iDevice errors always seem to happen at the most inconvenient of times! Over the weekend, I was enjoying a relaxing Sunday at home trolling the iTunes Store on my iPad looking up some good movies to watch later. As I was making a list of what I want to see or even possibly purchase, all of the sudden all I see is a white blank screen. What the heck?
I quickly learned that I am not alone. Several readers report this exact same error of iTunes and App Store not working. They experience an inability to access the App Store, meaning that when the buttons Purchased, Search, Categories, or Charts are tapped, users see blank pages. Nothing loads when they want to use the App Store on an iPad or iPhone. No matter what you do your App Store shows a blank white screen–and it’s very frustrating!
Several people also report that this problem started after they updated to the latest version of iOS.
But for others, the App Store was working fine until, without warning or apparent cause, the App Store or iTunes Store just goes blank. Some report they receive the error message “cannot connect to the app store.” Ugh…
- Tips to Load Your App Store Faster on iPhones and iDevices
- App Store Blank on macOS
- macOS App Store Updates Not Showing
- Getting Ghost Updates on macOS App Store?
- 1 Check Apple System Status Page
- 2 Before You Do Anything, Try This–Restart!
- 3 How to force restart
- 4 First Fixes for App Store Not Working, Displays Blank Page
- 5 Additional Tips and Tricks for App Store Not Working, Displays Blank Page
- 6 Clear Cache
- 7 Ask Friends To Help
Check Apple System Status Page
It’s not you, it’s Apple! Like any technology, Apple system goes down time to time, whether for maintenance or unexpectedly. It happens. It’s part of life. So before you unnecessarily perform a bunch of troubleshooting steps, check Apple’s System Status page. Make sure there aren’t any problems with the App Store.
Problems are denoted in yellow and list any issues. To learn more, tap on the problem for a window of latest information.
Before You Do Anything, Try This–Restart!
Restart An Individual App
How to restart
- Press and hold the Sleep/Wake button until the red slider appears
- Drag the slider to turn your device completely off
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo
If restarting didn’t work, try a forced reboot on your iPhone, iPad, or iPod touch. Perform this only if your iDevice and the iTunes or App Store is still not responding.
How to force restart
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo
First Fixes for App Store Not Working, Displays Blank Page
- Sign Out and then back INTO iCloud. Go to Settings> iTunes & App Store> Tap your Apple ID and select Sign Out. Wait 10-20 seconds and sign back into your account with your Apple ID.
- Alternatively, Open Settings > iTunes & App Store
- Tap on Apple ID and sign out
- Now try and open your App Store
- Wait a bit for content to load–be patient
- Once content loads, go to the Purchases section and Sign In
- Tap Settings > General > Date and Time > Set Automatically > Off. Wait 10-20 second and turn it back ON. If that doesn’t work, turn Set Automatically OFF and then manually set the date one year ahead. Then try to access the App Store. You might see the message “cannot connect”. Once you try to open the App Store, go back and update the Date & Time to the actual settings by entering it manually or toggling Set Automatically ON. The reopen the App Store
- Try changing the Mobile Setting for App Store under Mobile Data (Cellular Data.) Go to Settings > Mobile or Cellular > and turn Mobile/Cellular Data OFF. Wait 10-20 seconds and then switch it back ON. Now scroll down to “Use Mobile/Cellular Data For:” and toggle App Store ON if it’s off. If App Store is already toggled ON, toggle it OFF and wait 10-20 seconds. Now toggle App Store back ON. See if you App Store is now working normally, i.e. the blank screen has disappeared
- It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 220.127.116.11 (Google’s Public DNS). (see this article)
- Close the App Store entirely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Re-launch the App Store.
Additional Tips and Tricks for App Store Not Working, Displays Blank Page
- Close and relaunch the App Store. Double press the home button to get to the app switcher and swipe up on the App Store. Tap on the App Store icon again. This tip especially works if you are using an iPhone SE
- Launch the App Store; if it is still blank with nothing shown, wait a few minutes. Sometimes apps may load slowly because of networking issues.
- Try Resetting. Go to Settings > General> Reset> Reset All Settings. This does not delete any of your data.
- If still, nothing appears, try changing the device’s language by tapping Settings > General > Language & Region > iPhone Language. Pick any language other than your current. If possible, try and choose any other second language you already know or are familiar with. Select that other language and see if the App Store or iTunes Store works. If everything’s ready to go, return to Settings > General > Language & Region and change the language back to your original. Yup, this is definitely a weird one–but it seems to work. Just remember that when you modify the language, first check the App Store, and only then change the language back to what it was originally.
- Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out.” Wait one minute and sign back in by reentering your Apple ID and password.
Check Out Our Step-by-Step Video to solve this issue:
We recently found a new trick that you can apply right now to have the App Store display its pages and applications. All you have to do is look at the bottom menu, pick a tab, and then tap on it ten times or even more.
This eventually deletes the cache from your App Store. As a result, the latest information is delivered to you in a matter of seconds.
Ask Friends To Help
A reader let us know that this one worked for him–strange but true. Just ask a friend, co-worker, family member, or pretty much anyone you know to send you a link via SMS to any app in your store. For whatever reason, the app store reappears normally!
- Turned off the phone and wait for a minute and turn back on. Then, log out of your Apple ID from Settings > Apple ID Account Management > Sign Out. Then sign back in. If you get an error message, wait a few minutes and try logging in again. You might need to try logging in a few times. Once logged in, close the App Store App if open and then open it again and see if your issue resolves and you are able to see the Search Bar, all the categories etc.
- Just turn off both of your internet connections–WiFi and Cellular Data. The try to load the App Store. You get the error that your internet connection is lost and then close App Store app. Reconnect the internet by turning both WiFi and Cellular Data ON. Then load the App Store again. Worked for me!
- Toggle ON Airplane Mode, then try to open the app store. You get an error message but ignored it! Just shut down your App Store app and then open it again straight away. Then turn off airplane mode and within 30 seconds the App Store re-populated.
- Tap on any one of the toolbar buttons (Featured, Search, Updates, etc.) on the bottom of the screen rapidly 10 times. It sounds counter-intuitive, but it refreshes the App Store and should solve your problem.