FaceTime: Poor connection error on the iPhone or iPad, fix

Several users have reported that they have been receiving “Poor Connection. The video will resume automatically when the connection improves” and “Connection lost” error messages when using the FaceTime app. Users have also reported that this issue started after they updated to iOS 6.

If you experience this issue, please try the following tips to resolve it. Please check after trying each step to see if your issue has been resolved.

  • Toggle Wi-Fi off and back on again (Settings > Wi-Fi).
  • Toggle FaceTime off and back on again (Settings > FaceTime).
  • Restart your router.
  • Reset your router.
  • Restart your device by pressing and holding the power button.
  • Force the FaceTime app to close and launch again. To do so, double tap the home button, then tap and hold the FaceTime app icon; when they jiggle tap the minus to close the app. Double click the home button and restart the FaceTime app.
  • Changing DNS info may fix FaceTime connection issues. To do this on iOS devices, simply tap Settings > Wi-Fi and then tap the blue arrow next to your Wi-Fi connection and edit the DNS field (enter the DNS servers;; Google’s Public DNS) . Please see this article for more info.
  • Tap Settings > General > Date & Time and set a time that is one year ahead (like 2013) and try again. If this does not solve the issue, make sure you toggle “Set Automatically” on.



  1. says

    I am currently in the USA and suddenly am having problems with Facetime calls. FaceTime was working OK two days ago. But now my Video calls ring and ring with No answer.
    When I actually phoned my wife on the condo phone she said her iPhone ( which has FaceTime on it ) did NOT ring ?
    I have tried nearly all of your suggestions to resolve the problem, with the exception of touching the property Owners Modem ( in case that causes him problems ).
    However none of the suggested “fixes” makes any difference !? When you are over 4300 miles from home and need to speak with your loved ones this Poor Reception problem try later message doesn’t help. Can you ?

  2. Bade says

    Restart my ass. I came here thinking that there is a real solution here for FaceTime Poor Connection message. Instead I read some shitty “reset your router” garbage.

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