Netflix is one of the most popular video streaming service used on the iPhone, iPod Touch, iPad, Computers and even the PS4. Users with the Netflix account can virtually watch all the movies and TV shows on all these devices. However, sometimes the Netflix application becomes a pain in the back and gives different errors. There might be various reasons behind this problem such as your internet connection might not be working properly, or the Netflix servers might have been down.
“There is a problem connecting to Netflix. Please try again later (1011)”
Apart from these, you might have some problem with the Netflix application on your iPad, or the settings might need to be set correctly. Here’s the complete troubleshooting guide for all the iPad users who have issues with the Netflix app on iPad.
Check your internet connection:
If you see a black screen or the screen is always loading, it might be due to the poor internet connection on your iPhone. Please make sure that your internet connection is working properly. Otherwise, turn off the Wi-Fi on your iPad and turn it on again. You may also open the safari to check the internet connection on your iPad.
Reset the Netflix app on iPad:
The second problem may be due to specific errors such as Error 1011 & 1012 which will not let you play any videos from Netflix. The easiest way to solve this issue is to go to the settings on your iPhone. Scroll down to the bottom and Tap on “Netflix”.
On the next screen, Toggle the Reset button. Go back to the main screen and sign in again to the Netflix app on your iPad. This will not only reset the account on your device but will also reset all the cache and other associated data in the application.
Restart your iPad:
If the above-mentioned methods didn’t work for you, restart your iPad using the power button on the right side of iPad.
Check for Restrictions:
After trying all the troubleshooting guide, if you still have some problems with the Netflix app on your iPhone. Please make sure that you have not enabled the restrictions on your iPad. Here’s how you can check all the restrictions on your iPad.
- Go to Settings on your iPhone and tap on General
- Scroll down on the screen and Tap on Restrictions
- Enter the password that you previously entered for the restrictions and disable them on your iPhone.
- If you want to have the restrictions but want to disable them for the Netflix, Tap on Websites under allowed content. Select one of the mentioned options on the screen. Now, tap on Add A Website” and add https://secure.netflix.com
- This will let you watch the Netflix videos and movies on your iPad.
Re-install the applications:
The last resort that you can do to fix the Netflix application on your iPhone is deleting the Netflix application and installing it again on your iPhone.