Some users have reported an issue where they can’t import CDs. It appears that they can no longer import either MP3 or AAC files from audio CDs after their update to the latest version of iTunes.
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When this can’t import CDs problem occurs, the following behaviors may take place
- The macOS or Mac OS X Finder recognizes the CD and mounts it, but iTunes rapidly switches between the CD and the music library–what some have called a “strobe-light” or flashing effect
- iTunes recognizes the CD. When you attempt to import it, it displays the message “disc cannot be found”
- The CD does not mount at all. And iTunes does not recognize it. But when you quit iTunes, the CD mounts.
- You see the error “the required folder cannot be found”
Fixes for When iTunes Can’t Import CDs
- Turn off track name downloading. Navigate to the iTunes menu, then Preferences. Click “General” at the top of the window then deselect “Automatically retrieve CD track names from the Internet.” Close preferences and quit iTunes.
- Change the order of start up. If you open iTunes first then put in the CD, try the opposite. Put your CD in before opening iTunes. Or vice-versa.
- Start iTunes again and re-enable this option; you may now be able to import CDs. If not, turn the option back off.
- If you have more than one CD or DVD drive, try using iTunes with each drive.
- Hold down spacebar while launching iTunes. Oddly, it appears that holding down the spacebar while iTunes is launching may allow import of CDs. Strange but many folks say this works the best!
- Restart or Force Restart. Restarting your computer or your iDevice often fixes this issue. To force restart an iDevice, press both the Power and the Home (or Volume Down) buttons until you see the Apple logo. Then release. Wait until your device fully starts up before opening iTunes.
- For Windows, check permissions on your iTunes library folder: by default, C:\Users\username\Music\iTunes.
- Downgrade iTunes. If all else fails, you can downgrade to an earlier version of iTunes
- Connect Directly to Computer. Similar problems occur when you use a USB hub or other peripheral hub to connect your computer to an external the CD drive. Always plug your CD drive into your Desktop or Laptop directly when importing CDs into iTunes.
- Choose Help > Run CD Diagnostics and choose DVD/CD Diagnostics to see if iTunes can find any problems with your CD drive.
- For Windows Users & iTunes. Change the drive letter on the optical drive. Once the letter is changed from A: to virtually anything else, such as Z:, X:, etc., then iTunes will recognize the disc and work as usual.
- If error correction is turned on, it takes longer to import CDs. Choose Edit > Preferences (Windows) or iTunes > Preferences > General and select Import Settings. If the “Use error correction when reading Audio CDs” checkbox is not selected, select it. If it’s already selected, deselect it. Insert the CD and import the songs again.
- Make sure your CD isn’t dirty or scratched. If it’s taking a long time to import a song (more than 10 minutes) from an audio CD, clean it and try importing again.