Several users have reported an inability to access the App Store, meaning that when the buttons Purchased, Search, Categories, or Charts are tapped, users are shown blank pages and nothing loads when they want to use the App Store on an iPad or iPhone. Several people also reported that this problem started after they updated to iOS 6.
How to Fix
Please try each step until you resolve your issue:
- Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
- It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS). (see this article)
- Close the App Store completely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Re-launch the App Store.
- Restart your device by pressing and holding the sleep/wake button until “Slide to Power off” appears.
- Launch the App Store; if it is still blank with nothing shown, wait a few minutes. Sometimes apps may load slowly because of networking issues.
- If still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.
- Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out”. Wait one minute and sign back in by reentering your Apple ID and password.
Related:
October 7, 2012 at 12:35 AM
I have a new iPad upgraded to iOS 6. A few days ago the App Store started went blank. I set the date one year forward, and the App Store came back. I reset the date to the current date, and the App Store is still working. Thanks for the help.
October 8, 2012 at 9:21 AM
The language changed sorted it for me where all else had failed – thanks for the tip!
October 10, 2012 at 3:08 AM
I tried all the tips but nothing happens. Can you suggest what I can do to fix this. Thanks
October 10, 2012 at 3:11 AM
Help nothing works. Any tips?
October 10, 2012 at 11:43 AM
Tried everything and still not working!! Very frustrating!!
October 11, 2012 at 6:20 PM
Nothing works here also, this is crap need help
October 11, 2012 at 9:52 PM
Tried all steps & still not working. I was accessing the app store with no issues earlier this week. I have the ipad2, loaded iOS 6 update back in September & had no issues with the app store until today. When I open the app store, it shows genius results, purchased apps & updates, but only shows a blank screen under ‘Featured’ & ‘Charts’. I have no ability to purchase any new apps now. I am so frustrated!! Any other ideas?
October 12, 2012 at 5:06 AM
Same here, none of these suggestions work, extremely frustrating!
October 12, 2012 at 4:17 PM
Changing the language worked for me. Thanks so much.
October 14, 2012 at 9:46 AM
Nothing has worked for me, so frustrating.
October 12, 2012 at 5:54 PM
I have blank white screens on featured and charts and I cannot install apps. I contacted AppleCare but they were no help. I hope this issue clears up!!
October 12, 2012 at 8:03 PM
Please provide serious solutions, this is not a toy I`m becoming upset to pay that much for this
October 13, 2012 at 3:12 AM
Same problem here. Tried everything: changing date/time, setting diff. language, soft reboot, hard reboot, close and relaunch, sign-off and sign-in.
It still shows blank screen for featured and chart tabs.
What is going on? is it server issue?
October 13, 2012 at 6:28 AM
Nothing works, what i see is that the language of itunes and the app store doesn’t change when i change the language of the ipad3.
October 13, 2012 at 8:36 AM
Mine is also not working! Tried all those tips. Please help
October 13, 2012 at 2:47 PM
Tried to download free apps but asks me extra security questions the screen goes white when I touch to Answer, any suggestions ?
October 13, 2012 at 7:36 PM
When I tried my iPad this morning, App Store worked just fine.
I believe there is nothing wrong with the device itself.
It could be simply server issue.
October 14, 2012 at 4:05 AM
Tried everything and it is not working…
October 14, 2012 at 4:06 AM
Tried everything and it is not working.
October 14, 2012 at 4:47 AM
i have found itunes in ios6 haveing no errors,but the appstore encountered. is it supposed to purchase directly?
October 14, 2012 at 7:21 AM
Tried all tips except google DNS one. For date and language change – I started getting an error ‘cannot connect to iTunes store’. Now I get this error for charts, gt blank screen for featured and search.. But all others tabs work such as genius and purchased.
This just started happening yesterday.
Any more thoughts would be appreciated!
October 14, 2012 at 2:13 PM
This just started happening to me yesterday. I tried all of the tricks and I’m still getting a blank screen. Frustrating to say the least.
October 14, 2012 at 4:03 PM
Tried them all and nothing.
October 14, 2012 at 10:33 PM
None of the above worked for me however I went to settings-> messages and turned iMessages on and that fixed the App Store for me. If you already have iMessages on I would try toggling it
October 15, 2012 at 8:15 AM
Mine fixed itself this morning. I sent a note to Apple Support but I doubt they did anything on their end. The App Store was back by itself when I woke up.
October 16, 2012 at 12:03 AM
Is It a problem on the iPhone or to the app store system itself?
October 16, 2012 at 2:04 AM
The hard log out (double click and close) worked for me – I closed everything off and freed up some space – worked straight away
October 16, 2012 at 3:48 AM
tried all the tips but still not working ……
what is going on with apple …..
disappoint
October 16, 2012 at 9:03 AM
After the iOS 6 update,you many have found that your iPhone has problems connecting to the App Store. Some may have had trouble updating apps, while others are unable to view Passbook apps when connecting from the Passbook application.
I’ve spotted a solution on how to get around the issue:
Go to Settings>General>Date and Time>Set Automatically>Off. . Try to [update the apps again or press the button from Passbook]. If that fails, Set the date one year ahead and see if that helps you for now
October 30, 2012 at 9:20 AM
Changing the language setting worked for me.
October 30, 2012 at 3:22 PM
Same here – tried every hint I got (including Google Public DNS and Language settings). Nothing worked
October 30, 2012 at 3:55 PM
I finally installed again io6 and the problem was fixed. This took me time and losing configuration (thanks to Dropbox I did not lose pictures…).
Though this was over and today I faced AGAIN the same problem!!!
No way: apple starts having Microsoft behaviour!!!
I came from Nokia when they start going to Microsoft. Next time I will shift to android…
October 30, 2012 at 5:23 PM
Nice issue: it is solved again without doing anything else.
Look like a temporary conflict between the device and iTunes/App Store servers…
November 20, 2012 at 10:06 AM
language worked for me
December 2, 2012 at 1:30 PM
my iphone are notworking for charger
December 26, 2012 at 11:51 PM
Your a life saver this solved my problem I was messing with Ifile on a jailbroken ipad an I changed the systemversion.plist I couldn’t figure out what I did. And logging in and out then changing the language solved it for me. Thank you so much!
January 2, 2013 at 11:28 AM
Guys be patient! I’ve also experienced your problems. Try doing each suggested solutions above and just wait. I tried changing date and reboot, waited about 10-12 minutes then its OK. The App Store now loads.
January 6, 2013 at 7:49 AM
Hello I just finished fixing my iPhone4s White Screen because it was shattered.
After I fixed I had to charge it because it was flat after 30mins of charging I went to turn on the phone
I didn’t see anything come up my sceen is completely blank I can here the volume when I turn it on or
Off but the screen is completely blank can you please help me.
Thank you
Joyce
January 11, 2013 at 11:33 AM
Turn off Wifi and go to App Store in 3G mode. Download any updates or a free App. Turn on Wifi again.
January 15, 2013 at 10:08 AM
Hi,
I tried all steps ever reset all the settings still it’s not working… Please suggest me how to tackle this… Requesting reply on this… Thanks
B
January 24, 2013 at 10:22 PM
Well I tried it all and nothing. Very frustrating. Haven’t been able to launch app store for months and months. Any more ideas?
January 26, 2013 at 6:26 PM
Thanks so much! Setting the year one year ahead made the app store not open at all, but when I then changed the year back to normal, everything worked.
January 27, 2013 at 2:57 PM
None of these solutions work, I only have a blank screen on updates. It still comes up wih the number of updates I need (5) in red
Please help??
January 30, 2013 at 6:06 AM
hei same problem here…updated last night to ios 6.1…then its happening now…did you using latest version ios or just happening…….
January 28, 2013 at 4:36 PM
The language change did it \m/ thanksssssssss
January 28, 2013 at 4:37 PM
The language change did it \m/ thank u
January 28, 2013 at 9:47 PM
… Switchi’n the Language made it!
January 29, 2013 at 10:03 PM
I have tried every possible way also but still the update portion on my App Store appears blank.. I need to update 15 apps but every time I open the update portion it doesn’t load at all.. It always appears blank/white.. Can anyone help me… Pleeeeaaaaseee!!!!!
January 29, 2013 at 10:06 PM
I have tried every possible way also but still the update portion on my App Store appears blank. I need to update 15 apps but every time I open the update portion it doesn’t load at all.. It always appears blank/white. Can anyone help me Pleeeeaaaaseee!!!!!
January 31, 2013 at 5:50 AM
I have an iPod touch 4th generation and I cannot open the updates but everything else works. I have tried these tips and nothing works. I hate seeing the notification on it but cannot update any app to get rid of it. Please help.
February 2, 2013 at 5:23 AM
App updates show after changing language to French but stopped working again when I reverted back to English. Odd. Looks like I will have to start speaking French!
February 4, 2013 at 11:17 AM
Only the updates wasn’t working turning auto time date off worked for me
February 10, 2013 at 3:41 AM
The changing of language from english to british english worked for me.