Apple Toolbox

June 8, 2010

Safari 5.0 Slowness; Potential Fixes

A few users have reported slow page loading and other performance issues under the newly released Safari 5.0. Apple Discussions poster Douglas Fritz writes: “I downloaded Safari 5 andinstalled it last evening. Why is it so slow to open common URLs? I tried clearing the cache and deleting the history. But after opening my regular [...]

June 7, 2010

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Safari 5.0: Pages Will Not Load; Fix

Some users have reported that page fail to load in Safari 5.0. In these cases, the progress bar never completes, and Safari indefinitely displays the message “Contacting www.nameofsite.com” in the status bar. Fix This problem can be caused by the presence of third-party add-ons that are incompatible with Safari 5.0. One such add-on that has [...]

June 7, 2010

5 Comments

Safari 5.0: Netflix Streaming Does Not Work; Fix

Several users have reported that Netflix streaming does not work properly after the update to Safari 5.0. This problem appear to be the result of a conflict with the Microsoft Silverlight plugin, which is required to stream Netflix media in Safari. Fix This problem can generally be resolved by changing Safari’s user agent setting. To [...]

June 7, 2010

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Apple Releases Safari 5.0 (4.1 for Mac OS X 10.4.x)

Apple has released Safari 5.0 for Mac OS X 10.5.x (Leopard) and 10.6.x (Snow Leopard), and Safari 4.1 for Mac OS X 10.4.x (Tiger). New features in Safari 5.0 include: Safari Reader: Click on the new Reader icon to view articles on the web in a single, clutter-free page. Improved Performance: Safari 5 executes JavaScript [...]

June 7, 2010

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Am I Eligible for an iPhone 4 Upgrade? Find Out in 10 Seconds

Wondering if you’re eligible for an AT&T subsidized upgrade to the iPhone 4? You can find out in 10 seconds or less by dialing the following on your keypad, then pressing “Call”: *639# You’ll receive a text message back that states your eligibility, e.g.: “As a valued customer, we can offer you an upgrade with [...]

June 7, 2010

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AT&T to Continue Selling 16GB and 32GB iPhone 3GS

AT&T will apparently continue to sell 16GB and 32GB iPhone 3GS models after the iPhone 4 debuts on June 24th. According to a press release: “AT&T said it would also offer current iPhone 3GS 16GB and 32GB models at new, lowered price points of $149 (16GB) and $199 (32GB), with a two-year term commitment plus [...]

June 7, 2010

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iPhone 4 vs. iPhone 3GS: The Hidden Upgrades

Although Apple explicated the iPhone 4′s biggest new features (A4 processor, “retina” display, gyroscope, front-facing camera, increased battery life, etc.), a few important albeit less-sexy features are also included in the model. New HSDPA spectrum support. The iPhone 4 includes quad-band rather than tri-band HSPA connectivity. This means that the new iPhone runs on an [...]

June 3, 2010

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Apple Recommends Switching to WPA2 for Faster Wi-Fi

A new Apple Knowledge base document notes that Wi-Fi data rates will not exceed 54 Mbps when using WEP or WPA. The note suggests switching to WPA2 connectivity for faster speeds. This switch may work to resolve iPad Wi-Fi speed issues, as noted in our iPad Wi-Fi troubleshooting guide. Apple’s Knowledge base document states: “To allow [...]

June 3, 2010

5 Comments

Photoshop CS5 Other CS5 Apps: Cannot Open Some Documents, Crashes

Several users have reported an issue in which Photoshop CS5 and other Adobe CS5 apps crash when opening documents created in CS4 applications, as well as other problematic documents. As described by a poster to Adobe’s support forums, Todd Clary: “Suddenly Photoshop CS5 refuses to open any document created and/or saved in Photoshop CS4. It [...]

May 27, 2010

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Another Fix for Mac OS X 10.6.3 Freezes, Stalls: Turn Off Spotlight

Users continue to experience intermittent mouse/keyboard freezes and/or system stalls after the update to Mac OS X 10.6.3. The issue is typified by the cursor freezing in place, or text input becoming suddenly interrupted then catching up a few seconds later, and is covered in our Mac OS X 10.6.3 troubleshooting guide. Previously mentioned fixes include removing [...]