Recently we have received many questions around this annoying issue where the iPad doesn’t turn off at all. We think that this may not be related to a particular model or a particular iOS version issue as we have noticed this happening in both older iPads as well as the iPad Air recent models. When faced with this issue, the first order of business is to try resetting your iPad.
Please note that the device Reset will not impact your saved documents or other files on your device. In order to reset the device,
- Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
- Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
- Release BOTH buttons when you see the Apple logo and allow the device to boot normally.
We found that this solved the problem for many users.
The next option to explore is in a setting related to Auto-lock & Lock/ Unlock on your iPad.
- Go to Settings > General > Auto-lock. If it is set to “Never”, please try to pick any of the other options such as “2 Minutes”. Once you set this option, please check if the device turns off on its own after the 2 – 3 moments of inactivity.
- While in the General settings, Please make sure that your “Lock/Unlock” is turned ON as well.
There were however a few users who still experienced the issue in that when they tried to reset their iPad, they were stuck with the Apple logo and the device wouldn’t power off. Draining the device’s battery completely and restarting didn’t seem to help either. If you are experiencing these symptoms, you may want to consider restoring the device via DFU mode. Please backup your device before attempting to restore the ipad.
How to Put your iPad into Recovery Mode
Step 1: Open iTunes on the computer, and connect the iPad to the USB adapter.
Step 2: Press and hold the “Home” and “Power” buttons on the iPad for 10 seconds.
Step 3: Let go of the “Power” button, and continue to hold the “Home” button for another five seconds. The screen should remain black. If the ipad pops-up with a message saying “Plug into iTunes,” the process should be repeated again from step 2.
Step 4: Click “OK” on the pop-up window on the computer that indicates “iTunes Has Detected an iPad in Recovery Mode” to start the iPad restoration process. An iTunes restore will return the iPad to the newest version of iOS available for the device.
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If you are still experiencing issues, your choice may be to reset the iPad into Factory Settings. We suggest that before you try to reset the device into Factory settings, Please contact Apple Support or take it to your Apple Store/Genius Support and have them look at it. Please let us know via comments if the steps worked for you. If you found other ways to address this issue, please share with the community.