How to change the answers to the security questions for Apple ID?

You may want to change your Apple account’s security questions and answers for various reasons (e.g. you forgot the answers). You can change your answers provided when you signed up for your Apple ID. To do this, visit My Apple ID. Then click on the “Manage your account” link to log in to your account. Then select Password and security. You need to answer (and remember) your security questions in order to change your security questions.

However, if you forgot your answers (this may be the reason that you want to change your answers), there is an option for you to reset your security info. To do that click “Send reset security info email to (your email).” After clicking, Apple will send you an email explaining how to reset your Apple ID security questions and answers; simply follow the instructions.

Comments

  1. says

    Hi there. Just so you know, that screen does not have the “Send reset security info email to (your email).” option anywhere on it any longer.. Still don’t know how to change my security questions. :(

  2. Ted Popper says

    The confusion probably comes from the fact that Apple are changing everything as we speak… and ignoring us in the process… If these problems are not fixed for you yet, do not believe those that promise easy/quick fixes… My experience suggests you may be in for a long period of frustration with no useful response from Apple.

    Apple allowed me to redeem voucher credits using my usual id/password and then – mere seconds later – refused to let me spend them until I was able to answer two never-before-seen security questions. Going to account manager DID NOT provide an option to reset these questions. I believe that if you had already provided an alternative email address that could be used for resetting – a link is supposed to exist in that case (but I cannot state this with authority). I found that I could not change security questions without already knowing the answer to them… So had to contact Apple. BUT Contacting Apple by their preferred means (so-called “customer care” site) gained me an automated response. Contacting them in 10 or 15 other emails over the following two weeks gained me 10 or 15 more automated responses. Nothing more except a response after 4 days (!!!) asking me for date of birth and postal address (silly, since they can both be changed in the account manager!). That information was provided and i was plunged into a word of complete silence. Contacting Apple tech support on two occasions got me access to people who were willing to help, but even THEY were told to go away by the iTunes people! It was, apparently, a major software problem that they were not going to tell anyone about (i think they decided to call it an “upgrade”), so they ignored customers left stranded by their pseudo-security processes and rebuked their own tech support staff for trying to help! Customers are still being ignored.

    Today I have noticed that I can – for the first time – use my account manager to reset the security questions! Weeeeeee… But still no word from Apple advising me that this option now exists for me. No apology either.

    Consider for a moment how silly this situation is. They take my credits then do not allow me access to spend them, due to some weird pseudo-“security” process. Pretty much anyone who is young will have guessable answers to these questions (the first car is probably the one they are driving now, etc.). Ditto for celebrities or anyone with a half-visible web presence. But now that you can access and reset them with the account manager, it provides no greater level of authentication than the old id/password which you have to use to access it! So, over 2 weeks of being blocked out – because for some reason an id/password pair was not good enough – without any explanation or assistance (and being outright ignored) only to have access restored by use of the same id/password pair which was regarded as so unsuitable 2 weeks earlier…

    The sound you are hearing is Steve Jobs turning in his grave…

    • zee says

      I’m getting asked about whats my first car and whats my fav of what i owned and I’m giving them what i know but it isn’t working its pretty frustrating :/ I’ve got money on my account but i can’t use it because of those silly questions!!! i don’t know how to solve my problem and i don’t even know who would help me!!! plz could you tell me what to do

    • Zuraex says

      Yeah um, it still won’t let me on or show me the option for resetting.
      I even talked to two or three customer support peoples and they said that they can’t change it unless I have:
      1. My password (easy part)
      and either,
      1. One or two answers to my security questions (which I’ve never seen in my life)
      or
      2. A credit card number on the account.

      Now knowing I as a customer have NEVER had a credit card on that account before, I shouldn’t have to put a credit card onto my account in order to get my answers- They should able to give me my account back.

      Put this into perspective: You’ve never had this issue before, never used a credit card on your account and you’ve used it for the last 6 or 7 years. One day, you get a $25 card for the app store and put it onto your account. On the same day, you decide to buy a random game from the app store, you check the price, it asks for your password and everything is good. 2 seconds later, it asks for more info, and unknown to you, you think it’s about your address or just information about you. Wrong. It asks you two questions that you have never seen in your life, but knowing yourself and forgetfulness may sometimes go hand in hand, you go ahead and answer these questions as best as you can. They are incorrect. You think to yourself “That’s weird.” and proceed to go ahead with the easiest route and just change the questions. The website tells you “THERE’S A PRETTY BLUE OPTION TO RESET IT RIGHT -points- HERE.” So you go to the page, type in your credentials and your face turns into a frown because there is no option. You proceed to call Support a first time, asking how exactly to fix it, and well, they’re honestly not very sure. A password, and an answer or a credit card should do it. Well I’m not putting a credit card on there, and why would they need it to do that?! You say good-day and hang up and call someone else. “They go through explaining that you can’t just override it because you’re the person who owns it, you have to go through the right process. I don’t need to copy and paste to show what they said, because you know what they said. So you say thank you very much and hang up. A week or two later you get an email saying “Thank you very much for your cooperation!” “What cooperation? What help did you give me that I cooperated with?” thinks you.

      Now today you are sitting at your computer, you tried several different devices to check for the option still not there for you while others are sitting about smiling and giggling because they got theirs.

      No harm done though, you didn’t lose anything…
      except your ability to buy anything on that account anymore, $25 of well-earned money, and respect for the company.

  3. AFRO says

    I forgot my security question and when I click the botton that says reset security question to it send it to a email that I deleted n that I can’t get back wat can I do I tried changing the email but it keeps sending it to the other one….can anyone help me???

  4. Trol says

    I’m having this problem and I don’t see the reset button. I talked to customer serice who insisted that I didn’t need to answer security questions when purchasing on my new mac for the very first time. And I thought Apple was a good brand >.<

  5. None says

    I’m really unhappy about how this security questions situation is handled. I don’t remember my answers. And when I called the support, they were not able to help me. Thus, I’m not able to buy new software.
    Creating a new account is not an option for me as I’ve already invested more than 500$ in the current one.

  6. Paskah says

    Same problems here…
    I forgot my security answer, and I want to reset my answer, but it must be sent to “Send reset security info email to p•••••@facebook.com ” . And I pretty sure the email is not existed any more. help… how to rescue my apple ID …..

    • Kodoku says

      I’m having the same problem, I called the apple support center and they asked me to create an account too… But I didn’t becuase of the amount of money I had in the account…..

      But I think what’s best is to GO TO THE APPLE STORE OR CENTER whatever people call it… I’m 95% sure they can fix it, the reason I’m not going to an apple center to get this problem fixed was becuase there are to apple stores near my city and or state (if you wonder why I’m not going to an apple store instead of calling)

  7. says

    hi, where is this option for changing security question? when i click on ” manage your id” it returns to user& password page. please guide me

  8. EliseHelp says

    I can not find any button at all!!!! I hate this security questions…I know they r trying to help us keep our privacy but there has to be another, easier and more convenient way.

  9. Andonjones says

    I am getting REALY pissed off none of the “solutions” are working! I emailed apple and they didn’t do shit! It’s bin 2 months and this is getting old real fast!

  10. Jeffry Borland says

    Had the same problem and same email responds.
    Now i give up, it’s up to you Apple… Treating your customers this way.

  11. Anonymous says

    Yes, same problem here. I don’t have a credit card on my account, I don’t give them an alternate email. I never gave security questions or answers, yet they say I did and won’t let me change them. I have money on my account that I cannot spend because I don’t know those 2 questions answers. What was your first car? What was your favorite job? Lies, all lies. Apple, fix your security and stop hoarding our personal information for future potential company gain.

  12. Shannon says

    I got the new iPhone 5 n now it won’t let me buy stuff I have the same problem I forgot my security questions and I pressed the button to reset it but I get no emails at all it’s very annoying

  13. Unbelievable says

    I actually know the answers to my security questions but it STILL wont let me through!! It even told me my date of birth was wrong!!!!! Hello???

  14. says

    i just started using my macbook pro and i wanted to buy a game that cost 29.99. so, since i wanted it bad, i went and bought a 50$ gift card, because i do not use credit cards. so, i put it on the account and when buying, it gave me two security questions that i didn’t know. so i went on the website to try and reset it, to no avail. i kept clicking the email link and it did not work. i hope apple starts to consider the customer service they have in place, because it is not really “servicing the customers”.

  15. Andy says

    Have this problem with my daughter’s account. Signed on to my account and the button is there. The email it appears to use is the secondary email account. So trying to set up a second email on my daughter’s Aplle id and see if this fixes the problem

  16. Timothy says

    Same I know my security questions I sent my iPhone 5 for repair and they gave me a new iPhone 5 and also it asked for security questions I went to send email the email reset for security questions that its linked to is not mine but I got Ignored by Microsoft and apple

  17. Jo Rand says

    I’m having the same problem and no HELP. My daughter got $50 itune vouchers and is unable to use them because we don’t know the answers to the so called security questions. So the poor kid has credit but can’t use it
    Can anyone help?

  18. Andy says

    Finally got the questions reset by emailing and phoning Apple help. Took about 40 mins on the phone and we were asked answers to security questions again. Got one of 3 right but eventually they reset the questions. Good luck guys!

  19. Catl says

    Same exact problem. Got my new iPod Touch on Monday. Can’t fucking download what I want to download. Fuck you apple.

  20. Andy says

    Ended up emailing and phoning customer support and after about 40 minutes on the phone eventually got the questions reset. Good luck guys!

  21. Sammy says

    Same thing. Got a new iphone, now can’t answer the stupid questions. What was my first car? I’m 13, I don’t have a car! Actually talked to apple rep on phone but all he did was ask me the same questions, then entered them into my account and said “no, that’s not right”. Round and round I go…

  22. says

    Me too upgraded to a new iPad & getting the same problem as everyone else, I tried so many times I am now locked out, when is Apple going to fix this glitch, also I have no button to change security questions on that page

  23. mac says

    This is ridiculous. The stupid link does not send me any email to reset security answers and I cannot purchase anything from the app store with out them.

  24. mac says

    So i just got off the phone with apple. The emails DO NOT go to your apple id email. They go to whatever email account you set up as a backup or rescue email. Once there you click the link and it takes you straight to the reset page. I did everything in under 5 minutes, thats including the phone call and the sexy voice on the other end helping me out.

  25. anne says

    Alex here from iTunes store customer support.

    I am seeing here that being unable to answer your security questions is keeping you from the best iTunes experience. Now as a customer myself I am committed to helping you sort this out! Lets see what I can do to help you out today!

    For security reasons, you’ll need to contact our Account Security team for help.

    You can contact the Account Security by calling (1-800-275-2273) or by navigating to:

    https://expresslane.apple.com/

    From there, choose:

    iTunes > iTunes Store

    Then for Topic choose Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)

    Choose Continue

    You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you may only have the option to talk with them later.

    • Bruce says

      I was having the same exact problems as everyone else – security questions that I had never seen before – ie, no way to answer them correctly. Also, there was no link to reset the security questions.

      So I called Account Security at 1-800-275-2273, and they were able to reset it all for me. It took about 20 minutes, but they were very helpful and polite.

      Working like a charm immediately now.

  26. anne says

    back again, it takes 24 hours to get the reset link from Apple (some security measure) than email will link me to the reset page to change the security questions

  27. carrie says

    Has spent 2 days trying to change my security questions so I can buy my dumb ass music! This is pure bull shit. I understand trying to keep privacy on others devices but they asks for a password I think that should be more than enough, now I have lost my money on that itunes card cuz of this God damn bullshit?!

  28. Katie says

    Spent 30 mins waiting for apple support page to download. This is crap. Still not loaded, and I’m pissed. Fix this apple!

  29. anne says

    update, I did not get the email yesterday from apple to change the questions as promised so i called again today, turns out they do not send an email as I was told, while waiting I logged into App store & tried downloading a free app, after asking for password, it again stated I needed to answer the Sec. questions, clicked OK then the next page was different it was the page to change the questions, after I changed them, then you click the email link from that page. So when the supervisor came back on he said it was their screw up and would notify staff today to give correct instructions. I DO Finally have mine straightened out. Good Luck

  30. Cris says

    I have the same problem. There is a way to buy apps – but it only works in case you have an iPhone that is older than 4S. If by any chance you have it – Just buy the app from the older cell, it does not ask for the security questions. Then you will be able to download the app to you new phone.

  31. anne says

    Just read the last input (not shown above yet) the kink was that there are 3 ways they can verify, the only one I passed on was a partial answer, I just told the Apple rep various ways to verify (security questions), when I said New Jersey, he said OK that’s part of an answer, you passed, at this point I have no idea what the hell I doing & saying to them anymore. Then that still did not qualify me BUT giving them our 2nd email address DID, evidently they can not send the info directly to you, you need to input a 2nd email address before you tackle this, because they will ask for it. and I am not sitting back saying I got it done, I still feel really sorry for those who have not made it go away yet, it took me many many long exasperating days

  32. Jo Rand says

    Ok all there IS hope. Since writing on 31st October and reading everyone’s reply I rang again the number as given by Courtney in one of the posts above.
    I didn’t have to give the answers to the 3 secret questions (because I never had them to begin with) I had to verify my ID by giving the credit card details linked to my itunes account (Easy, if you don’t have one set one up it’s easy) and had to give the serial number of a device that is linked to my itunes account (ie that I regularly use Itunes with) in my case it was my iphone that I was already using to make the call.
    The apple guy then took me to a link (whilst still on the phone) and I reset my 3 questions and also put a rescue email address should this happen again.
    I was over the moon, ecstatic and so happy!!!!!!!!! My 14 year old can now buy her favourite DVD yeah!!!

  33. Tyrrell says

    Yep, absolute rubbish as usual from itunes.Idiots forcing us to answer questions we never set answers to initially anyway.No problem apple, your loss because I’m going to download my music somewhere else, perhaps even for free :)

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