With such a huge number of products on sale, it’s no wonder some of them have issues. This post details how you can Report a Problem to Apple to get the iTunes or App Store support you need.
There are over 2 million apps available on Apple’s App Store and over 35 million songs, TV shows, and films on the iTunes Store. With such a staggering number of products, it’s only reasonable to expect some of them to have problems. But what are you supposed to do if your newest app has a bug? Or what if the film you just purchased isn’t working properly?
Apple’s Report a Problem service is available for just that.
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Report a Problem
Reporting a problem to Apple informs them about any issues you’re having with App Store or iTunes purchases made in the last 90 days.
Apple offers the following problem topics to choose from:
- Unauthorized purchases: products that you were billed for but didn’t buy yourself
- Missing purchases: products you bought but cannot download or find in your library
- Unusable purchases: products that fail to download, install, open, or work
- Misrepresented purchases: products that don’t live up to their descriptions
Once you’ve reported a problem, Apple will get back to you with the support you need. That might mean technical and troubleshooting assistance to smooth out software errors. Or in other circumstances, it could mean iTunes and App Store refunds for unauthorized or accidental purchases.
How to Report a Problem to Apple
There are three ways to report a problem to Apple: from the invoice, from the website, or from iTunes. We’ll explain each of these three options below, starting with the invoice.
Report a Problem from the Invoice
After every iTunes or App Store purchase you’ll get an invoice sent to your Apple ID email address. This invoice usually arrives a couple of days later and includes details about your purchase. It also features a link to Write a Review or to Report a Problem with your purchase.
This link is the quickest route to report a problem; unless you never received or cannot find the invoice.
The Report a Problem link takes you Apple’s website. From here, you can select a category and describe the issue to Apple before hitting Submit.
Report a Problem from the Website
Visit reportaproblem.apple.com to report a problem on any of your recent purchases.
After signing in to the relevant Apple ID, this website will list every iTunes or App Store purchase made on that account in the last 90 days. Clicking the Report a Problem button next to each item allows you to describe that issue to Apple. You’ll also need to choose a relevant category before submitting the problem.
Report a Problem from iTunes
Use iTunes on a Mac or PC to view all your purchases and report a problem to Apple.
From the iTunes menu-bar click Account and then View My Account. Enter your Apple ID password you’ll see a range of information about your account. Under the Purchase History heading, click See All to view purchases made from your Apple ID.
By default, iTunes only shows purchases made from the last 90 days. Next to each of them is the option for More. Clicking this uncovers the purchase date, device, seller, and presents a link to Report a Problem.
Just like the invoice, clicking Report a Problem loads the relevant page on Apple’s website, allowing you to choose a category and describe the problem there.
What to Do if Your Purchase is Older than 90 Days
Apple’s support lasts a generous 90 days, but many of us have iTunes and App Store purchases going back further than that. Unfortunately, there’s no guarantee of support with these older purchases. But there are still a few things you can try.
Contact the App Developer Directly
A good App Developer will want to know about problems with their apps. While some developers may no longer be active, you might still be able to reach out to them for help. Developers could offer you a quick solution or may promise a bug fix in the next update.
On their website, Apple explains how to get App Support from developers using any Apple device.
Contact Apple Support Directly
If you can’t reach the App Developer or if Apple is the App Developer, you may want to contact Apple Support directly. They may not be able to offer specific assistance for third-party apps. However, they should still be able to provide you with basic troubleshooting steps that might fix any errors.
Here’s a guide we prepared earlier that explains exactly how to get in touch with Apple support.
Seeking customer service can be frustrating and tiresome at the best of times. Next time you need to Report a Problem to Apple, we hope this guide makes it a lot more pain-free.