Some readers report that they experience problems removing their iPhone’s Safari History, particularly on the iPhone 6 and 6S models. Users try to erase their history in Safari, but it doesn’t delete all websites, some sites come back even after an initial deletion, or Erase History is completely grayed out.
- 1 Can’t Delete Safari History? Look at iCloud
- 2 Can’t Delete Safari History? Grayed Out? Check Restrictions
- 3 Block Cookies
- 4 Not Working?
- 5 Reader Tips
- Safari not working? How to troubleshoot your problems
- Safari bookmarks disappear on iPad/iPhone
- iPad Safari crashing regularly, how to fix
- Safari Slow or Crashing with iOS?
- Protect Your Privacy and Security on Safari
Can’t Delete Safari History? Look at iCloud
One of the most common reasons this occurs is iCloud syncing. So let’s take a close look at your iCloud sync settings.
So first, turn off iCloud’s Safari on your iPhone or another iDevice. Go to Settings > Apple ID Profile > iCloud > and toggle off Safari. If Safari is already toggled off, turn it on, press merge, and then turn it back off again.
Then go to all your other connected devices and perform that same action of toggling off iCloud Safari. And if you connect iCloud to your Mac, go to System Preferences > iCloud > and untick the box for Safari.
Once all your iDevices and Macs are no longer syncing in iCloud, delete Safari’s History for each device.
For iPhones and other iDevices
- Tap Settings > Safari > Clear History and Website Data. Removing your history and site data from Safari does not change any AutoFill information
- To clear cookies and any additional data, tap Settings > Safari > Advanced > Website Data > Remove All Website Data
- OR press the Upper-Right Edit button to clear cookies and site data for specific sites
- Click History > Clear History. From the pop-up menu, choose how far back you want your browsing history removed from the options of the last hour, today, today and yesterday, or all history
Can’t Delete Safari History? Grayed Out? Check Restrictions
There is a good chance that you are experiencing this problem because of your “Restriction” settings on your iPhone. There’s an option in Restrictions settings called Limit Adult Content that often causes the Clear History and Website Data option to be disabled.
Solve this issue by switching off your restrictions by following the steps outlined below
- Open the Settings > General > Restrictions
- Enter your Restrictions Code when prompted
- Choose Disable Restrictions and enter your passcode again
Upon disabling the restrictions, you should be able to erase your history on your iPhone. If you only clear History and leave the cookies and data, you can still see all web history by going to Settings > Safari >Advanced (at the bottom) > Website Data. To remove the history, press Remove All Website Data.
Block or Limit Safari Cookies
- Tap Settings > Safari > Block Cookies
- Choose one of the options: Always Block, Allow from Current Website Only, Allow from Websites I Visit, and Always Allow
- We recommend either Always Block or Allow from Current Website Only
If none of these tips worked thus far, perform a hard reset on your iPhone or another iDevice by pressing and holding the Power button and the Home button (or Volume Down button for non-mechanical Homes) together until the Apple logo appears.
Hard Reset Not Helping? Try A General Settings Reset
If a reset didn’t help either, tap resetting your Network Settings by going to Settings > General >Reset > Reset Network Settings. This action removes all saved information about network IDs and passwords, so write these down before performing this type of reset.
Finally, if it’s still not responding, try a Reset All Settings. Go to Settings > General > Reset > Reset All Settings. Choosing Reset, All Settings simply resets all your Device’s settings back to their default settings. It removes all of your personalized preferences for WiFi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. Reset All Settings does not delete any data, such as music, videos, and photos. And all of your email, any SMS texts or iMessages remain.
If you are having other Safari related issues, please see our comprehensive guide on Safari issues for both iOS and macOS & OSX.
- I have found how to fix this, go to settings>general>reset>reset all settings. After your iOS reloads, go to settings>safari> clear history and website data, and my problem is fixed!
- Here’s what Ninja did to get things moving along: go to iCloud in Settings and if Safari is turned on, turn it off. If it is off, turn it on, then press ‘merge’. Then, turn it back off again, and press delete Safari. This will clear the top hits.
- This solution worked for me, but it’s quite involved. Give it a try and make sure you follow each step in order. If not, it won’t work. First, open Settings > Safari set Cookie and Website Data to Allow from Websites I Visit and then press Clear History and Website Data. Staying in Settings > Safari, tap Advanced (at the bottom) and select Website Data and write down all the sites that are listed. Make sure you tap Show All Sites and writes down those too.
- Then visit each site on Safari and do the following steps
- Keep the Safari session open with the website that is storing data on your device AND press home
- Then open Settings >Safari >Advanced >Website Data
- Find that open website and Delete its data
- Tap back twice
- Double click home and close Safari
- Then close Settings
- Repeat these steps for each website storing data on your device
- Then visit each site on Safari and do the following steps
- This one worked for me. Maybe it’ll work for you too!
- Go to cellular and switch off access for Safari
- Turn off WiFi
- Update Settings > Safari to Block cookies or Always Block
- Tap Clear History and Website Data
- Tap Advanced > Website Data
- Swipe and Delete remove all website data
- Hit the back arrow to Safari Settings. And return to step 5. Repeat until all sites are gone.