Several users have noted that their iPhone will not turn on when trying to start the device. This problem is particularly seen for models iPhone4S and iPhone 5 models.
In an attempt to fix the problem, users have tried to leave the device on charge over night but it still does not resolve the issue. Some of the symptoms associated with this problem are:
- iPhone wont turn on when pressing the home button
- iPhone only works when connected to a wall power outlet directly
- iPhone only shows a black screen
- iPhone responds to pressing the Home/sleep button with Apple Logo but turns off immediately
- “Connect to iTunes” message shows up and then nothing happens
If you are having these issues, here is how you can troubleshoot. Please check to see if your issue still exists after performing each step.
Step – 1 Press the Home and Sleep/wake buttons together for about 20 seconds until the Apple Logo appears on your device
Step – 2 If your iPhone does not respond to Step 1, try charging the iPhone for an hour using a wall outlet and then repeat Step – 1
Step – 3 If your iPhone 4S or iPhone5 wont charge at all, make sure to take a look at the charging port of the device. Sometimes on older phones, accumulation of debris on the charging ort can prevent the device from getting charged. You can clean the charging port using a plastic clip to remove any stuck debris and then try Step 2 followed by Step 1 again. Also check the power cable. If it worn out or damaged, you may need a new charging cable.
Step – 4 Some users have noted that after they have charged their device and tried pressing the Home and Sleep buttons for 20 seconds, their iPhone screen shows a message “Connect to iTunes” and halts. If you are seeing this message, you should try putting the device to Recovery mode.
Step – 5 In order to put the device into recovery mode, connect your device into your computer and open iTunes. Once you have connected your device to the computer, press the Home and sleep wake button for 10 – 15 seconds till you see the apple logo followed by the restore message
Step – 6 Once you see the message, choose “Restore” and set up your device.
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The procedure essentially reboots your iphone following an iOS Crash. One way to prevent this problem is by regularly turning off your iPhone at least once a week. Press the Sleep/Wake button till the Slide to Power off Message appears and use it to power off the device.
On some of the older devices, your power button or the sleep wake button may be broken. In such instances it is hard to do this without getting the device fixed. One way to restart the device is by using the accessibility setting. Go To Settings > General > Accessibility. Scroll down to the Bold Text setting and just toggle it. You will see a message suggesting that it will restart your iPhone. Confirm it and your device will restart.
You can also Press and hold the Lock Screen accessibility button until you see ‘slide to power off’ on the screen. That will shut down the device. Next unplug the phone from its power source and plug it back in. Or simply plug the phone into a power source to turn it back on.
Restarting the device on a regular basis will also help prevent this issue on an older device.
The other aspect to be mindful of is regarding the iOS update. If your iPhone is an older model such as the iPhone 4S , you may want to wait before you upgrade your iOS. Infact, Apple will not be making the new iOS 10 available for the older phones. Similarly if you have the older iPhone 5 model, wait for a few weeks after a new iOS is released before you decide to upgrade your device. That will save you a lot of heartache with the problems.
If you are still experiencing the issue, you may have to take the device to an Apple repair center and have them look at the device.
Apple used to have a program where you could reach the iphone Support and provide them your phone number so that they were able to run remote diagnostics on your battery and then send you a text regarding the status of your battery. Unfortunately that option is not available any more on the support page.
You will have to click here and set up an appointment to speak with Apple tech support. Please let us know if it worked for you and share the post with others.