Apple Toolbox

Several users have reported an issue in which their credit cards are declined by the iTunes Store. Users experiencing this issue receive the message “Your Credit Card Was Declined. Please Enter Valid Credit Card Information,” on otherwise valid cards. It appears that this issue is occurring on an account-by-account basis. Some users have reported success [...]

iOS devices, including iPhone, iPad and iPod touch may exhibit an issue in which the Mail app displays the message “Cannot Get Mail – The Connection to the Server Failed” when attempting to retrieve new messages, especially from Microsoft Exchange servers. Fixes Move all items from inbox to a different folder. The most commonly successful [...]

Several users have reported an issue in the Mail app on iOS devices (iPhone, iPad, iPod touch) displays mysterious messages with no subject and no sender. These items usually display the following: (No Sender) (No Subject) This message has no content Fixes Disable then re-enable Mail. Go to Settings > Mail, Contacts, Calendars and tap [...]

Several users have reported an issue in which iOS devices (iPhone, iPad and iPod) do not appear in the left-hand device pane in iTunes 9.2.x. Consequently, the user cannot sync or otherwise interact with the device. Fixes Mac Update to iTunes 9.2.1. Available http://www.apple.com/itunes/. Reinstall Apple Mobile Device Service. As described in this knowledge base [...]

Some users have reported repeated crashes in Safari for iPad, especially after the iOS 3.2.1 update. Users have reported similar issues, albeit not as frequently, with Safari for the iPhone and iPod Touch. There are a number of potential causes for this issue, but it appears to occur most frequently when very large pages (especially [...]

Some users have reported a loss of apps after the update to iOS 4.0, usually due to an upgrade error. AppleToolbox reader Radu Popescu writes: “I lost several paid apps from my iPhone 3Gs during the upgrade to 4.0. My purchases are on my iTunes account, but the apps that I purchased are not downloading. By the way, [...]

A number of users have reported an issue in which the Mail app hangs indefinitely when checking for new messages after the update to iOS 4.0. In these cases, the “checking for mail” and the spinning progress indicator display persistently, never advancing to actually receiving mail, or the check for mail button produces no action. [...]

UPDATE: Apple has now released iTunes 9.1.1.12, which resolves this issue. —– Although Apple says that iTunes 9.1.1, released yesterday, “addresses issues with converting songs to 128 kbps AAC while syncing,” several users are experiencing an issue in which 128 kbps conversion occurs on every sync, meaning that several unchanged songs are needlessly converted and [...]