iPhone Problem: Missing Ringtones After iOS 5 Update

Several people reported that their purchased ringtones became unavailable after updating to iOS 5. They further elaborated that the ringtones appeared to have synced as usual but did not appear on their iPhones.

Fix: What can be done to counter this is to uncheck ‘Sync ringtones’ in iTunes. Then, sync your iPhone, recheck ‘Sync ringtones’ and sync your phone again.

Comments

  1. LeRoy Wood says

    I recently downloaded the ios 5 and now my service and wifi keep turning on and then it shuts off. It say searching then goes to No Service then it goes to the bars and AT&T and 3G. How can i stop this from doing this. I can’t even make a phone call it just drops the call. If i am texting it will not send until my service reconnects. it just flashes this over and over

  2. Shane says

    I was going mad when i couldn’t find my purchased ringtones on my iphone just after updating to ios 5.01, done the above and worked first time THANK YOU Sooooooo much.

    • says

      It didn’t work for me the first time either, so the second time I just synced the ringtones and left the music off. I then went to my phone and selected my ringtones and then went back to the comp and synced my music.

      I must say, rather complicated for a device that prides itself on simplicity…

      • Sam says

        Seriously! So friggin’ complicated just to get my ringtones back. I’ve never been this irritated with and Apple product!! I paid for them so they should be so much more accessible!

  3. Will says

    After installing 5.01 I can see my purchased ringtones but they do not play when a call comes in. It only plays the default ringtone but not the one in their individual contacts.

    • Jaye Johnson says

      Hi WIll
      Did you ever get a work around to your ringtone issue? I am having the same issue and I have tried every thing I can find on the web to no avail.
      Let me know if you have something please.
      Johnson32@slb.com

  4. Jan says

    I could see the ring tones on i-tune as being on my phone but they werent available to me when editing contacts. Having followed the advice I now dont even have them on my phone as far as I can see.

  5. Vicki says

    I can see my ringtones, they are appearings in the ‘tones’ list of my iphone in iTunes, but not on my actual phone. I do not have the ‘sync tones’ selected, and if I do it now, iTunes will delete all my songs, and I’ll have to start from scratch. What else can I do???? Please help

  6. Bill says

    I’m with Vicki, I have the same issue. After selecting “Sync Tones” I get a warning that all music, movies, tv shows will be removed. WTF I luv i@#%^$tunes!

    • Tony Norona Jr. says

      1. Go to iTunes Store then click Edit.
      2. Click GENERAL > Preference and click Tones (if not checked)
      3. Go to Store Menu (0n top). Click Autorize this computer (if not authorized)
      4. Sign in with your FIRST Apple ID
      5. Sync your phone.

    • Lisa says

      When in iTunes, plug in your phone and click on your phone in the devices tab on the left sidebar. Then you should see a small menu above the main screen showing your phone and the iOS updates and such. There will be a Tunes tab there,

      • PaulH says

        Brilliant – once ‘ringtones’ is selected in menu bar, select all ringtones and re-sync .. job done!

      • Guy says

        YOu are the man. Nobody explained the small sub menu that is there when the phone is connected. Once I clicked on the sub menu Tones and click Sync it worked! Thanks a million!

  7. Wayne says

    Upgraded iPhone3 to 5.0.1 Ringtones appear on iPhone list. Checked the ringtone I want. Still plays default tone when call received. Tried fix described above – still plays default rather than selected tone even though selected tone is still checked on sounds in settings. HELP

  8. Mary Ellen says

    Help!! I had NOT yet updated to ios 5.0, however several purchased ringtones (but only some of them….) vanished from my iPhone last Fri….they don’t even show up as having been purchased, on iTunes…was alerted to this because these vanished ringtones had been assigned to various contacts, and one was being used as my default ringtone. Any ideas???

  9. LUcatan says

    Windows, ios5.0.1 iphone 3gs. Tried several times, including re-spring or reboot the iphone.
    NOTHING.
    Any other suggestion?

    Thanks.

  10. Michael says

    I to did the update for my iPhone, i got most of my ringtones back but there are a few that do not show up in my iTunes! I tried to download them again and it says –you already purchased this item would you like to purchase again! I don’t wanna purchase again! How can I recover them when they don’t show up on my iTunes account?

  11. TS says

    Same thing here…”tones” will play in iTunes library, but will not play on my phone. They’ll sync up (and I have unchecked and checked…UN-synced and synced), but when I go to play them or choose one in my “Sound” settings…it’s just silence.

    Also, when I went in to the iTunes store from my phone and tried to play ringtones (thinking I’d have to re-purchase)…the “preview” of a ringtone won’t even play…it’s just silence. It’s like ringtones and my phone are oil and vinegar…nothing plays, and it’s so frustrating!!! Arg! Gonna contact iTunes in the next day or so.

  12. Olivia says

    Hi, after updating to iOS5 all but 1 purchased or custom ringtone was not working – my fave of course :( It registered in iTunes and in Tones of my iPhone under Devices, but not in the actual phone itself. Finally I tried deleting it from Tones under Devices and then dragging it from my iTunes library back onto my phone. That worked. So simple I could’ve screamed. :/

  13. Joan says

    It worked perfectly. Uncheck the “Sync Tones” then sync your phone. The go back and check “Sync Tones” and resync. Voila!!!!!

    • Ruth says

      I have no option to sync tones, all i can do is sync Apps
      I have lost all my ringtones that i got through an app, not on DL from itunes…
      HELP!

  14. Kirija says

    Mine still not work… :( please help me…

    feeling very crazy and super mad!!! furthermore i cant edit my contact names.

    please help me.

    thanks

  15. lafox says

    I have tried the check and uncheck sync tones. I am getting ringtones that were purchased for another device, not the ones I purchased. I am not getting any of the alert tones. Also under my device it is showing an exclamation beside these ringtones and alert tones. It does not show an exclamation beside them in the library?!
    somebody please help me!!

  16. Christine says

    YAYYYY!!! It worked!!!! Oh thank you, thank you! I was going crazy with those standard ringtones, and I can’t hardly hear them!

    • Shabs says

      Ong! I’m gng insane. All my bought ringtones missing off iPhone. they ate all in my iTunes library but when I sync they don’t go onto my iPhone. I’ve done what has been said in earlier posts but nothing works!! I really want my ringtones back. Pks help

  17. Julie says

    I tried all the suggestions. What finally worked for me:
    1. While disconnected: restart phone and uncheck all Tones
    2. Connect and sync
    3. Recheck all tones and sync

    This is what finally worked for me. Good luck!

  18. James says

    I have 23 original ringtones downloaded from a free site that work great.
    I recently downloaded more ringtones from this same free site and they are stuck in my Music Library, but will not move to my Tones Library. How do I get them to my Tones Library?

  19. Judy says

    I have 16 ringtones showing in Itunes under tones & when I synced to my PC about a month ago only 4 were on my IPhone. I have checked & unchecked when syncing & I still only get the same 4 on my Iphone even though all 16 are in Itunes I contacted Apple & they redownloaded my missing 12 saying its a one time help. Now I synced again & the 12 are missing again from my phone. I have contacted Apple again but I don’t know if they are going to help me. I think there is a flaw since this is happening to so many people. Any other suggestions besides syncing & unsyncing?

  20. JDG says

    I have 16 ringtones showing in Itunes under tones & when I synced to my PC about a month ago only 4 were on my IPhone. I have checked & unchecked when syncing & I still only get the same 4 on my Iphone even though all 16 are in Itunes I contacted Apple & they redownloaded my missing 12 saying its a one time help. Now I synced again & the 12 are missing again from my phone. I have contacted Apple again but I don’t know if they are going to help me. I think there is a flaw since this is happening to so many people. Any other suggestions besides syncing & unsyncing?

  21. Ashley says

    I’ve been trying to figure this problem out for months. I finally just got it to work. What I finally did that worked was restarted my phone while it was disconnected. Connected it, seleced the device I wanted (my Iphone), on the top of the screen I picked tones. Sync tones was checked, then I clicked selected tones, the tones were all checked and I unchecked the tones under it. After unchecking the tones, in the bottom right hand corner I clicked Apply (which will sync your phone). When that was done I just rechecked the tones and pushed sync on the lower right hand side. My tones finally appeared on my Iphone.

  22. Shaun says

    I had a similar issue. According to iTunes the ringtones were on my phone, but not according to my phone. I had to re-add the physical files back into iTunes and then use sync to ‘delete’ the missing ringtones from my phone and then sync again to re-add them. All in all – not a terribly favorable experience. When I contacted iTunes support I was also treated to poor service – initially I got a canned response telling me how to sync my iPhone and download files from the store, and then I got another response effectively telling me that it wasn’t their problem – they didn’t even offer to allow me to re-download the files (even though their initial canned response said that they would). Apparently the fact that iTunes is a piece of s**t is the customers’ problem and not Apple’s … I have a distinct feeling that my next phone is going to run Android.

    • Sherri says

      None of the above suggestions have worked for me. I’m finally up for a new phone and I’m thinking it will be an Android. All the money I spent on ringtones and they can’t be recovered.

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