iPhoto ’11 (9.1): Slow Scrolling or Freezes/Hangs; Fixes

Several uses have reported slow scrolling and other performance issues in iPhoto ’11, along with an issue in which the application briefly or indefinitely stalls. Potential fixes Delete cache. Try deleting the following folder com.apple.iPhoto from: /Users/(yourusername)/Library/Caches/ Rebuilt iPhoto library. Hold down the Option and Command keys while you launch iPhoto and select all options […]

iMovie ’11: Stuck on “Updating Aperture Videos Event”; Fix

Some users have reported an issue in which iMovie ’11 displays the message “Updating Aperture Videos Event (Scanning for new videos in your Aperture library…)” indefinitely upon first launch. This problem appears to occur only in the presence of some Aperture libraries. Fix Locate your Aperture library, which is normally located in the ~/Pictures folder […]

iPhoto ’11 Gets Stuck on Updating Library; Spinning Wheel; Fix

Some users have reported an issue in which iPhoto ’11 gets stuck on the library upgrade process that occurs directly after installing the program (as part of the iLife suite). Users experiencing this problem may receive a gray screen and a spinning progress indicator indefinitely. Fixes Select library. Hold down the option key while you […]

iPhone Exchange Sync Under iOS 4.1: Slow, Stalled or Fails

Several users have reported an issue in which iPhones do not transfer all Exchange contacts, stall during the sync, or fail to sync altogether, after the update iOS 4.1. In other cases, calendar syncing may exhibit similar problematic behavior. Fixes Limit event syncing. In some cases these issues can be resolved by simply reducing the […]

Fix Safari Slow, Stalled Page Loads by Disabling DNS Prefetching

As we’ve previously reported, a variety of factors can cause Safari for Mac OS X to slowly load pages, open new tabs and windows, and perform other operations. Apple has now posted a knowledge base article titled “Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found,” which lists two potential […]

MacBook Pro EFI Firmware Update 1.9 Fixes Frequent Stall Issue

Apple has released MacBook Pro EFI Firmware Update 1.9, which addresses an issue we have covered extensively in which users experience frequent stalls/hangs, accompanied by the spinning beach ball progress indicator, under varying conditions (previously noted here). The problem appears to be hard drive-related, and occurs most frequently with the standard 320 GB 5400 RPM drive, […]

iOS 4.0.2 Update Fails with Error 9 or Gets Stuck on Backup; Fixes

A number of users attempting to update to iOS 4.0.2 have reported problems updating, including “Error 9″ and another issue in which the update stalls partway through. Fixes Restore instead of update. Backup your iPhone, then perform a restore process instead of using the check for update function. This may allow the iPhone  to successfully […]

Safari 5.0 Hangs While Loading Pages: Fix

Several users have reported an issue in which Safari 5.0 stalls in the middle of loading some web pages. We previously noted that some instances of this issue–and Safari 5.0 slowness in general–may be caused by the presence of third-party add-ons that are incompatible with Safari 5.0. It now appears that other cases are caused […]

Safari 5.0: Pages Will Not Load; Fix

Some users have reported that page fail to load in Safari 5.0. In these cases, the progress bar never completes, and Safari indefinitely displays the message “Contacting www.nameofsite.com” in the status bar. Fix This problem can be caused by the presence of third-party add-ons that are incompatible with Safari 5.0. One such add-on that has […]

Another Fix for Mac OS X 10.6.3 Freezes, Stalls: Turn Off Spotlight

Users continue to experience intermittent mouse/keyboard freezes and/or system stalls after the update to Mac OS X 10.6.3. The issue is typified by the cursor freezing in place, or  text input becoming suddenly interrupted then catching up a few seconds later, and is covered in our Mac OS X 10.6.3 troubleshooting guide. Previously mentioned fixes include removing […]