Apple Toolbox

iOS devices, including iPhone, iPad and iPod touch may exhibit an issue in which the Mail app displays the message “Cannot Get Mail – The Connection to the Server Failed” when attempting to retrieve new messages, especially from Microsoft Exchange servers. Fixes Move all items from inbox to a different folder. The most commonly successful [...]

Several users have reported an issue in the Mail app on iOS devices (iPhone, iPad, iPod touch) displays mysterious messages with no subject and no sender. These items usually display the following: (No Sender) (No Subject) This message has no content Fixes Disable then re-enable Mail. Go to Settings > Mail, Contacts, Calendars and tap [...]

If you’re experiencing an issue in which you see a black background in Mail messages, rendering text unreadable, download and install Safari 5.0.1. The update fixes the issue, according to a new Knowledge Base document from Apple, which states: “After installing Safari 5 (with Mac OS X v10.5.8, Mac OS X v10.6.2, or v10.6.3), or after installing Mac [...]

Release Notes and Download Links What to do if you have a show-stopping problem right after updating Problems and fixes Graphics Problems: Slowness, Artifacts (garbled), OpenGL issues Photoshop CS5/After Effects CS5 Freeze No Internet Access Slow Startup Wi-Fi/AirPort Problems Spotlight Crashes or Doesn’t Work Mail.app Missing Subjects

It appears that one of the unnamed “bug fixes” included in iOS 4.0.1 is the elimination of some Microsoft Exchange issues, particularly an issue in which Mail stalls on “Checking for Mail,” or cannot receive or send mail. Apple’s Knowledge Base article on the subject now states: “Immediately after updating to iOS 4.0, some users [...]

A number of users have reported an issue in which the Mail app hangs indefinitely when checking for new messages after the update to iOS 4.0. In these cases, the “checking for mail” and the spinning progress indicator display persistently, never advancing to actually receiving mail, or the check for mail button produces no action. [...]

In some cases, iOS Mail (used by the iPhone, iPad and iPod touch) may unexpectedly quit. In many cases, this issue is caused by problematic mail messages stored on IMAP servers. Fix In most cases, deleting the problematic messages will resolve the issue. Follow this process: Open your email account(s) in a desktop computer mail [...]

A number of users have reported an issue in which subjects are missing from messages in Mail.app after the update to Mac OS X 10.6.4. Fix This problem can generally be fixed via the following process: Launch Terminal.app (go to Spotlight in the upper-right corner of the screen and type “Terminal”) At the command prompt, [...]

Several iPad users have noted an issue in which opening Pages or Numbers document from within Mail (as an attachment) results in a situation in which the document cannot be exited, and the user cannot return to the home screen. The only option for getting back to the home screen, in these cases, is to [...]