Apple TV: AirPlay icon missing on iPhone, iPad, Mac

If the AirPlay icon does not appear on your device (iPhone, iPad, iPod touch or Mac), or if the icon suddenly disappears, follow the steps below to troubleshoot this issue:

Related: AirPlay not working? How to fix your problems

Related: How to put your Apple TV into DFU mode

Steps:

1.Make sure that AirPlay is turned on your Apple TV. To do so, you can enable (and disable) this feature by going to Settings > AirPlay  on your Apple TV.

2.Make sure that both devices (e.g. Apple TV and iPad) are connected to the same network.

3.To be able to use AirPlay, you need compatible devices. If your device is not supported, then you will not see the AirPlay icon. They are:

  • iOS: iPhone 4 (or later), iPad, iPad mini, iPod touch (4th generation or later)

OR

  • OSX:  iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), MacBook Pro (Early 2011 or newer), Mac Pro (Late 2013)

AND

  • Apple TV (2nd or 3rd generation)

4.Ensure that your Apple TV has the latest software installed. You may need to update your device. To update your Apple TV, navigate Settings > General > Update Software.

5.Ensure that your iOS device is up to date. You may need to update your iOS device. To update your device, tap Settings > General > Software Update.

6.Restart your Apple TV. To do so, go to Settings > General > Restart.

7.Restart your Wi-Fi router.

8.Restart your iOS device or Mac.

Another version of this article: Apple TV: Missing AirPlay icon, fix

Comments

  1. John says

    After spending a frustrating couple of days, I found that AirPlay seems to be incompatible with Bluetooth. As soon as I turned Bluetooth off, the Airplay icon appeared.

  2. John says

    After spending a frustrating couple of days, I found that AirPlay seems to be incompatible with Bluetooth. As soon as I turned Bluetooth off, the Airplay icon appeared. I have an iPhone 4S.

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