Recently we received a few emails around an issue that some users were experiencing on their iPad and iPhone. When they tapped on iOS Mail, they were able to open their inbox, see the sender details as well as the subject line of the email. When the users try to tap on the email to open it, it would either freeze the mail app or exit out of the mail app. Thanks to Carol and Luke for sharing this issue.
Most of the times, once you have set up your email accounts correctly on your iDevice, it works without any major hiccups. There are however times when you encounter this weird issues either following an update to the iOS or after installing a third party app on your iDevice. In order to fix this issue, please follow the steps outlined below. Thanks to our readers we were able to test this issue and the related solution. Before you proceed, please remember to write down your email id and the associated password for the account and keep it handy.
Step – 1 Go to Settings > Mail, Contacts and Calendar.
Step – 2 Tap on the email Account that you are having problems with.
Step – 3 Delete the email account. Please note you will not loose your stored emails or your contacts related to this account. These are stored in the server and will show up once the issue has been resolved.
Step – 4 Once you have confirmed the deletion of the account, Press the Home button and Sleep/wake button on the top, together for about 10 seconds till you see the Apple logo appear on your iPhone or iPad. Let the device start normally.
Step – 5 Go to Settings > Mail, Contacts and Calendar. Tap on Add Account and follow directions to set up your email account on the device. If you have issues in setting up the new account on your iDevice, please see detailed instructions from Apple here.
Step – 6 Once you have set up the new mail account on your iPad or iPhone, give it a try. You should be able to open up your emails and read them.
Thanks to Carol and Luke for sharing the problem. Please let us know if you have any issues in the comments below.