iPhone Wi-Fi not working, fix

Several users have reported that they encounter Wi-Fi connection issues with their iPhones. There may be several possible reasons for these problems. We compiled a list of two common problems and some troubleshooting tips. You may try our solution steps for each one until you resolve your issue.

Symptom 1: I am unable to turn Wi-Fi or Bluetooth on and off because either the setting is grayed out or NA or 00:00:00:00:00 (zeros) is displayed instead of a Wi-Fi address in Settings > General > About.

Solution:

  • Make sure that Airplane Mode is off.
  • Reset your network settings: Settings > General > Reset > Reset Network Settings
  • Turn on your Bluetooth by tapping Settings > General > Bluetooth, then check your Wi-Fi connection

Symptom 2: My iPhone won’t find/connect to a nearby Wi-Fi network

Solution:

  • Turn Wi-Fi off and on: Settings > Wi-Fi
  • Restart your iOS device: press the On/Off button, then slide to power off.  To turn on, hold the On/Off button.
  • Turn your Wi-Fi router off and then on again.
  • Reset your network settings: Settings > General > Reset > Reset Network Settings.
  • Upgrade your Wi-Fi router to the latest firmware. For AirPort Base Stations, MAC: /Applications/Utilities then double-click on AirPort Utility to open it; Windows: Start > All Programs > AirPort. For other third party Wi-Fi routers, please refer to the manufacturer’s documentation.

Comments

  1. Alberto says

    I have the same problem, sometimes I am connected to my wifi network, but I can’t get to Internet, then I restart my iOS device and it works agai…
    But, why is this happening everyday???

  2. Abdul basit says

    My problem is that .that when i buy the iPhone 3G 8gb than my I phone wifi and blutooth is working but when I lost software in the iPhone and install the software again than wifi and blutooth is not working .kindly tolde that which version of software can be istalled on iPhone 3G 8gb so that these two function may be working

  3. Abdul basit says

    My problem is that .that when i buy the iPhone 3G 8gb than my I phone wifi and blutooth is working but when I lost software in the iPhone and install the software again than wifi and blutooth is not working .kindly tolde that which version of software can be istalled on iPhone 3G 8gb so that these two function may be working.

  4. Tenzy says

    dropped my iphone once….could that be the problem?? was working right after i dropped it but stopped working after a day or so and haven’t been able to get it to even catch any available wifi networks. everything else works just fine.

    would appreciate your suggestions.

    Tenzy

  5. ben says

    Mine has the same problem… I tried jailbreaking my new iphone and the last step is creating an account in cydia then rebooting, problem is, I have to be connected to the internet to create one. And the symptom 1 resolution did not help. Is mine different because it’s half-assed jailbroken? and also I see a few people saying it didn’t work… where the hell do you go to see the replies for possible solutions?

  6. nofal says

    I’m still having gray color for wifi and blue tooth is not working still on my shit iphone 4s as it fall down once only. What a piece of shit is it. Pls tel me how to repair with thanks

  7. din says

    i have the same problem too.. 1 moment it can detect wireless networks. next moment it grey out.. tried all the methods above. none is working. im sure there is at least 10 wireless network around me but my ipad did not see it.. solution please?

  8. chanea says

    seriously ive been tinkering with my phone for a week and never thought to restart the router ugh

    Thankyou so much!!!!

  9. Jessica says

    I have the same problem, could it be that apple now has our money and does not care, I think that’s there solution!

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