FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively simple and just works. However, you may still experience problems with FaceTime. This article outlines basic FaceTime troubleshooting tips. First off all please note that FaceTime is not available in all countries (such as Egypt, Jordan, Qatar, Saudi Arabia, Tunisia and the United Arab Emirates). Further, with FaceTime, you can make video calls with another iPhone 4 or later, iPad 2, iPod touch (4th generation), or a FaceTime for Mac user over a Wi-Fi connection.
FaceTime activating problems:
Please see our previous articles. If you are unable to activate FaceTime, try the following:
- Make sure that you have an internet connection
- Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part.
- Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
Issues making / receiving FaceTime calls
- Try turning FaceTime off and on again using the following (iOS: Settings > Phone OR FaceTime for Mac: FaceTime > Preferences)
- Make sure that FaceTime is enabled (Settings > FaceTime.)
- Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions.)
- Tap Settings > General > Date & Time to check date and time are set correctly.
- Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number; iPad 2, iPod touch, or FaceTime for Mac user: Use the email address
FaceTime app missing
Is the FaceTime app on your iPad 2 or iPod touch missing? Try the following:
- Update to the latest version of iOS.
- Go to Settings > General > Restrictions and verify FaceTime and Camera are On. Disabling the camera will disable FaceTime as well.
If you are still having problems, try restarting your device by pressing and holding the Sleep/Wake button for a few seconds until the red “slide to power off” appears.
For setting up and using FaceTime, see the User Guide
March 10, 2012 at 2:27 AM
Does facetime hactivator works on iphone 4 4.2.1?I’m having a question mark on the facetime icon.Please help.
April 15, 2012 at 7:30 PM
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July 2, 2012 at 5:00 PM
After unsuccessfully searching several other official Apple troubleshooting websites for helpful information on why FaceTime was no longer available on my iPhone4, this website suggested checking Settings/Phone/Facetime, which I found to be disabled. THANK YOU!
July 17, 2012 at 7:28 AM
I had the same issue, Facetime, photobooth and camera all disappeared from my ipad 2. Even apps that needed to use the camera, such as WordLens, started not working.
It turned out to be because I had setup an exchange mail account on my ipad so I could check work emails while I was on Holiday. As soon as I removed the mail account, everything came back!
Not sure what the root cause is, but I’ve verified this now I’m back at work by getting a colleague to do the same thing, and their facetime etc also disappeared, and came back when they removed the mail account. However, Iphone 4 users dont have the issue. Very odd…
October 4, 2012 at 4:03 AM
but why if you go into settings-phone and there isn’t the FaceTime thing what do you do then
July 23, 2012 at 11:18 PM
I got trouble on ipad 3 new ipad 2 thing
1. When Get Facetime Calling from other After j press Greenbutton For Acept But Stuck on Green and My Friend Told me im pause camera so i dont know how to un pause cam From ipad and
2. Many Time Lose signal But it Wifi Celular Still Connected i dont know what happen i dont need to change new one Charge me 200 for new just need to know what happen this About Restricktion Yes i Turn off ping Pls Tech me how to do thanks
August 10, 2012 at 10:18 AM
I have a unusual problem; it connects into the call, but the screen remains black and makes strange noises. PLEASE HELP ASAP. I have an ipod 4th gen and it works everytime this is the first time FT has failed. Thanks.
August 20, 2012 at 5:31 AM
I have iPhone 4.3.3 i activate face time icon from setting and after that when i call it says ” face time is not activate on this iphone and when i go back to setting face time off now meter ho many time i switch it on it off automatically
Pls help me
September 11, 2012 at 8:11 PM
I have iphone 4s and it jailbroken,with FaceTime.myself and my spouse have iphone 4s jailbroken and everything enabled but envy time we FaceTime it says called failed soon as she or me answers? Please help!!!!!!
September 20, 2012 at 7:08 AM
I would like to be able to use facetime. I have a Ipad2 and a Mac both with facetime on them. They are both on a Wi-Fi. When someone calls me the screen to Accept or Decline appears. When I Accept the call nothing happens. I just get the screen of me looking at my self. Please can some one help me.
September 30, 2012 at 4:43 AM
FaceTime works perfectly fine for me but once Internet connection is lost it takes up to an hour before I can make a call through facetime again! Takes about 2 minutes to connect to WiFi…..losing my patients!!!
October 11, 2012 at 6:42 AM
I have iPad 2 and most of the time face time works untill I restart the router. After connecting back to the home wifi, FaceTime stop working. I tried making a call but it doesn’t ring and I couldn’t get any calls as well. I found some advice they said try connecting to the public wifi and switch to home wifi again and it works!!
November 11, 2012 at 5:31 PM
Have an ipad 3. Face time enabled. Using email address. When I try to facetime someone on their iphone 4, rings on my side, but not on theirs. Any thoughts?
November 21, 2012 at 3:19 AM
I don’t have facetime toggle even in settings.
Can any one help ?
December 2, 2012 at 7:52 PM
Every time I go to make a call it says connection lost can somone please help me ASAP its driving me crazy
December 28, 2012 at 11:29 AM
My facetime has not worked since I got it, I have made sure EVERYTHING is on but it still won’t work. I think it is because I don’t have my contacts email addresses but I don’t know how to sync Facebook into contacts….. Please help!
January 10, 2013 at 3:34 PM
This is foolishness it does not work. I have tried it and it has failed to work.
February 17, 2013 at 11:54 AM
I am frustrated too. Facetime video doesn’t come through and can’t send out my photos. Seems like lots of folks have the same problem.
March 13, 2013 at 3:57 PM
FaceTime and messaging stopped working for second time in six months. I am really sick of this appliance.bought it to keep in touch with family and its a nightmare. Last time I was talked thru a complete reboot over two days on phone. Don’t have the stomach to do all that again and let’s face it at the price I shouldn’t have to. I give up
March 26, 2013 at 7:27 PM
Hi! I have my iphone5 bought in abu dhabi. Im using it in the philippines. I cant find facetime. How can i have facetime? Is there a way? Pls help. Thanks!
April 7, 2013 at 10:02 AM
If your using Straight Talk as I am .. I think St has iMessage and FaceTime blocked due to data usage. I have a att sim and face time has NEVER worked with st . I am Jailbroke and use tetherme it sends mms fine but face time has not worked since I started 2 years ago
Also YOU WILL NOT GET ANY ANWSER’s HERE THEY JUST PUT UP THIS INFO WHICH IS TOTAL BS THIS IS ONLY TO DRAW TRAFFIC HERE THAT’S IT GOOGLE THIS PROBLEM AND YOU’LL SEE THERE IS NO FIX FOR FACETIME
April 13, 2013 at 12:00 PM
i unsitalled the favetime and i downloaded tje new version i installed it but whwn open it a messsage say “there is no connected camera !!
April 15, 2013 at 5:51 PM
I am having a problem with face time, I can call i phones and i pads but…when someone tries to call me they say it just rings and I never hear or see that someone has called! Help I’m new to this mac!
May 8, 2013 at 9:19 PM
For no apparent reason FaceTime stopped working on my MacBookPro. Cam works but the contact list looks different and I can’t – double click – a name and dial out. thanks, kcs