FaceTime: Poor connection error on the iPhone or iPad, fix

Several users have reported that they have been receiving “Poor Connection. The video will resume automatically when the connection improves” and “Connection lost” error messages when using the FaceTime app. Users have also reported that this issue started after they updated to iOS 6.

If you experience this issue, please try the following tips to resolve it. Please check after trying each step to see if your issue has been resolved.

  • Toggle Wi-Fi off and back on again (Settings > Wi-Fi).
  • Toggle FaceTime off and back on again (Settings > FaceTime).
  • Restart your router.
  • Reset your router.
  • Restart your device by pressing and holding the power button.
  • Force the FaceTime app to close and launch again. To do so, double tap the home button, then tap and hold the FaceTime app icon; when they jiggle tap the minus to close the app. Double click the home button and restart the FaceTime app.
  • Changing DNS info may fix FaceTime connection issues. To do this on iOS devices, simply tap Settings > Wi-Fi and then tap the blue arrow next to your Wi-Fi connection and edit the DNS field (enter the DNS servers; 8.8.8.8; Google’s Public DNS) . Please see this article for more info.
  • Tap Settings > General > Date & Time and set a time that is one year ahead (like 2013) and try again. If this does not solve the issue, make sure you toggle “Set Automatically” on.

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