What’s the difference between iCloud and iCloud Drive?
iCloud has been around for quite some time now. Think of iCloud as a collection of online services that are provided to you from Apple. iCloud helps you with storing your device backups, your contacts, photos and other media that you use. It helps you sync these files across your iphone, ipad, PC , Mac and any other apple devices that you are using.
The relatively newer offering iCloud Drive, offered starting in 2014, is similar to Google Drive or Dropbox if you have used those services in the past. You can think of iCloud Drive as an online hard disk that is available for you to store any type of files. It offers you free 5GB storage and you have the choice of upgrading it to up to 1 Terabyte drive by paying extra. It is also important to remember that iCloud Drive is an optional component of iCloud and not a requirement for iDevice backup.
My iCloud is running out of storage and I don’t want to pay the extra monthly fees for additional storage. Can I delete backups related to old iOS devices that I don’t use any longer? Will this delete content from my old ios device?
Yes. There are no issues with deleting an old iCloud backup for a device that you do not use frequently. Deleting the backup will not impact the existing content that you have on your old iOS device. You can learn more about managing your iCloud storage at Apple Support. https://support.apple.com/en-us/HT204247
I currently use iCloud to store all my photos and media, however I am concerned about privacy. Is there any way that I can prevent some photos from syncing to iCloud?
Yes. You can do that by setting up a private library on your Mac. The system photo library is the one that is always synced to iCloud and your other devices. You can create a separate library on your Mac. Press “Alt” while opening up your Photos App. You can create a new library and manage it here.
How can I restore only specific items from iCloud? All my contacts exists on iCloud but they are missing on my ipad. What Can I do?
You have the choice in deciding what information you sync. It’s not all or nothing with iCloud. In this particular case, Go to Settings > iCloud. Toggle your contacts to OFF and then back to ON. iCloud will sync your contacts into your phone. The same procedure applies to other content as well. You can control your iCloud settings.
Latest Backup could not be completed message. What are my options?
This issue was prevalent after the iOS 9 upgrade. We provided some tips on our site that worked for some folks. Essentially, try resetting your network settings, followed by Reset (Holding down home button and the sleep/wake button together until you see the Apple logo). Go to your Settings for iCloud and delete the backup that didn’t complete. Try backing up again by going to Settings > iCloud > Backup and Toggle iCloud Backup.
My iOS devices were stolen. How can I locate the serial numbers for the devices? Do I use iCloud to find them?
Go to Apple’s support profile(https://supportprofile.apple.com/homePage) and log in using your Apple id. You should be able to track your serial numbers. You should also check Apple’s instructions if your device is stolen. (https://support.apple.com/en-us/HT201472)
I cannot connect to my iCloud. “Maximum number of free iClouds is over..message”.
Please check our coverage on this issue at
Using Windows PC with iCloud and when I try to update iCloud I Get an error code 2434. I’m running Windows 10.
Many users were having iCloud issues with their Windows PC in late December,2015. Apple has since then released a new software update. Please check https://support.apple.com/en-us/HT204283 and use the latest update of iCloud.
I’m using the iCloud Drive feature in iOS9. How can I see my files on my iphone and iPad?
In order to view your iCloud drive files on your iphone or ipad you will need to install the iCloud Drive app on your device. If you already have this app and cannot find it on your home screen, chances are that you may have hidden it in the settings. Go to Settings >iCloud > iCloud Drive. You should see the “Shown on Home Screen” setting as ON. This allows you access to the iCloud drive app on your home screen.
Can I recover a file that was accidentally deleted on my iCloud drive?
This is one of the nice features that Apple provides you with iCloud Drive. When you update to iCloud Drive, all your files from iCloud are automatically moved into iCloud Drive. If you happen to have deleted a filed by mistake, you can recover it within 30 days by signing into iCloud.com. Once you sign in to your iCloud.com account, Go to Settings. Under Advanced you can click on “Restore Files window”. You will see a list of files that you can choose to recover from this list. Choose the item you like to recover by clicking on the checkbox and then selecting Recover file.
I forgot to sign out out of my iCloud.com account on a computer that I was using. I don’t’ have access to that computer right now. What can I do?
If you are ever in this situation where you forgot to sign out from your iCloud.com account, you can sign in using another device and then Click on Settings. Scroll down to the “Advanced” section and then choose “Sign out off All Browsers”. Follow this by confirming and you should be good with this issue.
Please let us know if you have started to use the iCloud Drive and your experiences with it so far.