Apple Toolbox

You may use your Apple ID and your phone number to use FaceTime and iMessage. iOS 6 lets you link your phone number to your Apple ID when you sign in to FaceTime or iMessage. This means that you can now use your iPhone telephone number with FaceTime and iMessage on other iOS devices (e.g.; iPod) and [...]

Several users have reported that they are unable to use iMessage because they could not activate it. This short article explains how to troubleshoot iMessage activation issues on iOS devices (iPad, iPhone and iPod touch). Please note that activation may take up to 24 hours to complete. Leave iMessage enabled for 24 hours. Do not toggle iMessage off [...]

Several users have reported that they have been receiving “Poor Connection. The video will resume automatically when the connection improves” and “Connection lost” error messages when using the FaceTime app. Users have also reported that this issue started after they updated to iOS 6. If you experience this issue, please try the following tips to [...]

Several people have reported an issue in which making or receiving a FaceTime call fails on their iPad, iPhone and iPod Touch. Notes: FaceTime is not available in every country. Make sure FaceTime is enabled: Settings > FaceTime. Ensure that camera and FaceTime are not disabled in Settings > General > Restrictions. Make sure that [...]

FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively simple and just works. However, you may still experience problems with FaceTime. This article outlines basic FaceTime troubleshooting tips.  First off all please note that FaceTime is not available [...]

Several users have reported an issue in which they are having issues with iMessage not activating. Users have reported they are getting this message “Waiting for activation…” and after a while users get this message ”Activation unsuccessful. Turn on iMessage to try again’. It has been also reported that this issue also occurs with FaceTime. [...]

FaceTime is not available in all countries. It is blocked and you will not be able to get it via iOS updates. The best solution is to buy from a country where FaceTime is supported. However, there are some disadvantages of this option. Please read this Q & A to learn more.

Several users have reported that FaceTime video calling service is not available. For instance, one user stated that: I live in India and bought a 64GB iPad 2 (WiFi + 3G) recently on my visit to Dubai. Shockingly, when I reached back and opened my device I found the FaceTime App missing…?? FaceTime isn’t available [...]

So you have an iPhone 4, you were swooned by the advertising geniuses at Apple. You saw all those commercials showing the stereotypical families talking from across the world using their fancy iPhone 4′s; you wanted that, and now you do. But, you did see the restrictions at the bottom of the screen; how FaceTime [...]

Some users have reported that they get this error when trying to activate FaceTime: “Could not sign in. Please check your network connection and try again” Fix FaceTime Activation: If you are using FaceTime behind a firewall, see this article: http://support.apple.com/kb/HT4245 Make sure that your Apple ID and password are correct.  Are you using an [...]