Wi-Fi disabled and greyed out after iOS 6 update on the iPad or iPhone

Several users have reported Wi-Fi problems after updating to iOS 6. Mostly users have reported that the Wi-Fi option was greyed out.

It seems that this bug was a result of Apple’s servers being down for a short time. It has been further reported that this bug was fixed by Apple, so you do not need to do anything. If you are still having this issue, please leave a comment here.

UPDATE

It seems that many users are still having this problem.

Possible fixes:

  • Reset network settings (General->Reset->Reset Network Settings)
  • Toggle Airplane Mode on/off
  • Restart your device
  • Turn off Cellular Data ( Settings > General > Cellular) then try to connect to your WiFi.

Comments

  1. Fay says

    Still having issues with connecting to wifi using my iPhone 4S. Like others I updated to the iOS6 and have had nothing but problems with wifi, this means I’m having to rely on my data plan to use most of my apps (fbook,emails,maps,etc. )
    I have tried all the options listed here & still now working
    COME ON APPLE sort it out!!! Please!!

  2. Mohamed Shaltoot says

    I couldn’t imagine this disappointing problem. My Wi-fi is grayed and I don’t have any solution to solve it. I tried to reset everythings network setting and all phone setting several times but nothing fixed.

    I can’t imagine buying cell phone against more than 600 USD and then find out this problem without any solutions after 5 months only.

    We have to sue apple against this manufacturing defect.

  3. KF says

    Still no luck, tried everything suggested (reseting whole phone & network connection) and it’s still greyed out. Any idea when this defect will be sorted?

  4. Nicolo says

    I have the same issues. Is it really a hardware issue or software issue? My iphone 4s still has a warranty. I have tried the reset network settings. Soft and hard reset but still it didn’t work.

  5. Scott says

    This happened to me about a week ago (Early November, 2012) and lasted about 2 days. Then my WIFI just started working again.

  6. Michelle says

    Same issue with iOS6. 6.0.1 is supposed to fix. Did update as well as complete reset of phone to Factory as new. Didn’t work. Apple will replace my NEW 4S with a refurbished 4S. Not sure what I’ll do yet. Hoping they come up with a better solution. Until then I’ll use cellular.

  7. Peter says

    It worked fine when I upgraded to IOS6 some time ago, but now when I upgraded to IOS 6.01 the WiFi is grayed out, and nott possible to switch on
    and at the same time the Bluetooth is malfunctioning. It can be switched on and off, but it doesn’t work the small “sun” is just rotating and no device can be attached neither new ones or old, already detected.
    I have tried every sugested fix (hard reset, flightmode……), but no change in the fact WiFi stays grayed out and BT is out of order.
    And I haven’t found any easy or reliable way of downgrading to IOS 5, so that is the only thing I haven’t done.
    – WHEN WILL APPLE RELESE A NEW VERSION THAT SOLVES THIS ??????
    Please, somebody. Information please.
    There are a lot of threads and articles, but not a sound or line from Apple themselves, Why ???
    Did all their competence die with Steve ????

    • Gunz says

      Peter, I’ve got the same problem which you mentioned on my iphone 4S. The damn thing has greyed out WiFi and whatever solutions I came across the net has not rectified it after upgrading to iOS 6.0.1. I had a great opinion about Apple but no longer. Aren’t they paying any attention to all our pleas?? Investing so much money on a mobile for nothing!!

      APPLE ARE YOU HEARING US?????!!!!

      • ronwess says

        i’m on 5.0.1 ON MY IPAD and tonite right after playing a game the wifi greyed out after reading post after post about this issue not sure if updating will help issue. sad that a high dollar device can be worthless without wifi…A BIG HELP HERE (“

    • Brian says

      I have the exact same problem with the wifi grayed out and the bluetooth not connecting either. This started after the 6.0.2 update three days ago.

  8. Natalie Baggaley says

    Exactly the same thing has happened to me, replaced my iphone two days ago as there was a fault with the power button and upgraded to iOS 6.0.1 and now wifi is just greyed out and whats worse is vodafone are charging extra for internet im not even using!! Wish apple would sort this out..

  9. NERGESH says

    Finally appealed to Apple in the UK as phone was still under Gurantee so h
    Hurray!!! I have a new phone now and hope it works.

  10. Marven Morel says

    Hi, I have the same problem on my iPhone 4s firmware 5.0.1 suddenly lost the wifi “grayed out” and the wifi Mac address went blank, after restoring, it worked for couple of days but again I lost the wifi as well as the Mac address gone too…. So I decided to upgrade to IOS 6.0.1 but unfortunately the problem wasen’t solved, hope this is a soft. issue, waiting for apple to come out with a solution for this….

  11. Troels S Eriksen says

    Happened suddenly for me a few weeks aften updating ny iPhone 4’s to iOS 6.01 – no fixes seem to work. Will wait a few days and see and attempt fixes again.

  12. Troels S Eriksen says

    Well, tørning off the iPhone and cooling it Down seems to work. Wifi Will be llost whenever the Phoenix heats up ( like ny kids playing for a While). Turn the iPhone off – cool it Down (freezer or just the Windows sil) for approx 15 min – everything works again

  13. EmmyT says

    Problem has started 6 weeks after updating to iOS6. Been working fine till now, now WiFi greyed out. Have tried restore/updated firmware/Cellular Data toggling all to no avail. Am going to make an appt with Apple store MK as am still in warranty. This is a pile of shit and Apple need to sort it out! Grrrrrr……….

  14. Layal says

    Hi,i just bought iphone 4s version 6.0.1.i tried to enable hotspot but when i go to setting-general, icant find(network). Theres only mobile data & when i click it i cant find the hotspot.i searched everywhere but it doesnt seem my iphone supports the hotspot feature. Any solutions?:s

  15. George says

    i updated to iOS 6.0.2(10A551) 3 days ago on my iphone 5.
    Since this update i am no longer able to connect to my Wi Fi and the phone hardly can detect any Wi Fi networks.

    the only time i am able to connect to my Wi Fi at home, is when my phone is directly lying in front of my router.

    Help on this issue is most appreciated. Merry xmas to all !!!

    )

  16. says

    I just started troubleshooting my buddy’s iPhone after he just got this issue. Looks like we resolved the issue by quitting out of all the apps he had open, he wasn’t aware they could be closed and every app he’s ever launched was still running.

    Solution: quit all open apps and reboot.

  17. Elle says

    SAMe PROBLE AS PETER IS HAVING – EXACTLY. Come on APPLE – GET IT TOGETHER!!!!!!!!!!!!!!!!!! WHAT A JOKE!!!!!!!!!!!

  18. Kenyetta says

    ATTENTION!!! EVERYONE THAT IS STILL HAVING PROBLEMS WITH THEIR WIFI BEING GREYED OUT, HERE’S ALL YOU HAVE TO DO:

    1-Turn off your device
    2-Take a zip lock bag, and place your device in the zip lock bag.
    3-Place the zip lock bag in the freezer, with your phone inside it, for 10 minutes!
    4-Take it out the freezer and the bag, and turn on your device. Wifi should be working after this!

    P.S. THIS REALLY WORKS! I JUST DID IT!

    • Tibuton says

      Idem, stesso problema assurdo, impossibile attivare wifi a causa di switch grigio!!! Ero fuori casa l’iPhone 4s 32gb funzionava perfettamente. Ad un certo punto ho trovato un cartello con scritto hot spot wifi e ho cercato di connettermi al wifi. Vedeva il nome della rete ma non si connetteva. Ad un certo punto switch grigio e indirizzo Mac wifi sparito. Provato tutto e di più compresi reset fino al ripristino totale, ma nulla da fare. Il gioco CarrotFantasy si chiudeva subito, ho pensato al telefono impazzito. Infine ho cercato nei blog e l’assistenza Apple sembrava l’unica soluzione. Qui leggo di raffreddare in freezer per 10 minuti, era l’unico tentativo che rimaneva.

      Confermo il risultato, 10 minuti di freezer a telefono spento e come per magia verificò lo switch ed è attivo, indirizzo Mac wifi disponibile e gioco CarrotFantasy che parte regolarmente!!!
      Grazie infinite per aver postato una soluzione da ultima spiaggia funzionante. Non ho parole, sta funzionando perfettamente. Sono le 3:40 di notte, erano ore che provavo ed ora posso andare a letto e dormire tranquillo. Spero che questo feedback sia utile per chi avesse lo stesso incredibile problema. Ciao a tutti, Tibuton

    • Tibuton says

      Idem, stesso problema assurdo, impossibile attivare wifi a causa di switch grigio!!! Ero fuori casa l’iPhone 4s 32gb funzionava perfettamente. Ad un certo punto ho trovato un cartello con scritto hot spot wifi e ho cercato di connettermi al wifi. Vedeva il nome della rete ma non si connetteva. Ad un certo punto switch grigio e indirizzo Mac wifi sparito. Provato tutto e di più compresi reset fino al ripristino totale, ma nulla da fare. Il gioco CarrotFantasy si chiudeva subito, ho pensato al telefono impazzito. Infine ho cercato nei blog e l’assistenza Apple sembrava l’unica soluzione. Qui leggo di raffreddare in freezer per 10 minuti, era l’unico tentativo che rimaneva.
      Confermo il risultato, 10 minuti di freezer a telefono spento e come per magia verificò lo switch ed è attivo, indirizzo Mac wifi disponibile e gioco CarrotFantasy che parte regolarmente!!!
      Grazie infinite per aver postato una soluzione da ultima spiaggia funzionante. Non ho parole, sta funzionando perfettamente. Sono le 3:40 di notte, erano ore che provavo ed ora posso andare a letto e dormire tranquillo. Spero che questo feedback sia utile per chi avesse lo stesso incredibile problema. Ciao a tutti, Tibuton

    • Tibuton says

      Idem, stesso problema assurdo, impossibile attivare wifi a causa di switch grigio!!! Ero fuori casa l’iPhone 4s 32gb funzionava perfettamente. Ad un certo punto ho trovato un cartello con scritto hot spot wifi e ho cercato di connettermi al wifi. Vedeva il nome della rete ma non si connetteva. Ad un certo punto switch grigio e indirizzo Mac wifi sparito. Provato tutto e di più compresi reset fino al ripristino totale, ma nulla da fare. Il gioco CarrotFantasy si chiudeva subito, ho pensato al telefono impazzito. Infine ho cercato nei blog e l’assistenza Apple sembrava l’unica soluzione. Qui leggo di raffreddare in freezer per 10 minuti, era l’unico tentativo che rimaneva.
      Confermo il risultato, 10 minuti di freezer a telefono spento e come per magia verificò lo switch ed è attivo, indirizzo Mac wifi disponibile e gioco CarrotFantasy che parte regolarmente!!!
      Grazie infinite per aver postato una soluzione da ultima spiaggia funzionante.

    • Tibuton says

      Idem, stesso problema assurdo, switch wifi grigio!!! Risolto con 10 minuti di freezer. Ora funziona perfettamente. Grazie per aver postato la soluzione :-)

  19. RAPH says

    Hey,this bug is still out there., upon update it turn out grey…. T^T are there any possible solutions aside from restore :)

  20. Eimear says

    I am having major wifi greying out problems. It’s been over week. Phone is just not working right. I’ve tried EVERYTHING
    Please fix this

  21. neha says

    having same problem this is very annoying…its been over a month now tried every thing tried getting professional help also but no luck …what is this APPLE do some thing…..

  22. C.O. Jones says

    Piece of junk. Fix your software and test the s%%t before releasing it, how hard can it be?
    This is directly causing cellular data costs to all of us with this problem, how is “apple” reimbursing this? Junk.
    Coupled with the crap maps now my fantastic 4S really belongs in a trash can!

  23. Barbara Cox says

    I went through this in Sept (4S which I upgraded to os6). Tried everything to fix the greyed wifi except put it in the freezer. Finally after 2 wks took it to Apple store. They replaced it with another 4s, upgraded it on the spot and has been fine. They said it was a hardware issue. (I think it was the firmware update).
    I haven’t had the nerve to upgrade it to OS 6.1 nor update any apps since then.
    Get in touch with apple directly.

  24. Rachel says

    My iPhone 4S is the same, wifi buttongreyedout and cannot turn it on! I have been using 3G without realising as normally phone connects straight to wifi at home, this has resulted in me receiving a very large bill!!!! NOT HAPPY AT ALL!!!! Apple are a piss take, they bring out new phones yet can’t seem to get the previous phones to work properly, they are ripping off t***ts and to be honest I shall be getting rid of them both!!!!

  25. Rachel says

    My iPhone 4S is the same, wifi buttongreyedout and cannot turn it on! I have been using 3G without realising as normally phone connects straight to wifi at home, this has resulted in me receiving a very large bill!!!! NOT HAPPY AT ALL!!!! Apple are a piss take, they bring out new phones yet can’t seem to get the previous phones to work properly, they are rip of merchants and to be honest I shall be getting rid of them both!!!!

  26. David Covarrubias says

    SAME ISSUE iPhone 3GS – Wifi Bluetooth Disabled after some update on Nov-Dec 2012

    It seems to be a worldwide issue. I hope APPLE do something about it. Or its just some evil plan.. fucking up all some iphones with a BUGGED FIRMWARE and wash hands.. in the end, they are OUT OF WARRANTY…

  27. Texas Girl says

    GRRRRRRRRR I am having the same problem, wifi has been greyed out for 3 days, just got this phone at Christmas I have tried everything, sure hope the freezer thing works, Im desperate and I am trying it now!…..YIKES!!!

  28. Zabiullah Fazly says

    I have the same problem, I just upgraded my iphone 4s, and now the WiFi is grayed out, kindly give me a solution…

    I need WiFi for most of my official works.

    thanks,

  29. says

    I solved this issue for a friend of mine, didn’t see if anybody tried my fix because nobody has replied.

    To fix it, I just quit all the apps that were running (my friend still had every app he’d ever used running because, like most iPhone users, he didn’t know they were automatically still running in the background) and then I rebooted.

    Problem solved.

  30. says

    PS, for all your cats who are throwing your iPhone is the freezer, there is nothing about solid state electronics that changes by chilling the phone by a few degrees (as much as it would drop in ten minutes).

    That person was pulling your leg.

  31. Ellice says

    I have tried several different ways to fix this problem – ( wifi button blacked out and Bluetooth malfunctioning ). Nothing is working!!! Soo FRUSTRATED!! Come on APPLE – GET IT TOGETHER!!

  32. kike says

    es una porqueria que celulares de este costo fallen así¡¡ mi 4S de 32 gb tiene desactivado el WiFi, para colmo me piden 3000 para darme uno nuevo¡¡¡
    bull shit

  33. dunnatt says

    same problem. mine is 4s.
    since updating into 6.0.1, the wifi is working well.
    but after a few weeks, I have to bring my iphone to the wifi antenna closely to connect to wifi, and then after a week later, I was not able to connect to all wifi, although the wifi toggle is still active & near the antenna. and after updating to 6.1, wifi is greyed out until today …. !!!! please heeeellllppp…!!!

  34. Deb Johnston says

    Same for me…not working no matter what I do. I’m getting a little tired of Apple’s product screw ups. Maybe time to start looking into something else.

  35. Thierry Carpin says

    My wifi button is grey and can not turn it on. I have tried the hard reset and all other options. Still does not work. What next??? Phone is still under warranty. But no I store where I live.

  36. Hal Haladir says

    After a year and six days, my iPhone 4S did the same thing– WiFi control grayed out, Bluetooth control just spins. Apple Store says nothing they can do because it’s out of warranty– and tried to sell me a new phone for $200. AT&T won’t upgrade me to a new phone because I still have a year on my contract.

    Everything seems to indicate a hardware problem with the WiFi chip– not the antenna, the chip, which is soldered to the logic board. This cannot be repaired by an amateur– only a serious electronics hobbiest should attempt the fix. (I can replace a screen, but this is beyond my ability.)

    I had AT&T re-activate my old iPhone 3GS and will use this for the rest of my contract, then I will be buying either an Android or a Windows Phone 8 device. I will NEVER, EVER buy another Apple device as long as I live. I can’t believe that they are refusing to help out a loyal customer who has a problem that obviously a manufacturing defect.

    Class-action suit, anyone?

  37. sezer says

    you can fix iphone 3gs, 4 and 4s wifi greyed out problem. you should download file and step instructions. phone must be jailbrkn

  38. kingsley says

    My Ipad2 Wifi has greyed out. Beeing working before till today. Have tried most suggestion here now is working. Apple please respond.

  39. kingsley says

    My Ipad2 Wifi has greyed out. Being working before till today. Have tried most suggestion here now is working. Apple please respond.

  40. David says

    Ok…fyi…my experience…the freezer fix does work…I just tried it. I’m from the uk and working in kl. My phone got too hot in the KL sun (not a problem I have back home!) and stopped working with a message about temp too high. I turned it off, let it cool and seemed ok when I turned it back on. A couple of days later I noticed the wifi was not connecting and the button was greyed out. 5 minutes in the freezer…it’s now working! I’m thinking this might be temporary – but as crazy as it sounds…it is worth a try.

  41. David says

    Ok…fyi…my experience – the freezer fix does work…I just tried it. I’m from the uk and working in kl. My phone got too hot in the KL sun (not a problem I have back home!) and stopped working with a message about temp too high. I turned it off, let it cool and seemed ok when I turned it back on. A couple of days later I noticed the wifi was not connecting and the button was greyed out. 5 minutes in the freezer…it’s now working! I’m thinking this might be temporary – but as crazy as it sounds…it is worth a try.

  42. ALEX23 says

    Hi everybody,
    same as all of you: wifi greyed out and bluetooth spinning and spinning ….and spinning…..
    Tried all solutions ( well all those published here and in some other forums ) : reboot, re-reboot. I also put it in the freezer for ten minutes: this actually did something: when I turned it back on the wifi actually did work again and automatically recognized my wifi at home. I was happy as a puppy !!!! tried safari and turned the bluetooth on: IT ALL WORKED !!!
    Well my happiness only lasted a few minutes……….the phone little by little …turned bluetooth off ( tried again and the it just started spinning again without getting anywhere…)…and the wifi just turned itself off, it went back to the 3G network, and when I opened the Settings, Wifi: BACK TO GREYED OUT BUTTON !!!!!!!!!
    I did the freezer “act” again, and it all happened again the same as the first time, and unfortunately after a few minutes it just stopped working again…!!!

    So, for those who says that the freezer solution is a stupid thing written by somebody trying to pull our legs…well maybe it is stupid but it works for a while: what does it mean? I have no clue, I am no technician. The only sure thing about this “bug” is that after 25 years of buying apple products it really pissed me off to have a 700 $ phone acting as if the technology in it has been “improvised” by some clowns hidden behind an APPLE !!!!!

    Well , maybe we should all go back to what a Mac used to be long time ago : A BIG MAC, a few bucks and if it is not good, we can still throw it away without wasting too much money !!!!!!!

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