Several readers report an issue where they receive the message Facebook: error signing in. With this error, they are completely unable to sign into Facebook on their iDevices, including iPads, iPhones and iPod Touches. After entering their Facebook ID and password, they receive the following error message:
Error message: “Error Signing In. Could not communicate with the server.”
If you experience this issue, take a look at the following tips. And try each step one at a time until you resolve your issue.
- 1 Recently Changed or Updated Your Facebook ID or Password?
- 2 First Things First
- 3 It’s may not be just you: Check Facebook’s Server Status
- 4 Seeing Error 2?
- 5 First Line of Defense with Facebook: Error Signing In
- 6 Second Steps to Fix Facebook: Error Signing In
- 7 Credentials OK but still getting Facebook: Error Signing In
- 8 Still Getting Facebook: Error Signing In
- 9 The Last Stop
- 10 How to force restart (reset)
Recently Changed or Updated Your Facebook ID or Password?
Apparently, if you change your email or your password during an update of the app, the new app does not recognize this new password or email. Consequently, you get this Facebook: error signing in! Best practice is to change Facebook back to the old password, delete your Facebook app from your iDevice, and then reinstall the app. It should now work for you. If not continue reading….
First Things First
Before you go through this tip list, make sure that your Facebook username and password is correct. Go to Safari or any other browser and sign into Facebook to ensure your Facebook credentials are correct. If not, follow their steps on retrieving your Facebook ID or password, or both.
If you have no trouble logging into Facebook via Safari, try closing your Facebook app and restart again. To do so, double press your home button and swipe upwards on the Facebook thumbnail. The reopen your Facebook and try again.
It’s may not be just you: Check Facebook’s Server Status
Before you spend any more of your time, check if the problem is with Facebook itself, rather than you. And remember that both Facebook and its Instagram ( a FB subsidiary) occasionally suffer localized and even widespread outages. So it’s best to check this before spending time troubleshooting.
Go to a site like DownDetector and see if there are similar reports by other users. If other users report problems, then your issue is most likely an internet service or switch related issue that needs Facebook (or other companies that support FB’s infrastructure) to fix. Some of these sites also include a Live Outage Map to give you an idea of where the problems are occurring in real-time.
Additionally, check your news feeds for any information about outages. Large Facebook problems are usually reported on most news sites–just type in Facebook and check those results.
In that case, your only remedy is time.
Seeing Error 2?
Error code 2 is a connection based error which means you, the Facebook client, are unable to communicate with the Facebook’s servers. Oftentimes, your connection to FB’s Servers is prevented by a firewall or other security software. So if you have a firewall installed on your network, this could be the problem.
First Line of Defense with Facebook: Error Signing In
It’s usually the simplest solutions that are the most difficult to figure out. But our readers comments that this tip really works. And all without much effort! Go to Settings > General > Date & Time and make sure Set Automatically is toggled ON (green)…more often than not, this one step resolves the problem!
Another quick tip for users with iOS 10 or earlier is to go to Settings, select Facebook, and tap Delete Account. Then re-enter your Facebook ID (username and password.)
For iOS 11 and higher, Apple no longer supports Facebook with single sign-on, system-level integration. Instead, Apple treats Facebook (along with other social apps like Twitter) the same as all your other third-party apps. That means in order to log out, you need to go through the Facebook App itself. Tap the main menu button in the lower right corner (3 horizontal lines) and on your profile page scroll all the way down to Log Out–tap that and confirm your logging out of Facebook, then sign into again.
A Short But Weird Solution
When you see this error, tap on cancel. It pops up again. The key is to work in between this short time to write username and password. Type each word one by one between your taps on cancel. Once you completely write in your username and password, tap on login.
Second Steps to Fix Facebook: Error Signing In
- Go to Settings > General > Reset > Reset Network Settings
- Wait for reboot
- Tap Facebook app
- Fill username and password
- This should reactivate FB
If not, make sure that your device is connected to the Internet. Launch Safari and check to see if you can view websites. If you are having connection problems you may try these basic troubleshooting tips:
- Tap Settings and toggle off and back on WiFi
- Restart your device
- Restart your router
- Reset network settings by going to Settings > General > Reset > Reset Network Settings. Note that this will erase all your network settings such as your Wi-Fi passwords etc.
Credentials OK but still getting Facebook: Error Signing In
If you are sure that your Facebook credentials are correct and using iOS 10 or earlier, on your iOS device, tap Settings > Privacy > Facebook, then disable Facebook. Now try to log in again. Once logged in, please go back and re-enable the privacy setting that you just disabled.
For iOS 11 (or if the above tip didn’t work), try deleting the Facebook App. It’s best to delete the app via the Settings app. So go to Settings > General > iPhone Storage (or whatever iDevice) > Facebook > Delete App. Another option in iOS 11 is to Offload App –this keeps all your documents and data but removes the app itself. Either way, once you offload or delete FB, restart your device, and then reinstall Facebook via the App Store (or if offloaded, via this same Storage setting.)
Still Getting Facebook: Error Signing In
Open any browser like Safari or Chrome (or another browser of your choice). Go to Facebook and sign in. Go to your Facebook Settings and select Security. And remove your iDevice from this section.
Follow These Steps
- On iDevice go to Settings > Privacy > Facebook
- Disable Facebook (it’s a toggle button)
- Log into your Facebook on your computer and click on the gears icon (Settings)
- Go to Settings > Security > Recognized Devices
- Click the ‘Edit’ button and ‘Remove’ the Facebook for iDevice
- On the iDevice, go to Settings > General > Reset
- Press ‘Reset Location & Privacy’ and confirm
- Open Facebook through the app on iDevice
The Last Stop
For folks using iOS 10 or lower, if you still have problems with your iDevice and Facebook: “Error Signing In”, tap Settings > Privacy > Facebook and toggle off the Facebook option. Then open your Facebook app, try to log in. After you log in, go back to your privacy setting and turn the Facebook adoption back on.
For folks using iOS 11 & if that previous tip didn’t work for you with iOS 10 or lower, try this: on your iDevice tap Settings > General > Reset > Reset Location & Privacy. If you still have problems, restart your iPad or iPhone. If restarting does not fix your issue, force reset your iDevice. Force restart your iPhone, iPad, or iPod touch only as a last resort and only when your iDevice is not responding.
How to force restart (reset)
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo