FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively simple and just works. However, you may still experience problems with FaceTime. This article outlines basic FaceTime troubleshooting tips. First off all please note that FaceTime is not available in all countries (such as Egypt, Jordan, Qatar, Saudi Arabia, Tunisia and the United Arab Emirates). Further, with FaceTime, you can make video calls with another iPhone 4 or later, iPad 2, iPod touch (4th generation), or a FaceTime for Mac user over a Wi-Fi connection.
FaceTime activating problems:
Please see our previous articles. If you are unable to activate FaceTime, try the following:
- Make sure that you have an internet connection
- Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part.
- Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
Issues making / receiving FaceTime calls
- Try turning FaceTime off and on again using the following (iOS: Settings > Phone OR FaceTime for Mac: FaceTime > Preferences)
- Make sure that FaceTime is enabled (Settings > FaceTime.)
- Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions.)
- Tap Settings > General > Date & Time to check date and time are set correctly.
- Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number; iPad 2, iPod touch, or FaceTime for Mac user: Use the email address
FaceTime app missing
Is the FaceTime app on your iPad 2 or iPod touch missing? Try the following:
- Update to the latest version of iOS.
- Go to Settings > General > Restrictions and verify FaceTime and Camera are On. Disabling the camera will disable FaceTime as well.
If you are still having problems, try restarting your device by pressing and holding the Sleep/Wake button for a few seconds until the red “slide to power off” appears.
For setting up and using FaceTime, see the User Guide