Currently, we see a lot of user complaints that FaceTime is not working for some users. Our readers tells us that this program is suddenly not functioning properly. Users report connection problems and call failing problems leaving them unable to make video calls.
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Before Troubleshooting FaceTime is not working for some users
Before you begin to make any changes, always check Apple’s system site to ensure that the problem is not on Apple’s end. Take a look at Apple Services, Stores, and iCloud via Apple’s system status page to see if FaceTime down. This site shows you a comprehensive view of Apple’s online assets including the Apple ID, iCloud, FaceTime, iMessage, App Store, Apple’s Online Store, and most of Apple online services.
On this site, you check whether various Apple services are running as normal (indicated in green) or if there are services currently out (indicated in red.) There’s also listings for iOS Device Activation services on the page. So if you are a new iPhone, iPad, or other iDevice owner and experience trouble activating your iDevice, all you need to do is check this site to see if there’s a problem with Apple’s servers or if your particular device is having issues activating.
If Apple’s Status site lists FaceTime as down, there’s nothing to do but wait until Apple repairs the problem.
Unfortunately, outages do occur, especially with iCloud, iMessage, FaceTime, leading to downtimes lasting from a few minutes to a few hours (or more.) So it’s always best to check that site before proceeding to any troubleshooting.
If Apple’s site lists no issues, then take a look at some of our FaceTime Troubleshooting articles
Tips and Tricks for FaceTime is not working for some users
- iOS 10 FaceTime Issues
- FaceTime Not Working Articles
- FaceTime Help & Tips – How to Fix Your Problems
- macOS and FaceTime
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
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Clarisse says
March 22, 2018 at 11:48 PMI’m having troubles with my FaceTime.
I’m able to FaceTime everyone else but one specific number, it’s been like this for 2 days now and I’ve checked and done everything like resetting my phone , checking my settings , reput the contact number and put the iCloud email.
It’s reallh frustrating and I don’t know what do to
It’s the same on both of our phones.
Eswara Reddy says
January 29, 2017 at 8:09 AMFaceTime not working
SK says
January 29, 2017 at 3:09 PMEswara,
Hi and sorry about your FaceTime troubles! Please take a look at our newest article on FaceTime issues for iOS 10–these tips also work for older iOS versions.
Keep us posted and best of luck,
Cheers,
Liz
Maddison says
April 19, 2015 at 4:20 AMFaceTime keeps saying that I need to check my internet connection but I have full bars and I have tried turning off my wifi than turning it back on and still nothing
Shannon says
April 13, 2015 at 3:05 PMI am having trouble with FaceTime on one contact but the iMessage works…
Help??
Flora Dutnall says
October 9, 2014 at 11:05 AMCan you fix my Face Time. I’ll be away for over a month. I want to be able to speak to my husband and my children
McLuskey says
May 1, 2014 at 6:17 PMFace Time not working since Easter, phoned Apple and was on hold for 30min.
One of the biggest companies in the world and no one can answer the phone . Please let us know what is happening
Mike Dauenhauer says
April 25, 2014 at 9:13 PMfacetime no work
Laura Gifford says
April 22, 2014 at 8:39 PMSo I see where people all over are having trouble with FT – I am as well – on my iPhone and iPad but not my laptop????? WTF apple! If this is some ploy to get me to download iso7…. I’ve been an apple head for several years but I just might have to rethink my allegiance. I pay inflated prices for apple products so that I don’s have to put up with this whooey! Steve Jobs would not approve – in a conspiracy or a laps in product quality.
Deb Rienschield says
April 20, 2014 at 7:35 PMFace time has been down since last Thursday…please fix!!!!!!
Sandi says
April 20, 2014 at 2:58 PMThis is ridiculous! Can’t FaceTime with my grand baby on Easter! So frustrating!!
Valerie says
April 20, 2014 at 10:41 AMFaceTime not working on any Apple device I have.
Sandi says
April 20, 2014 at 3:00 PMSo annoying! None of our phones work!
Tinhnx says
April 20, 2014 at 7:23 AMFacetime not working with me. Hurry up Apple!
frank says
April 20, 2014 at 6:24 AMAll Apple gadgets owned by me and my friends have been running in ios7 for some time but Facetime just stopped working last week for all of us (in the UK ).Tried all the ‘fixes’ but still not working.
Come on Apple ,admit you’ve got a problem and get it fixed.
Gail Gillam says
April 20, 2014 at 5:43 AMIs this a push on Apples part for everyone to upgrade to IOS 7.01? If so, not nice…MANY that have upgraded don’t like it! Seriously what is the issue that Apple can’t fix concering this Face Time issue?
Jayme says
April 19, 2014 at 5:25 PMFaceTime not working for me or my mom! Tried the troubleshooting tips and still not working. Seems if there are a lot of people having the same issue, apple’s system status is incorrect.
Andrew Luff says
April 19, 2014 at 5:39 AMFaceTime failed comes up every time I try to connect. Similar notices from my contacts.
Zohreh sajjadpour says
April 17, 2014 at 4:53 AMFaceTime And safari not working