Apple Toolbox

As previously noted, several users have reported an issue in which the  iPad, iPhone and iPod touch become indefinitely stuck on the backup phase of syncing. Other users report that the backup process is inordinately slow, taking up to 3 hours in some cases. We previously noted a number of fixes for this problem, including [...]

Anecdotal evidence suggests that the third beta of iOS 4.1, which was recently released to developers but is not yet publicly available, significantly enhances the performance of the iPhone 3G, which was slowed significantly for many users after the initial update to iOS 4.0. Several developers who have updated to iOS 4.1 beta 3 report [...]

Several iPhone 3G users have experienced a significant slowdown, including slow app launching, delayed reactions to taps, and generally poor interface responsiveness, after the iOS 4.0.x update. We previously noted a few fixes for this issue (performing a hard reset, restoring but not from backup and closing extraneous Safari windows) with which users have experienced some [...]

Some users have reported a loss of visual voicemail after the update to iOS 4.0.x. In these cases, either no new visual voicemail messages appear, or tapping the voicemail icon in the Phone app results in simply dialing the user’s own number (to manually access traditional voicemail). Fixes Call voicemail (try this first). In some [...]

UPDATE: iOS 4.0.1 Resolves iPhone 4 Proximity Sensor Issue for Many Users Error 9 and Other Problems Updating iPhones to iOS 4.0.1 iOS 4.0.1 Fixes Microsoft Exchange Issues —– Apple has released iOS 4.0.1 for the iPhone 3G, iPhone 3GS and iPhone 4, and iOS 3.2.1 for the iPad. Release notes for iOS 4.0.1 state [...]

Problems (and fixes): Shortened Battery Life Mail Stalls on “Checking for Mail”; Cannot Receive or Send Mail iPhone 3G Slowness Error 29 When Updating No 3G, EDGE or MMS Service iPod App on iPhone Crashes iPhone Reboots/Resets During Phone Calls No Wi-Fi Update Stuck on Backup or Extremely Slow Sync Errors

General Guidance: The 4 Rs Determining Upgrade Eligibility Problems and Fixes: Signal Drops or Degrades When Held a Certain Way (“Death Grip”) Accidentally Hangs Up or Mutes During Calls When Held to Ear (Proximity Sensor Issue) Slow Downloads Over 3G Connection “No SIM Card Installed” Error FaceTime Doesn’t Work; No Option in Settings: Fix

A number of users have reported an issue in which the Mail app hangs indefinitely when checking for new messages after the update to iOS 4.0. In these cases, the “checking for mail” and the spinning progress indicator display persistently, never advancing to actually receiving mail, or the check for mail button produces no action. [...]

Some users have reported an issue in which iTunes displays the error message “The iPhone “name of iPhone” could not be restored. An unknown error occurred (29)” when attempting to update to iOS 4.0, or perform a restore on an iOS 4.0 device. This issue appears to affect primarily users who have replaced their batteries [...]

On June 21, we noted that a number of iPhone users have reported loss of cellular data access (3G or EDGE) and MMS capabilities after the update to iOS 4.0. We offered a number of fixes, including reapplication of carrier APN settings, which was successful for most readers. Apple has now published two knowledge base [...]