You may be unable to access the iTunes Store and/or App Store on your iOS device. If you are experiencing this issue, here are some tips for troubleshooting:
- Make sure that you have a Wi-fi / 3G connection and these are turned on.
- Try resetting your Wi-Fi router by turning it off and then on again.
- Check and verify that Restrictions on your iPad is turned off (Settings > General > Restrictions).
- Tap Settings > Store on your device and sign out, then sign in again.
- Tap Settings > Store > Apple ID > view Apple ID and turn off Genius for Apps.
- Turn off and on (restart) your iPad.
March 17, 2012 at 6:16 PM
Ok so i have an ipad 2 and regardless of what i try it keeps telling me cannot connect to itunes store. please help!!!
April 21, 2012 at 12:19 PM
I’ve been having the same problem with ipad2 64 gb. It drives me crazy
March 8, 2013 at 2:21 PM
So glad to get my new pc in a week or two. Getting kind of sick of my ipad
April 30, 2012 at 1:29 AM
Hi
I’m trying to connect to the istore through Wi-Fi but keeps telling me can’t connect to apple i-tunes store. It can connect to the internet through wi-fi so I assume it should work.
If I use the 3g connection I don’t have any issues, ipad allows me to connect to the i-store and internet.
Could this be a setting on the Wi-Fi config or ipad?
And why does it allow me to connect to internet but not the i-store?
May 1, 2012 at 1:13 PM
I am going through the same thing on my new iPad 2. I can’t understand if it’s a wifi problem then how am I able to surf the web? This is very frustrating. I went through the steps above with no luck.
Does anyone else have any ideas?
May 9, 2012 at 12:36 PM
I have had the same issue with my sons Ipad 2 and have just signed out then restarted the ipad 2 and signed back in and low and behold it works a treat. Not sure if this was just coinsidence but worth a try.
Best of luck.
May 8, 2012 at 3:56 PM
Same here…only happened after last iOS update….getting fed up of trawling forums for solutions that simply don’t work…wtf Apple!!?
May 13, 2012 at 12:51 AM
None of these solutions work sum dumb website if the solutions aren’t working
May 27, 2012 at 12:28 PM
I have a new ipad and cannot connect at all to the iTunes store. I have tried the suggestions above as well as those on a dozen other sites. I signed out as indicated above but can’t sign back in because it’s giving me the same error about being unable to connect to the iTunes store. This is really annoying and I’d be happy to have the past four hours of my life back (as well as a solution to this iTunes connection issue). Thinking a $700 product should work a little better than this? Can’t install any apps at all.
June 2, 2012 at 2:02 AM
okay so we spend mad money for apples stuff and it hardly works…and the best advice we get from apple is check ur settins and turn it on and off? any idiot could have suggested that…get on ur game apple and fix ur expensive pieces of crap please
July 21, 2012 at 3:01 AM
Perfectly works for my iPad 3. Thanks a lot’
August 16, 2012 at 12:05 PM
I am having the same problem. Brand new and unable to download any apps. I am about ready to take it back and downgrade to a kindle fire
August 21, 2012 at 7:01 PM
I had the exact same problem when trying to update apps in my iPad. I found the following site that made the fix easy and it worked after about 1 hour of me searching useless sites trying to figure it out. This worked in about 10 seconds… not sure why but at this point I don’t care.
http://utvv.blogspot.ca/2012/01/cannot-connect-to-itunes-store-solution.html
Simply done: go to Settings/General/Restrictions. Turn restrictions on. Leave for about 5 seconds. Turn restrictions off. Try the iTunes app store again.
Good Luck!
November 26, 2012 at 6:44 PM
This actually worked!
Turn on/off Restrictions. Stay on Settings screen for a few seconds. Turn on/off Restrictions. Connect to App store again. Voila!
Thanks.
February 1, 2013 at 4:55 PM
None of these suggestions work – had this prob since upgrading to IOS 6
August 27, 2012 at 10:07 AM
i tried to apply thee instructions from 1 to 6 but i still have the problem of. ot being able to connect to itunes store
August 29, 2012 at 10:33 AM
None of them work it’s really anoying damm it apple!!!!!!
September 2, 2012 at 11:15 PM
Ditto, none of the suggestions worked. Just like all the other forum suggestions. I wish there was a way to auto-delete all these useless ideas.
September 3, 2012 at 3:14 AM
Thanks a lot. This works!!
September 3, 2012 at 7:30 AM
After trying everything on every other website and here, it was finally signing out and back in with my AppleID that fixed the problem. This was an iPhone 4, my iPad 1 had no problem on the same network.
Wasted an entire morning, it felt like I was dealing with Windows.
October 3, 2012 at 4:15 PM
Same problem as others, apparently linked to OS6 “up”grade. No success with methods 1 to 6 on link from Len. Some limited success using 3G mobile data – with multiple pressings of “install” button in spite of “cannot connect..” warning. No joy at all with wifi. Guess Apple dont really need the iTunes or App store sales.
October 11, 2012 at 3:09 AM
I tried everything to no avail. Then I hit my reset button and it worked.
October 17, 2012 at 4:11 AM
I recently took a ipad3 over from a friend, registed a Apple ID for myself, but when I enter the Itunes icon on the desktop it says “cant connect to itune store”. It only gives me podcasts and ituneU as options in itunes app. Can someone please help me? I HAVE TRIED EVERYTHING!
October 17, 2012 at 3:15 PM
im haveing the same trouble on the ipod and non of the fixes work dont you think apple can at least make simple patch it is pissing me off i have 13 updates and can do only one or two a day
October 17, 2012 at 3:15 PM
im haveing the same trouble on the ipod and non of the fixes work dont you think apple can at least make simple patch it is pissing me off i have 13 updates and can do only one or two a day if that
October 23, 2012 at 4:54 AM
I’m using iPad3,I’m unable to connect to App Store,it keeps on telling me that can’t connect to iTunes Store help me in this
October 23, 2012 at 11:25 AM
I tried all the “cures” posted by others without success, but about a week later the problem seemed to resolve “all by itself” – I assume Apple made some patch to iOS6 in the background.
Who knows, but it is over.
December 4, 2012 at 9:22 AM
I have the same problems. My ipad has been stuck for 5 days. I want to return mine since I have only had it a few months. Has anyone had any luck exchanging one under warranty?