trouble on the ipod and non of the fixes work dont you think apple can at least make simple patch it is pissing me off i have 13 updates and can do only one or two a day if that
im haveing the same trouble on the ipod and non of the fixes work dont you think apple can at least make simple patch it is pissing me off i have 13 updates and can do only one or two a day
I recently took a ipad3 over from a friend, registed a Apple ID for myself, but when I enter the Itunes icon on the desktop it says “cant connect to itune store”. It only gives me podcasts and ituneU as options in itunes app. Can someone please help me? I HAVE TRIED EVERYTHING!
Same problem as others, apparently linked to OS6 “up”grade. No success with methods 1 to 6 on link from Len. Some limited success using 3G mobile data – with multiple pressings of “install” button in spite of “cannot connect..” warning. No joy at all with wifi. Guess Apple dont really need the iTunes or App store sales.
After trying everything on every other website and here, it was finally signing out and back in with my AppleID that fixed the problem. This was an iPhone 4, my iPad 1 had no problem on the same network.
Wasted an entire morning, it felt like I was dealing with Windows.
okay so we spend mad money for apples stuff and it hardly works…and the best advice we get from apple is check ur settins and turn it on and off? any idiot could have suggested that…get on ur game apple and fix ur expensive pieces of crap please
I have a new ipad and cannot connect at all to the iTunes store. I have tried the suggestions above as well as those on a dozen other sites. I signed out as indicated above but can’t sign back in because it’s giving me the same error about being unable to connect to the iTunes store. This is really annoying and I’d be happy to have the past four hours of my life back (as well as a solution to this iTunes connection issue). Thinking a $700 product should work a little better than this? Can’t install any apps at all. 🙁
I am going through the same thing on my new iPad 2. I can’t understand if it’s a wifi problem then how am I able to surf the web? This is very frustrating. I went through the steps above with no luck.
I have had the same issue with my sons Ipad 2 and have just signed out then restarted the ipad 2 and signed back in and low and behold it works a treat. Not sure if this was just coinsidence but worth a try.
I’m trying to connect to the istore through Wi-Fi but keeps telling me can’t connect to apple i-tunes store. It can connect to the internet through wi-fi so I assume it should work.
If I use the 3g connection I don’t have any issues, ipad allows me to connect to the i-store and internet.
Could this be a setting on the Wi-Fi config or ipad?
And why does it allow me to connect to internet but not the i-store?
There is a problem in installing apps
I am unable to get in to the iTunes Store on my iPad to make purchases , I need to download zoom for a call on Monday 3/7 time, non of my pass words or bank details have changed – help !!!!!
Thanks Len, it worked for me
I have the same problem.. I really need to download new app for my project.. Please
make shure times right
I searched for hours and you solved my problem – THANK YOU SO MUCH!!!
I have the app Store out of my IPad. Can you fix it? Apple? Can you bring me a new restrictions passcode and a sheet of paper that has the 4 number code?
How the hell do apple sell so many of these iPads
Can not connect to iTunes.
Where is my Samsung.
Yes this worked. Thank you
Turning restrictions on/off and wait and turn on/off again and try app store. Worked for my ipad mini
I can get on the Internet, download new apps and play my apps. I just cannot update applications. I have tried everything on this website. Any more clever ideas.?
I have my iPad 2 I can’t download new apps or update any of my apps I tried every thing but it didn’t work please help
It keeps saying cannot connect to iTunes Store
Please get out of the appstore. Find amongst your apps any apps that are “waiting” or “pending” (they will be darkly coloured). Tap these with your finger. They will finish downloading. Then you will have access to your appstore once again. Everything else does not work.
I have the same problems. My ipad has been stuck for 5 days. I want to return mine since I have only had it a few months. Has anyone had any luck exchanging one under warranty?
All fix.
Settings
Router Internet off then on
Restrictions
Installing Apps On.
Apple ID out then in again or sign up
Download! It is fixed
This actually worked! 🙂
Turn on/off Restrictions. Stay on Settings screen for a few seconds. Turn on/off Restrictions. Connect to App store again. Voila!
Thanks.
None of these suggestions work – had this prob since upgrading to IOS 6
I tried all the “cures” posted by others without success, but about a week later the problem seemed to resolve “all by itself” – I assume Apple made some patch to iOS6 in the background.
Who knows, but it is over.
I’m using iPad3,I’m unable to connect to App Store,it keeps on telling me that can’t connect to iTunes Store help me in this
im haveing the same trouble on the ipod and non of the fixes work dont you think apple can at least make simple patch it is pissing me off i have 13 updates and can do only one or two a day if that
im haveing the same trouble on the ipod and non of the fixes work dont you think apple can at least make simple patch it is pissing me off i have 13 updates and can do only one or two a day
I recently took a ipad3 over from a friend, registed a Apple ID for myself, but when I enter the Itunes icon on the desktop it says “cant connect to itune store”. It only gives me podcasts and ituneU as options in itunes app. Can someone please help me? I HAVE TRIED EVERYTHING!
I tried everything to no avail. Then I hit my reset button and it worked.
Same problem as others, apparently linked to OS6 “up”grade. No success with methods 1 to 6 on link from Len. Some limited success using 3G mobile data – with multiple pressings of “install” button in spite of “cannot connect..” warning. No joy at all with wifi. Guess Apple dont really need the iTunes or App store sales.
After trying everything on every other website and here, it was finally signing out and back in with my AppleID that fixed the problem. This was an iPhone 4, my iPad 1 had no problem on the same network.
Wasted an entire morning, it felt like I was dealing with Windows.
Thanks a lot. This works!!
Ditto, none of the suggestions worked. Just like all the other forum suggestions. I wish there was a way to auto-delete all these useless ideas.
None of them work it’s really anoying damm it apple!!!!!!
🙁
i tried to apply thee instructions from 1 to 6 but i still have the problem of. ot being able to connect to itunes store
I am having the same problem. Brand new and unable to download any apps. I am about ready to take it back and downgrade to a kindle fire
Perfectly works for my iPad 3. Thanks a lot’
okay so we spend mad money for apples stuff and it hardly works…and the best advice we get from apple is check ur settins and turn it on and off? any idiot could have suggested that…get on ur game apple and fix ur expensive pieces of crap please
I have a new ipad and cannot connect at all to the iTunes store. I have tried the suggestions above as well as those on a dozen other sites. I signed out as indicated above but can’t sign back in because it’s giving me the same error about being unable to connect to the iTunes store. This is really annoying and I’d be happy to have the past four hours of my life back (as well as a solution to this iTunes connection issue). Thinking a $700 product should work a little better than this? Can’t install any apps at all. 🙁
None of these solutions work sum dumb website if the solutions aren’t working
Same here…only happened after last iOS update….getting fed up of trawling forums for solutions that simply don’t work…wtf Apple!!?
I am going through the same thing on my new iPad 2. I can’t understand if it’s a wifi problem then how am I able to surf the web? This is very frustrating. I went through the steps above with no luck.
Does anyone else have any ideas?
I have had the same issue with my sons Ipad 2 and have just signed out then restarted the ipad 2 and signed back in and low and behold it works a treat. Not sure if this was just coinsidence but worth a try.
Best of luck.
Hi
I’m trying to connect to the istore through Wi-Fi but keeps telling me can’t connect to apple i-tunes store. It can connect to the internet through wi-fi so I assume it should work.
If I use the 3g connection I don’t have any issues, ipad allows me to connect to the i-store and internet.
Could this be a setting on the Wi-Fi config or ipad?
And why does it allow me to connect to internet but not the i-store?
Ok so i have an ipad 2 and regardless of what i try it keeps telling me cannot connect to itunes store. please help!!!
I’ve been having the same problem with ipad2 64 gb. It drives me crazy
So glad to get my new pc in a week or two. Getting kind of sick of my ipad
Change time to automatic make sure your date and time are correct that finally fixed mine!