FaceTime not working; how to troubleshoot FaceTime to fix your problems

FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively simple and just works. However, you may still experience problems with FaceTime. This article outlines basic FaceTime troubleshooting tips.  First off all please note that FaceTime is not available in all countries (such as Egypt, Jordan, Qatar, Saudi Arabia, Tunisia and the United Arab Emirates). Further, with FaceTime, you can make video calls with another iPhone 4 or later, iPad 2, iPod touch (4th generation), or a FaceTime for Mac user over a Wi-Fi connection.

FaceTime activating problems:

Please see our previous articles. If you are unable to activate FaceTime, try the following:

  • Make sure that you have an internet connection
  • Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID  to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part.
  • Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)

Issues making / receiving FaceTime calls

  • Try turning FaceTime off and on again using the following (iOS: Settings > Phone OR FaceTime for Mac: FaceTime > Preferences)
  • Make sure that FaceTime is enabled (Settings > FaceTime.)
  • Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions.)
  • Tap Settings > General > Date & Time to check date and time are set correctly.
  • Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number; iPad 2, iPod touch, or FaceTime for Mac user: Use the email address

FaceTime app missing

Is the FaceTime app on your iPad 2 or iPod touch missing? Try the following:

  • Update to the latest version of iOS.
  • Go to Settings > General > Restrictions and verify FaceTime and Camera are On. Disabling the camera will disable FaceTime as well.

If you are still having problems, try restarting your device by pressing and holding the Sleep/Wake button for a few seconds until the red “slide to power off” appears.

For setting up and using FaceTime, see the User Guide

Comments

  1. Andrew Maw says

    I have added audio to TweeJump, it offers random audio selects for Background music and jump FX. Would you like to post this version at your Wiki?

  2. Cameron says

    After unsuccessfully searching several other official Apple troubleshooting websites for helpful information on why FaceTime was no longer available on my iPhone4, this website suggested checking Settings/Phone/Facetime, which I found to be disabled. THANK YOU!

  3. KarlRhodes says

    I had the same issue, Facetime, photobooth and camera all disappeared from my ipad 2. Even apps that needed to use the camera, such as WordLens, started not working.

    It turned out to be because I had setup an exchange mail account on my ipad so I could check work emails while I was on Holiday. As soon as I removed the mail account, everything came back!

    Not sure what the root cause is, but I’ve verified this now I’m back at work by getting a colleague to do the same thing, and their facetime etc also disappeared, and came back when they removed the mail account. However, Iphone 4 users dont have the issue. Very odd…

  4. PoZz says

    I got trouble on ipad 3 new ipad 2 thing
    1. When Get Facetime Calling from other After j press Greenbutton For Acept But Stuck on Green and My Friend Told me im pause camera so i dont know how to un pause cam From ipad and
    2. Many Time Lose signal But it Wifi Celular Still Connected i dont know what happen i dont need to change new one Charge me 200 for new just need to know what happen this About Restricktion Yes i Turn off ping Pls Tech me how to do thanks

  5. Jasmine says

    I have a unusual problem; it connects into the call, but the screen remains black and makes strange noises. PLEASE HELP ASAP. I have an ipod 4th gen and it works everytime this is the first time FT has failed. Thanks.

  6. ali says

    I have iPhone 4.3.3 i activate face time icon from setting and after that when i call it says ” face time is not activate on this iphone and when i go back to setting face time off now meter ho many time i switch it on it off automatically
    Pls help me

  7. Tay says

    I have iphone 4s and it jailbroken,with FaceTime.myself and my spouse have iphone 4s jailbroken and everything enabled but envy time we FaceTime it says called failed soon as she or me answers? Please help!!!!!!

    • Kiki says

      Same thing is happening to my boyfriend’s 4s..we’ve tried everything! Please let me know if you ever fixed it, and how..Thank you!

  8. Sean says

    I would like to be able to use facetime. I have a Ipad2 and a Mac both with facetime on them. They are both on a Wi-Fi. When someone calls me the screen to Accept or Decline appears. When I Accept the call nothing happens. I just get the screen of me looking at my self. Please can some one help me.

  9. Jay says

    FaceTime works perfectly fine for me but once Internet connection is lost it takes up to an hour before I can make a call through facetime again! Takes about 2 minutes to connect to WiFi…..losing my patients!!!

  10. Vita says

    I have iPad 2 and most of the time face time works untill I restart the router. After connecting back to the home wifi, FaceTime stop working. I tried making a call but it doesn’t ring and I couldn’t get any calls as well. I found some advice they said try connecting to the public wifi and switch to home wifi again and it works!!

  11. susan says

    Have an ipad 3. Face time enabled. Using email address. When I try to facetime someone on their iphone 4, rings on my side, but not on theirs. Any thoughts?

  12. Marcus says

    My facetime has not worked since I got it, I have made sure EVERYTHING is on but it still won’t work. I think it is because I don’t have my contacts email addresses but I don’t know how to sync Facebook into contacts….. Please help!

  13. Jane says

    I am frustrated too. Facetime video doesn’t come through and can’t send out my photos. Seems like lots of folks have the same problem.

  14. Eliz King says

    FaceTime and messaging stopped working for second time in six months. I am really sick of this appliance.bought it to keep in touch with family and its a nightmare. Last time I was talked thru a complete reboot over two days on phone. Don’t have the stomach to do all that again and let’s face it at the price I shouldn’t have to. I give up

  15. Monz says

    Hi! I have my iphone5 bought in abu dhabi. Im using it in the philippines. I cant find facetime. How can i have facetime? Is there a way? Pls help. Thanks!

  16. Vtails says

    If your using Straight Talk as I am .. I think St has iMessage and FaceTime blocked due to data usage. I have a att sim and face time has NEVER worked with st . I am Jailbroke and use tetherme it sends mms fine but face time has not worked since I started 2 years ago
    Also YOU WILL NOT GET ANY ANWSER’s HERE THEY JUST PUT UP THIS INFO WHICH IS TOTAL BS THIS IS ONLY TO DRAW TRAFFIC HERE THAT’S IT GOOGLE THIS PROBLEM AND YOU’LL SEE THERE IS NO FIX FOR FACETIME

  17. jenane says

    i unsitalled the favetime and i downloaded tje new version i installed it but whwn open it a messsage say “there is no connected camera !!

  18. says

    I am having a problem with face time, I can call i phones and i pads but…when someone tries to call me they say it just rings and I never hear or see that someone has called! Help I’m new to this mac!

  19. K.C. Stephens says

    For no apparent reason FaceTime stopped working on my MacBookPro. Cam works but the contact list looks different and I can’t – double click – a name and dial out. thanks, kcs

  20. Sher says

    I can connect with face time but the person I call can not hear me. I can hear them and we can see each other. Any suggestions as to what is wrong???

    • cathy says

      Sher, did you ever get your face time issue corrected? My does the same thing: video but delayed audio and none if our words overlap at all. Thanks

  21. Linda Lim says

    I can connect with Face time on my I Mac (Snow Leopard OSX version 10.6.3) with video at each end, but the person I am contacting cannot hear me. We can hear them. Please help

    • Rickrob says

      I’m also having that same problem. I can place and receive calls but it never connects. It’s been going on for two days in a row. I’ve been using FT for the past yeear on a daily basis and this has never happened. I have reset my internet connection/router and ipad as well but it didn’t help. Anything major going on with FT?

    • Jane says

      I am having the same problem with all of our devices (4 total). I get ‘call failed’. Anyone know how to fix this problem or where to start for help?

    • g says

      Same freakin problem here. Don’t know what to do. Powered off then turned back on. Checked to see if facetime is on, which it is. Calls to the other person, connects then disconnects. Other people calls in to facetime and it disconnects right away as well. What’s going on? There’s so many people having this issue yet there’s nothing that Apple can resolve it? Are they trying to make us buy a new phone? Well, if anyone has any ideas of troubleshooting this, please let us know. Thanks!!

  22. Sharon says

    I had the same problem. I plugged my phone and then my ipad into my computer I was then prompted to update to the latest ios. I did this and turned my camera on in settings, privacy locations services.

  23. Kirby says

    Seems the problem only occurs when trying FT with iPhone . FT works between other devices…..sure would like to know what to do so we can call family on their iPhone.

  24. Alex says

    My friend and I have tried to face time and it has always failed. It’s starts connecting and then fails, she says face time has not been working for her and it has not worked for me either! What should we do?

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