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Why Is My App Store Not Working, Loading, or Shows A Blank Screen?

By 193 comments Last updated February 27, 2019

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iDevice errors always seem to happen at the most inconvenient of times! Over the weekend, I was enjoying a relaxing Sunday at home trolling the iTunes Store on my iPad looking up some good movies to watch later. As I was making a list of what I want to see or even possibly purchase, all of a sudden all I see is a white blank screen.  What the heck?

Quick Tips 

Follow These Quick Tips When Your App Store’s Not Loading, Not Working, or Stuck on a Blank White Screen

  • Check Apple’s System Status Site for any ongoing issues with Apple Servers
  • Force restart the App Store App
  • Restart or force restart your iPhone, iPad, or iPod
  • Sign out and back into the iTunes & App Store via Settings or the App Store App
  • Refresh the App Store and clear its cache
  • Change your device’s date and time settings
  • Switch to Cellular Data or try a different WiFi network
  • Reset your network’s settings
  • Use a different DNS provider such as Google’s Public DNS

Related Articles

I quickly learned that I am not alone.

Several readers report this exact same error of the App Store (and sometimes the iTunes Store) not working on their iPhones, iPads, or iPods.

When they tap one of the tab at the bottom, all they see is a blank page!Apps gone disappeared

Nothing loads when they want to use the App Store on an iPad or iPhone.  No matter what you do your App Store shows a blank white screen–and it’s very frustrating!

Several people also report that this problem started after they updated to the latest version of iOS.

But for others, the App Store was working fine until, without warning or apparent cause, the App Store or iTunes Store just goes blank.  Some report they receive the error message “cannot connect to the app store.” Ugh…

Related Posts

Check Apple System Status Page

It’s not you; it’s Apple! Like any technology, Apple system goes down time to time, whether for maintenance or unexpectedly. It happens. It’s part of life.

So before you unnecessarily perform a bunch of troubleshooting steps, check Apple’s System Status page. Make sure there aren’t any problems with the App Store.

Problems are denoted in yellow and list any issues. To learn more, tap on the problem for an update window of the latest information.

Before You Do Anything, Try This–Restart!

Restart An Individual App

Double-tap your Home button or swipe up the Home Gesture Bar, find the App Store, and swipe up towards the top of the screen to close the app. Now, open the app the same way as always. Can't Delete Safari History on iPhone, Fix

When you double-tap the Home button or swipe up the Gesture Bar and then swipe up on an app preview, the app closes and goes into a Not Running state. 

So when you open it, you refresh entirely that app!

Check and see if your App Store is now working. If not, perform a full iDevice restart.

For older iOS

Close the App Store entirely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Close apps

Then relaunch the App Store.

How to restart

  1. On an iPad with no Home Button and iPhones X or later: press and hold the Side/Top/Power button and either volume button until the slider appears how to restart an iPad with no home button
  2. On an iPad or iPhone with a Home Button and iPod Touch: press and hold the Side/Top/Power button until the slider appears how to turn on iPad
  3. Drag the slider to turn the device off and after the device turns off, press and hold that Side/Top/Power button again until you see the Apple Logo
  4. With iOS 11 and above, restart using Settings > General > Shut Down iOS 11 Setting to Shut Down iPhone

If restarting didn’t work, try a forced reboot on your iPhone, iPad, or iPod touch. Perform this only if your iDevice and the iTunes or App Store is still not responding.

How to force restart Forced Restart Not Working on iPhone 8 or iPhone X?

  • On an iPhone X Series, newer iPad model, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo Forced Restart Not Working on iPhone 8 or iPhone X?
  • On an iPhone 6s and earlier, older iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo iPad Sound Not Working? How to Fix It

What To Do When The App Store’s Not Working and Showing a Blank Page

Sign Out and then back INTO Your App Store’s Apple ID

  1. Go to Settings> iTunes & App Store> Tap your Apple ID and select Sign Out App Store Displays No Purchases for Previous Purchases
  2. Wait 10-20 seconds and sign back into your account with your Apple ID App Store and iTunes Store Apple ID sign in page
  3. Alternatively, Open Settings > iTunes & App Store
    1. Tap on Apple ID and sign out
    2. Now try and open your App Store
    3. Wait a bit for content to load–be patient
    4. Once content loads, tap the profile icon and sign in with your Apple ID tap the app store profile icon to sign into apple id
    5. For older iOS, go to the Purchases section and Sign In

Force Refresh the App Store and Clear Its Cache

  • Repeatedly tap the App Store Updates button or any of the tab icons at the bottom. All you have to do is look at the bottom menu, pick a tab, and then tap on it ten times or even more. This eventually deletes the cache from your App Store.iPad App Store Bottom Menu Options Readers report this works, but sometimes you need to tap it upwards of 25 times or even more!
  • Select the Updates tab and swipe down from the middle of the screen until you see the spinning connections wheel  refresh the app store via the updates tab on iOS iPhone

Update Date and Time Settings

  • Tap Settings > General > Date and Time > Set Automatically > Off. Wait 10-20 second and turn it back ON iPhone Keeps Resetting Itself
  • If that doesn’t work, turn Set Automatically OFF and then manually set the date one year ahead
  • Then try to access the App Store

If you see the message “cannot connect”

  • Go back and update the Date & Time to the actual settings by entering it manually or toggling Set Automatically ON
  • Then reopen the App Store

Switch Your Internet Connection

  • If using WiFi, toggle it off and try Cellular or vice-versa (use WiFi and turn off Cellular)
  • Use a different WiFi network or try a WiFi network somewhere else, like your neighbors or a nearby coffee shop
  • Go to Settings > Mobile or Cellular > and turn Mobile/Cellular Data OFF turn off cellular data on iPhone and iPad
    • Wait 10-20 seconds and then switch it back ON
    • Now scroll down to Use Mobile/Cellular Data For and toggle App Store ON if it’s offiPhone App Crashes After iOS Update, How-To Fix
    • If App Store is already toggled ON, toggle it OFF and wait 10-20 seconds and toggle the App Store back ON
  • See if your App Store is now working normally, i.e., the blank screen has disappeared

Have a Monthly Data Limit?

If your cellular plan includes a maximum limit and you are close or exceeded that limit, you may have just identified the problem.

Try adding more data onto your plan and see if that makes a difference.

Reset Your Network

  • Try Resetting.  Go to Settings > General> Reset> Reset All Settings.  This does not delete any of your data. Can't Delete Safari History on iPhone, Fix

Use a Different DNS

  • Try changing your DNS settings to Google’s open DNS
  • Go to  Settings > WiFi > and tap your current WiFi network iPhone Can't Connect to Unsecured Network? How-To Fix
  • Select the DNS field and enter these DNS servers; 8.8.8.8 and 8.8.4.4 (Google’s Public DNS) Make Safari faster, more secure with OpenDNS & Google Public DNS

For more DNS options, see this article.

Change the Device’s Language

  • Tap Settings > General > Language & Region > iPhone Language iOS General Setting for Language & Region on iPhone
  • Tap Other Languages
  • Pick any language other than your current. If possible, try and choose any other second language you already know or are familiar with
  • Once the new language downloads, check if the App Store or iTunes Store works
  • If everything’s good to go, return to Settings > General > Language & Region and change the language back to your original
  • Then delete that second language, if desired

Yup, this is definitely a weird one–but it seems to work.  Just remember that when you modify the language, first check the App Store, and only then change the language back to what it was originally.

Ask Friends To Help

A reader let us know that this one worked for him–strange but true.

Just ask a friend, co-worker, family member, or pretty much anyone you know to send you a link via SMS to any app in the App Store.  share an app from the app store with friends and family

For whatever reason, the app store reappears normally!

No Time? Check Out Our Step-by-Step Video

Wrap Up

There are a lot of reasons why the App Store stops working. Hopefully, one of the tips listed above in the article or video helped you out.

If something else worked for you, let us know! We love paying it forward and adding it into our Reader Tips section.

Reader Tips

  1. I had the same problem on my Mac Pro. Repeatedly clicking the “updates” tab fixed the problem
  2. Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out.” Wait one minute and sign back in by reentering your Apple ID and password
  3. Turned off the phone and wait for a minute and turn back on. Then, log out of your Apple ID from Settings > Apple ID Account Management > Sign Out. Then sign back in. If you get an error message, wait a few minutes and try logging in again. You might need to try logging in a few times. Once logged in, close the App Store App if open and then open it again and see if your issue resolves and you can see the Search Bar, all the categories, etc.
  4. Just turn off both of your internet connections–WiFi and Cellular Data. The try to load the App Store. You get the error that your internet connection is lost and then close App Store app. Reconnect the internet by turning both WiFi and Cellular Data ON. Then load the App Store again. Worked for me!
  5. Toggle ON Airplane Mode, then try to open the app store. You get an error message but ignore it! Just shut down your App Store app and then open it again straight away. Then turn off airplane mode and within 30 seconds the App Store re-populated.
  6. Tap on any one of the toolbar buttons (Featured, Search, Updates, etc.) on the bottom of the screen rapidly ten times. It sounds counter-intuitive, but it refreshes the App Store and should solve your problem.

Related Posts:

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Show 193 Comments

  4. Katie says

    February 7, 2018 at 9:03 AM

    Awesome! I even took my ipad minis to the Apple store which didn’t work! I did EVERYTHING you suggested and the only one that worked was changing the language!!! How weird! So glad I can finally get into the App store! Thank you thank you!!

    Reply

  6. Suneeta Meena says

    December 6, 2017 at 5:37 PM

    Thanks a lot!!!

    Mobile Data was Off for: App Store!

    Thanks a ton!

    Had turned it off yesterday!

    Silly mistake!

    Thanks!

    Reply

  11. Shubhmoy Mishra says

    June 27, 2017 at 2:42 AM

    Awesome! Many days my App Store was not working BUT NOW it is working with these tips! I just tell others to use this site. Thanks.

    Reply

  15. Akshay arya says

    August 20, 2016 at 10:07 AM

    In starting iPhone App Store installed app free but now it’s showing “make purchases ” on any type of app
    What should i do?

    Reply

  16. dinesh says

    August 9, 2016 at 10:50 PM

    Nothing mentioned above worked.

    I just changed setting for App Store under Mobile data . It was switched off, I switched it on and App store blank screen has disappeared

    Reply

  17. Shanti says

    July 26, 2016 at 6:17 PM

    Changing language works form me, after tried all the scenario above only change language make it works properly, thanks

    Reply

  18. Peter Hackney says

    July 25, 2016 at 2:47 AM

    I got it to work by adding ,8.8.8.8 to my DNS setting, not deleting original.
    After proving it worked, I removed this change to leave at original.
    Tested again, it still works.
    Let’s see for how long!

    Reply

  21. William says

    July 8, 2016 at 4:59 PM

    Turned my iPhone 5S off but that didn’t work. Be careful changing languages. I changed mine to French, thinking I’d remember my college French. Wrong, I did not remember. Wish I would have just immediately switched back to English. Anyway lucked out and everything back and working. Wonder how much Apple lost by locking us all out? Such simple fixes for most of us.

    Reply

  22. Clarabelle says

    June 19, 2016 at 6:43 PM

    OH MY GOODNESS, thank you. This helped tremendously. I changed the DNS for my wifi to 8.8.8.8, and my App Store magically started doing its thing again! Very pleased!

    Reply

  23. Lyle says

    June 15, 2016 at 10:39 PM

    go into languages, make sure you only have English there, get rid of any others. It should come back. Worked for me.

    Reply

  25. Bec says

    April 14, 2016 at 3:06 PM

    Double clicking the home button, swiping away the AppStore page then going back into it worked perfectly. Thanks.

    Reply

  27. CARLOS says

    April 13, 2016 at 2:54 PM

    I reset the setting over all and made sure that the data was on for the app store.
    but none of the above worked.

    Reply

  28. Beltran says

    April 12, 2016 at 6:37 PM

    To fix that problem the only thing you have to do is…settings> iTunes & appstore> tap your apple id to desconnect it and just log back in into your itunes account.

    Reply

  30. Simon says

    April 5, 2016 at 9:08 AM

    You guys are geniuses.My App Store was off for 2 months after I upgraded to iOS 9 but some minutes ago it started working .Thanks a lot for the procedures.

    Reply

  31. Cordelia says

    March 30, 2016 at 3:05 PM

    FYI I had this issue on my Macbook Air 2012 with OSX El Capitan 10.11.3, NOT an iphone or ipad and restarting the system solved it.

    Reply

  32. Bharat says

    March 30, 2016 at 7:35 AM

    Hello SK, Thx for advice. After pressing home button twice and closing the App Store and later putting off the power and then on, the AppStore has started working properly. Thank you SK.

    Reply

  36. dan says

    February 21, 2016 at 4:22 PM

    I tried the stuff at the beginning of the thread and realized that it was an iOS 6 issue. Jumped to the bottom of the thread and this fixed it. Thanks

    Reply

  37. Tanya says

    February 21, 2016 at 12:44 PM

    I have iPhone 6plus. App Store went blank without any reason. Based on the previous suggestions I changed language to English (us) which worked

    Reply

  38. cumhur says

    February 9, 2016 at 7:57 AM

    here is the solution.

    turn off wifi
    turn off 3G/4G
    Multitask > Close appstore.
    open app store again when you dont have the connection.
    click ok. to error.
    close app store from multitask
    turn on 3G 4G and open appstore

    Reply

  39. Mohammed Sabah says

    January 30, 2016 at 6:34 AM

    Thank you very much, my problem of blank screen started after upgrading to iso 9, and resolved by complete closing AppStore and restart again.

    Reply

  45. Jonathan says

    January 10, 2016 at 6:39 AM

    i’ve had the same problem, tried every possible solution. Because so many option we’re given which had to do with general settings i thought it had to do with some setting that probably wasn’t correct.

    So -> go to the settings theme -> scoll down – Choose for -> Reset All Settings

    Voila ->No Blank Fields anymore
    Drawback -> you have to set some custom setting you liked

    Good luck!

    Reply

  47. Naomi says

    January 3, 2016 at 8:56 AM

    The steps didn’t work for me ..but I saw on one of the comments from Anne which I tried and it worked immediately .. Settings>general>reset>reset network settings

    Reply

  54. J says

    November 17, 2015 at 11:32 AM

    i had the same problem, but have now fixed it! it does require some patience…
    change language from english (uk) to plain english. it will say ‘setting language’. it may seem like it crashes as this takes about a minute and a half to work on my iPhone. Just let it load and it should take you back to the General settings. Come out of that and back to the main screen. Give it a few seconds, then go back in. Now change the settings back. Once you are brought back to the General settings, then head over to the App Store. Now when you sign in it may still be blank. I left my phone for 2minutes, then suddenly it all appeared!! I hope this helps! J

    Reply

  60. Jake says

    September 13, 2015 at 8:30 AM

    Tried everything listed above and then some. Still a blank white screen. How frustrating. I’ve been on Apple from Android a little over a week….some experience this has been.

    Reply

  61. Jennifer says

    September 11, 2015 at 1:58 PM

    So glad I found this! My husband swore I broke my phone! This started happening a couple of weeks ago on my new iPhone 6 which was frustrating as I needed to download an app to keep in touch with my son’s teacher. I finally was able to get on a computer to search it out and found this site. I tried the date switch first which didn’t work. Then when setting it back to automatic I realized it had me in the wrong time zone! So I changed that and now it works. So odd!

    Reply

  62. bahiah says

    August 29, 2015 at 6:39 PM

    how much i love you !! … thanks admin.. its worked ..

    “f still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.”

    Reply

  63. Justgivener says

    August 20, 2015 at 2:56 PM

    Spent a lot of money on my iMac and would like to purchase some apps. But I can’t as the app screen goes blank. It’s frustrating to contemplate some of the apparent solutions presented here. Time to go back to Windows I guess.

    Reply

  70. Rima Bonario says

    July 22, 2015 at 9:05 AM

    This just worked for me…

    I went to settings>general>restrictions (entered pin code) then turned off installing apps.
    (you may not have your restrictions enabled – so that would be another possible step first)
    I then exited settings and saw that the App store icon was gone.
    Then returned to settings>general>restrictions (entered in code) then turned on installing apps.
    I then exited settings, tapped the restored App Store icon and it was working again.

    To be sure I got off my home wifi first but I doubt this had an impact.
    I also updated my credit card info (had an expired credit card). I wonder if that affected it.

    Reply

  71. Zulqar Nain says

    July 20, 2015 at 2:26 AM

    thanks budd, changing the DNS to 8.8.8.8 worked for me. app store was like “cannot connect to istore” before.

    Reply

  73. User says

    July 4, 2015 at 7:38 PM

    Hello Everyone,

    I was in the same boat as people here who said NOTHING worked for them. I was getting really frustrated. I finally tried the the suggestions of changing date, language, etc. I am not sure but after about the fourth or fifth time, it worked. keep in mind, I did restart my device after each change of couple of changes.

    Initially, I tried each suggestion step by step, but it didn’t work. I guess it takes a couple of tries…

    Hope this helps… and this is absolutely unacceptable, as someone mentioned, this is not a toy, these devices cost hundreds of dollars… Apple needs to do something about this…

    Reply

  76. Grrrr says

    April 8, 2015 at 6:38 AM

    I’ve tried all the tips and it still doesn’t work! It’s really frustrating. Hope yall can fix it or is there any other tips?

    Reply

    • Sam Ali says

      July 20, 2015 at 1:52 AM

      Try going into WiFi, and then change your DNS to 8.8.8.8 which is the google DNS. Worked for me. Once you’ve changed it, close the app store app by double tapping your home button and then reopen it. Worked for me when all other ways/options failed.

      Reply

  77. Gregg says

    April 4, 2015 at 8:34 AM

    None of the solutions worked for me until I reset all settings. Settings-General-Reset-Reset All Settings

    Reply

  81. HatsuneMIku says

    February 4, 2015 at 5:47 PM

    Ugh I was really hoping to download an app which I need for a project I’m doing.. .None worked. Last time I called Apple they didn’t help for my broken on button… Now I have to use assistive touch and my computer to turn it on…
    Apple Store is completely white on every section. It’s been occuring for at least a week.

    This really sucks. I guess if I have to buy another device, it’ll have to be a brand like Asus. I’m not going through Apple again.

    Owns Apple iPod 4th generation.

    Reply

  82. Ben Koopmann says

    January 23, 2015 at 7:14 PM

    I got it to work. Do everything that they said to do at the same time. Change these things in this order. Change the wifi DNS, change the date one year ahead, log out. turn the iPad off and back on. change the year to the correct day and login again. Hope it works.

    Reply

  90. click says

    April 4, 2014 at 4:20 PM

    To do this you join an affiliate program for free and then
    perform a specific action for the merchant you are representing.

    It is also a good idea to add an alt tag which provides text instead of the banner, if for some reason the banner
    cannot be displayed. They study the concept on which the poster is based, very extensively.

    Reply

  94. James says

    September 5, 2013 at 1:27 PM

    Sorted! Change date by one year, force App Store to close (home button, minus), try to open App Store again…if that doesn’t work, reset date, and close App Store again, then re-open. Tried everything else and this worked for me!

    Reply

  95. Abhi says

    August 20, 2013 at 11:21 AM

    This is really helpful.
    I just followed 1st part,restarted my iphone and it rest my network settings..it worked…hurray…..Awesome..luv to xplore ..but Apple should take care of these bugs.
    Anyway Thanks for the online help.
    Thanks a lot. 🙂 🙂

    Reply

  97. Ray says

    July 30, 2013 at 7:06 PM

    The DNS to 8.8.8.8 works for me. Is there any problem leaving the DNS that way or do I need to change it back to its original numbers?

    Thanks!

    Reply

  100. Hawar says

    June 7, 2013 at 5:06 AM

    thanks for your useful explanation. I have been tried almost everything, finally changing DSN was useful.

    Reply

  101. Ko says

    June 6, 2013 at 3:23 AM

    it worked,
    it was great
    thanks
    i tries the 8.8.8.8 one
    dont know what the problem was though

    thanks again

    Reply

  104. Deric says

    March 14, 2013 at 4:00 PM

    “Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.”
    i tried this one and its works for me. i just set the Date and Time to Off. but i dont set the year one ahead, then i try to access the app store, and pop i see the update. try it.

    Reply

  107. Kim Cranston says

    March 2, 2013 at 7:52 PM

    My update screen on my iphone is also blank. Even though it says there are three updates pending. Have tried all the above suggestions but still not working. Very annoying!

    Reply

  108. Natasha Minnick says

    March 2, 2013 at 1:15 AM

    This has been going on for a week! I have 4 apps that I can not update because the updates section is blank!! Please help, I’ve tried it all!!!

    Reply

  109. edan i says

    February 27, 2013 at 2:04 AM

    SOLVED ! (at least for me, on iPhone 4 v.6)

    Settings -> iTunes & App Stores -> Apple ID: -> View Apple ID -> Country/Region -> Change Country or Region -> Next -> Agree -> (click Next and whatever is needed to finish the process. no need to change the settings themselves.)

    i think it re-registers the device with the local app store and in doing so solving our problem.

    Reply

  110. Jeremy says

    February 25, 2013 at 2:57 PM

    Thanks for the tips.

    I’m using iOS 6.1.2 on the iPhone 5. I was facing the perpetually blank “Updates” screen too, even though it showed two updates pending.

    The year-change tip seemed to work–or else it was a huge coincidence.
    • I set the year to 2014
    • Tried to open the App Store, which failed to open
    • I set the Date & Time back to Set Automatically
    • Opened the app store again, and my updates were now visible.

    Not sure if the fix is repeatable in my case…I guess I’ll see if the blank screen comes up again.

    Reply

  113. Tara says

    February 19, 2013 at 6:57 AM

    I’m ready to throw this phone. I have tried everything that has been suggested and nothing has worked. Going to the apple store tomorrow .

    Reply

  114. Tensy says

    February 18, 2013 at 3:59 PM

    None of these solutions worked for me, I still have blank screen on updates. I have updated the apps one by one searching them manually but it is very tedius!! any idea??? please…

    Reply

  115. PA says

    February 15, 2013 at 12:12 PM

    I have tried a few of these but my Updates screen is still white (even though the icon shows there are 3 updates ready). The icon seems to update. Clearly Apple can’t find their 6utts with both hands if they can’t give a definitive fix for this.

    Starting to look like an android may be in my future…….

    Reply

  118. Craig says

    February 2, 2013 at 5:23 AM

    App updates show after changing language to French but stopped working again when I reverted back to English. Odd. Looks like I will have to start speaking French!

    Reply

  119. Hunter says

    January 31, 2013 at 5:50 AM

    I have an iPod touch 4th generation and I cannot open the updates but everything else works. I have tried these tips and nothing works. I hate seeing the notification on it but cannot update any app to get rid of it. Please help.

    Reply

  120. Chindits says

    January 29, 2013 at 10:03 PM

    I have tried every possible way also but still the update portion on my App Store appears blank.. I need to update 15 apps but every time I open the update portion it doesn’t load at all.. It always appears blank/white.. Can anyone help me… Pleeeeaaaaseee!!!!!

    Reply

  124. Aaron says

    January 27, 2013 at 2:57 PM

    None of these solutions work, I only have a blank screen on updates. It still comes up wih the number of updates I need (5) in red
    Please help??

    Reply

    • Roy says

      January 30, 2013 at 6:06 AM

      hei same problem here…updated last night to ios 6.1…then its happening now…did you using latest version ios or just happening…….

      Reply

  125. Erin says

    January 26, 2013 at 6:26 PM

    Thanks so much! Setting the year one year ahead made the app store not open at all, but when I then changed the year back to normal, everything worked.

    Reply

  126. Lu says

    January 24, 2013 at 10:22 PM

    Well I tried it all and nothing. Very frustrating. Haven’t been able to launch app store for months and months. Any more ideas?

    Reply

  127. Harshal says

    January 15, 2013 at 10:08 AM

    Hi,

    I tried all steps ever reset all the settings still it’s not working… Please suggest me how to tackle this… Requesting reply on this… Thanks
    B

    Reply

  129. Joyce says

    January 6, 2013 at 7:49 AM

    Hello I just finished fixing my iPhone4s White Screen because it was shattered.

    After I fixed I had to charge it because it was flat after 30mins of charging I went to turn on the phone

    I didn’t see anything come up my sceen is completely blank I can here the volume when I turn it on or

    Off but the screen is completely blank can you please help me.

    Thank you

    Joyce

    Reply

  130. Abed says

    January 2, 2013 at 11:28 AM

    Guys be patient! I’ve also experienced your problems. Try doing each suggested solutions above and just wait. I tried changing date and reboot, waited about 10-12 minutes then its OK. The App Store now loads.

    Reply

  131. Light says

    December 26, 2012 at 11:51 PM

    Your a life saver this solved my problem I was messing with Ifile on a jailbroken ipad an I changed the systemversion.plist I couldn’t figure out what I did. And logging in and out then changing the language solved it for me. Thank you so much!

    Reply

  134. Siscu says

    October 30, 2012 at 3:55 PM

    I finally installed again io6 and the problem was fixed. This took me time and losing configuration (thanks to Dropbox I did not lose pictures…).
    Though this was over and today I faced AGAIN the same problem!!!
    No way: apple starts having Microsoft behaviour!!!
    I came from Nokia when they start going to Microsoft. Next time I will shift to android…

    Reply

    • Siscu says

      October 30, 2012 at 5:23 PM

      Nice issue: it is solved again without doing anything else.
      Look like a temporary conflict between the device and iTunes/App Store servers…

      Reply

  137. John1994 says

    October 16, 2012 at 9:03 AM

    After the iOS 6 update,you many have found that your iPhone has problems connecting to the App Store. Some may have had trouble updating apps, while others are unable to view Passbook apps when connecting from the Passbook application.

    I’ve spotted a solution on how to get around the issue:

    Go to Settings>General>Date and Time>Set Automatically>Off. . Try to [update the apps again or press the button from Passbook]. If that fails, Set the date one year ahead and see if that helps you for now 🙂

    Reply

  139. Marty says

    October 16, 2012 at 2:04 AM

    The hard log out (double click and close) worked for me – I closed everything off and freed up some space – worked straight away

    Reply

  141. Vyom says

    October 15, 2012 at 8:15 AM

    Mine fixed itself this morning. I sent a note to Apple Support but I doubt they did anything on their end. The App Store was back by itself when I woke up.

    Reply

  142. guitetteolf says

    October 14, 2012 at 10:33 PM

    None of the above worked for me however I went to settings-> messages and turned iMessages on and that fixed the App Store for me. If you already have iMessages on I would try toggling it

    Reply

  144. Maggie says

    October 14, 2012 at 2:13 PM

    This just started happening to me yesterday. I tried all of the tricks and I’m still getting a blank screen. Frustrating to say the least.

    Reply

  145. Vyom says

    October 14, 2012 at 7:21 AM

    Tried all tips except google DNS one. For date and language change – I started getting an error ‘cannot connect to iTunes store’. Now I get this error for charts, gt blank screen for featured and search.. But all others tabs work such as genius and purchased.

    This just started happening yesterday.

    Any more thoughts would be appreciated!

    Reply

  149. Jack says

    October 13, 2012 at 7:36 PM

    When I tried my iPad this morning, App Store worked just fine.
    I believe there is nothing wrong with the device itself.
    It could be simply server issue.

    Reply

  150. Jane says

    October 13, 2012 at 2:47 PM

    Tried to download free apps but asks me extra security questions the screen goes white when I touch to Answer, any suggestions ?

    Reply

  152. Ron says

    October 13, 2012 at 6:28 AM

    Nothing works, what i see is that the language of itunes and the app store doesn’t change when i change the language of the ipad3.

    Reply

  153. Jack says

    October 13, 2012 at 3:12 AM

    Same problem here. Tried everything: changing date/time, setting diff. language, soft reboot, hard reboot, close and relaunch, sign-off and sign-in.
    It still shows blank screen for featured and chart tabs.

    What is going on? is it server issue?

    Reply

  155. Robert says

    October 12, 2012 at 5:54 PM

    I have blank white screens on featured and charts and I cannot install apps. I contacted AppleCare but they were no help. I hope this issue clears up!!

    Reply

  158. Lou says

    October 11, 2012 at 9:52 PM

    Tried all steps & still not working. I was accessing the app store with no issues earlier this week. I have the ipad2, loaded iOS 6 update back in September & had no issues with the app store until today. When I open the app store, it shows genius results, purchased apps & updates, but only shows a blank screen under ‘Featured’ & ‘Charts’. I have no ability to purchase any new apps now. I am so frustrated!! Any other ideas?

    Reply

  164. Felix says

    October 7, 2012 at 12:35 AM

    I have a new iPad upgraded to iOS 6. A few days ago the App Store started went blank. I set the date one year forward, and the App Store came back. I reset the date to the current date, and the App Store is still working. Thanks for the help.

    Reply