FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively straightforward and just works. However, you may still experience problems and discover the error: facetime not working.
This Quick Tips article outlines basic FaceTime troubleshooting tips. For more in-depth learning, please select our Related Articles.
Unfortunately, FaceTime is not available in all countries (such as Egypt, Jordan, Qatar, Saudi Arabia, Tunisia and the United Arab Emirates). Further, with FaceTime, you make video and audio calls ONLY with another iPhone 4 or later, iPad 2, iPod touch (4th generation), or a FaceTime for Mac user over a WiFi or Cellular Data connection. FaceTime only works with Apple products!
FaceTime not working: Quick Tips for activating problems:
If you are unable to activate FaceTime, try the following:
- Make sure that you have an internet connection via WiFi or Cellular Data
- With a cellular data plan, you can also use FaceTime without Wi-Fi on an iPhone 4s or later and iPad (3rd generation or later)
- Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part
- Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
FaceTime not working: Quick Tips for making or receiving FaceTime calls
- Try turning FaceTime off and on again using the following (iOS: Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
- Make sure that FaceTime is enabled (Settings > FaceTime)
- Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions)
- Tap Settings > General > Date & Time to check date and time are set correctly
- Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number. For, iPad, iPod touch, or FaceTime for Mac user: Use the email address
FaceTime not working: Using iOS 10 and Above?
- Delete and then Reinstall the FaceTime App
- Tap and hold on FaceTime’s app icon until it starts jiggling, then tap the X to remove it
- To reinstall FaceTime, open the App Store, search for FaceTime and tap the cloud icon. FaceTime downloads and reappears on your home screen
- Add in your Apple ID and phone number credentials again to reactivate FaceTime
Missing FaceTime App?
- Update to the latest version of iOS
- Go to Settings > General > Restrictions and verify FaceTime and Camera are On. Disabling the camera disables FaceTime as well
- And if you are still having problems, try restarting your device by pressing and holding the Sleep/Wake button for a few seconds until the red “slide to power off” appears