iPhoto ’11 (9.1): Slow Scrolling or Freezes/Hangs; Fixes

Several uses have reported slow scrolling and other performance issues in iPhoto ’11, along with an issue in which the application briefly or indefinitely stalls. Potential fixes Delete cache. Try deleting the following folder com.apple.iPhoto from: /Users/(yourusername)/Library/Caches/ Rebuilt iPhoto library. Hold down the Option and Command keys while you launch iPhoto and select all options […]

MacBook Pro EFI Firmware Update 1.9 Fixes Frequent Stall Issue

Apple has released MacBook Pro EFI Firmware Update 1.9, which addresses an issue we have covered extensively in which users experience frequent stalls/hangs, accompanied by the spinning beach ball progress indicator, under varying conditions (previously noted here). The problem appears to be hard drive-related, and occurs most frequently with the standard 320 GB 5400 RPM drive, […]

Mac OS X 10.6.4 Troubleshooting Guide

Release Notes and Download Links What to do if you have a show-stopping problem right after updating Problems and fixes Graphics Problems: Slowness, Artifacts (garbled), OpenGL issues Photoshop CS5/After Effects CS5 Freeze No Internet Access Slow Startup Wi-Fi/AirPort Problems Spotlight Crashes or Doesn’t Work Mail.app Missing Subjects

iPhone 4: Camera App Crashes

Some users have reported that the iPhone 4’s camera app crashes or freezes, either right after it is opened or when the user attempts to take a picture 4 Rs This problem may be resolved by following the first three of the 4 Rs, as described in our iPhone 4 troubleshooting guide. This list of escalating […]

Another Fix for Mac OS X 10.6.3 Freezes, Stalls: Turn Off Spotlight

Users continue to experience intermittent mouse/keyboard freezes and/or system stalls after the update to Mac OS X 10.6.3. The issue is typified by the cursor freezing in place, or  text input becoming suddenly interrupted then catching up a few seconds later, and is covered in our Mac OS X 10.6.3 troubleshooting guide. Previously mentioned fixes include removing […]

Continued MacBook Pro (Mid-2010) Beach Balls/Freezes; Apple Replacing, Testing Units

Users of mid-2010 MacBook Pros continue to experience frequent stalls/hangs, accompanied by the spinning beach ball progress indicator, under varying conditions (previously noted here). The problem appears to be hard drive-related, and occurs most frequently with the standard 320 GB 5400 RPM drive, but is also occurring with the 5400 500GB and 7200 500GB drives. […]

Mac OS X 10.6.4 Release Notes Directly Addresses Mouse/Keyboard Freezing, Adobe CS3 Launch Issues

Earlier this week, we noted that the forthcoming Mac OS X 10.6.4 includes new IOUSB files that resolve the freezes/stalls under most circumstances. We expect this update to be released later this month. Now Apple has apparently addressed the keyboard and mouse freeze/stall issues directly in Mac OS X 10.6.4 pre-release notes. The release notes […]

Mac OS X 10.6.4 to Fix Rampant USB Keyboard/Mouse Issues

Users continue to experience intermittent mouse/keyboard freezes and/or system stalls after the update to Mac OS X 10.6.3. The issue is typified by the cursor freezing in place, or  text input becoming suddenly interrupted then catching up a few seconds later, and is covered in our Mac OS X 10.6.3 troubleshooting guide. Factors that can exacerbate […]

iPad Freezes When Playing Video; Apple Replacing Units

Several users have reported an issue in which the iPad freezes completely during video playback, often requiring the device to be force-restarted by holding down the home and sleep/wake buttons simultaneously for several seconds. The issue occurs most often when playing back H.264 video, either via YouTube, sites such as CNN and Vimeo, or video-enabled […]