Several users have reported that they were unable to access the iTunes Store (or unable to purchase from iTunes Store) on their computers or iOS devices.
Users have also reported that they see this alert message
Please contact iTunes support to complete this transaction
If every time you try to download an App or something from iTunes, it says you have to verify your account information, you must update your credit card, billing, and shipping information.
If there’s an outstanding payment due, call Apple’s iTunes Support Team directly to pay or dispute any unpaid charges on your iTunes account. Once paid, Apple restores app purchasing again.
If you recently updated a payment method, please note that after you change your payment information, the iTunes Store places a temporary authorization hold on your credit card to verify your updated account information.
- Update all your Information for iTunes and the App Store
- Verify your Payment Information
- Use the same Apple ID for iTunes & App Stores
- Check & Accept iTunes Terms and Conditions
- Authorized this computer in iTunes
- Launch iTunes then iTunes Store on your computer
- Click “Account” and sign in using your Apple ID and password
- Scroll down and click “reset all warnings for buying and downloading”
- Make sure you “authorized this computer” in iTunes
- Try restarting the mac in single user /safe mode. This often allows the app store to work. If so, then restart again as normal and see if you can use the app store to update and buy apps
iDevice iPhone, iPad or iPod Touch) Fixes
- Check if there are any restrictions. Go to Settings > General > Restrictions. If you enabled Restrictions, allow access iTunes Store and In-App Purchases
- Verify that you’re using the same Apple ID on iTunes & App Store
- Try to login into iCloud online and update your payment details online instead
- Sign out of iTunes by going to Settings > iTunes & App Stores > Apple ID > Sign Out. Restart your device and then sign back in
- Tap Settings > Apple ID Profile >iTunes & App Store > Your Apple ID > View Apple ID and enter your Apple ID password if asked.
- Tap Payment Information
- Re-enter the “Required” Security Code field along with verifying the remaining fields. tap “Done”
From a reader: Try THIS:
1. Update iTunes
2. Sign out iTunes
3. Clear Safari’s cache
4. Restart your device and sign back into iTunes
Apple ID locked and now unable to make any purchases?
If you tried to make a purchase on the App Store or iTunes Store and entered your password and answered some security questions but forgot those answers, you might be locked out. And if you additionally tried different combinations but none of them worked, you get a message that your apple ID is locked and you are now unable to make any purchases.
If that’s your situation, please unlock your Apple ID by visiting the Apple ID support site.
When Nothing Works!
Contact iTunes Support
- Select Your Country
- Tap on the Contact Support
- Tap Contact iTunes Store Support
- Look for Purchases, Billing & Redemption
- Choose Get Help under ‘Talk To Us’
- Select Purchases, Billing & Redemption
- Unable to purchase from iTunes Store
- Choose an option (Email, Chat, Talk Now, Schedule Call)
- iTunes Match not working, fix
- How to hide or unhide your App Store, iBookstore and iTunes Store purchases