Dead iPad mini: will not turn on, fix

Several users have reported an issue in which iPad mini stops responding. More specifically, iPad mini (a) does not turn on (b) appears frozen and (c) has a black (or blank) screen. If your iPad mini is “dead”, not working properly or not responding, please try the following tips:

Related: iPad troubleshooting, How to fix your iPad problems

  • Try restarting your iPad mini. Simply press and hold the on/off button until the red slider appears and then slide the slider. Press and hold the on/off button until the Apple logo appears to turn your device back on.
  • If your iPad mini is not responding (touchscreen or buttons) because of some misbehaving apps; try quitting the app. To do this, double press the Home Button, tap and hold on the app until it jiggles, then press the (-) sign to close it.
  • If your device is still unresponsive, try resetting your device. Simply press and hold the on/off button and the Home button together for at least ten seconds until your device shuts off and begins to restart. Note that this does not remove app, songs, contacts or any other data that you have.
  • If your iPad does not turn on, make sure that your iPad mini has enough charge to turn on. Connect your iPad to a power outlet and charge for at least twenty minutes.
  • If you are still having this problem, connect your device to your computer, launch iTunes and try restoring your device with iTunes by clicking the “Restore” option (Summary tab). Note that restoring your device will delete all of your settings, media and data.

Related:

iPad Frozen, not responding, how to fix 

Using DFU Restore to Solve iPhone Problems

Comments

  1. Anna schoch says

    So if I restore the mini through iTunes, what happens to all the games that have been purchased? I have to purchase again? This iPad is only 9 months old, Should there be a factory warranty?

    • LM says

      if it’s 9mo old, yes, it is covered by Apple Warranty. Take it to any genius bar (make an appointment before you go) or call AppleCare.
      as for restore, MOST of the game progress should be restored to the state you last synced/backed up in iTunes.
      purchases are in the cloud. if it’s not on your itunes already then you need to re-download them before you restore your iPad (or else the game progress, etc may not load correctly if you download afterwards).
      so,
      1. in iTunes make sure you have all your apps downloaded from the cloud
      2. then connect your iPad mini
      3. click on “restore from backup”
      4. and choose the version you want to restore (if you have multiple backup versions)
      5. then depending on how large your iPad, you go out for a coffee while it downloads everything.

  2. Joanne Cantwell says

    Dead ipod! Help me I tried to hold down the two
    Buttons n nothing ! Changed charger n nothing !

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