Apple Toolbox

Although the vast majority of users report that iOS 4.1 completely solves a frustrating proximity sensor issue in which the iPhone 4 unexpectedly mutes a call, hangs up or engages FaceTime when the device is held up to the ear, some users are still experiencing the problem after the update. A sampling of reports from [...]

Apple had released the long-awaited iOS 4.1 for various iPhone and iPod touch models. Release notes are as follows: • Game Center – Send and receive friend requests – Invite friends to multi-player games over the Internet – Play multi-player games by auto-matching with other players – View Leaderboards and Achievements – Discover new games [...]

Apple today announced that iOS 4.1, due next week, will fix a number of significant issues that have affected users of iOS 4. These include: Bluetooth: an issue in which Bluetooth devices that worked well with previous iPhone models delivered muffled or muddy sound when paired with the iPhone 4. Users experiencing this issue report [...]

Users continue to experience an issue in which the iPhone 4 unexpectedly mutes a call, hangs up or engages FaceTime when the device is held up to the ear. This problem occurs due to apparent under-sensitivity of the iPhone 4′s proximity sensor, which turns off the screen (and touch capabilities) when the phone is held to the [...]

UPDATE: It appears that users who have reported resolution to this issue with the iOS 4.0.1 update may be experiencing improvement simply due to the restore and reset processes that occur during any iOS update, as Apple has now said that a permanent fix for the proximity sensor issue is coming in iOS 4.1 — [...]

Way back in 2006, Apple posted a troubleshooting assistant for iPods dubbed “the 5 Rs”: Reset, Retry, Restart, Reinstall, Restore. The procedure used an escalating series of steps that solved a majority of issues that afflict the device. Based on reader reports of iPhone 4 troubleshooting issues, we’ve compiled a shorter “4 Rs” list of escalating fixes that can solve a [...]

A number of users have experienced an issue in which the iPhone 4 unexpectedly mutes a call, hangs up or engages FaceTime when the device is held up to the ear. This problem occurs due to apparent under-sensitivity of the iPhone 4′s proximity sensor, which turns off the screen (and touch capabilities) when the phone is held [...]