Apple Toolbox

Apple has released Safari 5.0.1 for Mac OS X Leopard (10.5.x) and Snow Leopard (10.6.x), and Safari 4.1.1 for Mac OS X Tiger (10.4.x). Safari 5.0.1 adds the ability to use extensions–features created by third-party developers. It also fixes a number of issues, including some we have noted with the 5.0 release. In particular, the [...]

In our 4 Rs of iPhone troubleshooting, we note that restoring the iPhone as a new phone can resolve various issues. However, some problems may require that the phone is restored while it is in DFU (device firmware upgrade) mode. Doing so may resolve issues with Exchange, an inability to send and receive MMS messages, [...]

Apple has released Magic Trackpad and Multi-Touch Trackpad Update 1.0. Release notes state that the update: “includes the required software to use Magic Trackpad. The update also installs the three-finger drag gesture and inertial scrolling for Mac portable computers, as listed below. This update also installs a Trackpad System Preferences pane for configuring Magic Trackpad on [...]

Several users have reported an issue in which iOS devices (iPhone, iPad and iPod) do not appear in the left-hand device pane in iTunes 9.2.x. Consequently, the user cannot sync or otherwise interact with the device. Fixes Mac Update to iTunes 9.2.1. Available http://www.apple.com/itunes/. Reinstall Apple Mobile Device Service. As described in this knowledge base [...]

Despite the fact that it quoted customers wait times of 3-5 weeks, Apple has begun to ship free cases offered through its program for iPhone 4 users affected by signal attentuation issues (see this article for a compilation of reviews and compatibility issues for the available free cases). As shown in the screenshot below, Apple [...]

One of the most effective, albeit drastic, iPhone troubleshooting measures (as listed in our 4 Rs) involves restoring the device, but not from a backup. It appears that bad holdover data from iPhone backups (especially those created for previous iPhone models)  can cause various issues. This can be accomplished by connecting your iPhone or iPod [...]

Several iPhone 3G users have experienced a significant slowdown, including slow app launching, delayed reactions to taps, and generally poor interface responsiveness, after the iOS 4.0.x update. We previously noted a few fixes for this issue (performing a hard reset, restoring but not from backup and closing extraneous Safari windows) with which users have experienced some [...]

Apple currently offers eight different cases, including its own bumper, through it’s free iPhone 4 case program. But which one should you choose? Here’s a quick rundown of descriptions and reviews for each case: Apple iPhone 4 Bumper Description: A simple, rubber band that snaps around the edge of the iPhone. Apple’s description states “made [...]

Apple has begun its program to deliver free cases to iPhone 4 users affected by a signal attenuation issue in which the device partially or entirely loses signal when it is gripped on the sides near the bottom of the device, where the small seams (black bars) are. Requests are being handled through an iPhone app, which [...]

Apple has released Mac OS X Server 10.6.4 v1.1, which includes the following enhancements (from Apple’s release notes): CalDAV querying of email addresses with Active Directory and Open Directory servers stability and reliability accessing Wiki Server pages view movies on Wiki Server with Safari on iPad accessing publicly accessible Wikis when logged in to the [...]