This article describes basic troubleshooting tips for fixing FaceTime for Mac if it is not working properly. Via FaceTime you place video calls or receive calls from other iOS (iPad, iPhone, iPod) or OSX (Mac) users via Wi-FI or cellular networks. The tips we describe here will help you address the most common problems, such as:
- FaceTime for Mac activation problems
- No sound issues
- No camera problems
- Not receiving calls
- Poor connections
- Problems logging into FaceTime
Before we start, please note that FaceTime is available for the following devices:
- Macs running Mac OS X Snow Leopard v10.6.6 or later,
- iPod touch (4th generation) or later,
- iPhone 4 or later
- iPad 2 or later (including iPad mini).
FaceTime is not available for other devices. For instance if you own an iPad 1, there will be no FaceTime app.
If you are having FaceTime problems on your iOS device(s), please see the following articles:
- FaceTime not working; how to troubleshoot FaceTime to fix your problems
- FaceTime: Poor connection error on the iPhone or iPad, fix
- FaceTime call failed; fix
Also note that if you are living in certain countries (such as United Arab Emirates and Saudi Arabia), FaceTime may not be available to you due to local laws and regulations.
How to troubleshoot FaceTime for Mac
1.Turn off and on FaceTime by going to FaceTime > Preferences.
2.Make sure that both devices (your Mac and the other party you want to connect with via FaceTime) are connected to the Internet.
3.Go to FaceTime > Preferences and if you see that it says “verifying…”, you need to verify your email to be able to use FaceTime. Apple sends verification emails when you sign up. Check your email to verify.
4.From the Apple () menu, go to System Preferences > Date & Time. Then under the Date & Time tab, check the box for”Set Automatically”. Click the Time Zone tab and select “Set time zone automatically using current location”.
5.If none of the above solutions fix your problem, you may want to change your Mac’s DNS settings to Google’s open DNS. Here is how: Click System Preferences > Network > Select Network (Wi-Fi) > Advanced > the DNS tab > click the + button to add Google DNS, enter 220.127.116.11 and 18.104.22.168. Click OK then Apply.