Several readers report that their Message App is missing in Share Sheet and that they are not able to text Photos, Safari and other Browser Links, Notes, Screenshots, and other apps from Messages within the Share Sheet. They discover that their Message app is missing and not listed with the other sharing apps, like Mail, Notes, etc. So if you don’t see your Message app in the share sheet, you’re not alone! The problem seems to impact people with work, school, or company iPhones and iPads who have Mobile Device Management (MDM) profiles installed on their work iPhones and iDevices.
These devices are often referred to as supervised, meaning a company or school administrator can apply additional restrictions, such as turning off AirDrop or preventing App Store access. Supervised iDevices often have unique business configurations and features, such as internet filtering and incognito app updating. And MDM allows a remote administrator to configure settings and perform other tasks on the device without user interaction.
- 1 Does My iPhone or iPad Have MDM?
- 2 Can’t Send photos through Photo App to iMessage?
- 3 Message App Missing in Share Sheet: Possible Solutions
- Message and iMessage Problems in iOS 11, Fixes
- Get Back Accidentally Deleted Text Messages Fast
- Photos Disappear After iOS Update? How-To Get Them Back!
Does My iPhone or iPad Have MDM?
The easiest way to tell if your iPhone has MDM is to check if an MDM Profile is installed. Go to Settings > General > Profile and check if anything is there. If you can’t find a profile, that means your device does not have this option.
If you are a developer or public beta tester, you’ll see a listing for your developer profile–this is not a traditional MDM profile. However, if you run into problems and aren’t continuing to beta test your device, consider removing this profile. Deleting it does not remove any of your personal data. And if you ever want to test betas again, it’s easy to install an updated beta testing profile.
If you find your iPhone (or another iDevice) has a corporate profile installed, consult with your IT department before you remove anything. Generally, removing these profiles causes your office email to stop working. Getting this back often requires your IT group to step back in. So, message #1 if you have a corporate profile, check in with your IT before doing anything to that profile, especially if you want to delete it.
Can’t Send photos through Photo App to iMessage?
The main symptom users report is using the Share Sheet in the Photos App. In particular, when folks select a single or multiple photos that they want to share with others AND use the share sheet (the box with the arrow pointing up,) the messages app is no longer available as a sharing option. And though most people encounter the problem when using the Photos App, it also impacts any app that accesses the Share Sheet.
This bug impacts folk who have remote management profiles and apps on their iPhones–usually on workplace iPhones. Specifically, it’s a problem with iPhones that have profile management installed via their company’s IT Department.
No Profile Installed But Still Problems?
First off, if you don’t have a profile installed, try forced restarting your iPhone.
Perform a Forced Restart
- On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
- For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
If that didn’t help, try the following:
- Reset Network Settings (Settings > General > Reset)
- Removes any saved WiFi passwords, so have these available to re-enter
- Toggle Cellular Data OFF and ON (Settings > Cellular > Cellular Data)
- Restart by pressing Power button
Remove Profiles If Possible
Many of our readers say that after removing MobileIron from their iPhones and restarting, their Messages icon returned to the Share Sheet, for Photos as well as other apps. You have to delete both the app (if there is one) AND the profile to make this work. Commonly used ones are MobileIron or VMware AirWatch and similar. So again, take a look at your profile settings in Settings > General > Profile and see if your iPhone has a profile installed. If so, and you have permission, tap Remove Management.
It’s often not possible to remove profiles due to workplace requirements and locks that prevent employees from deleting profiles from their work iPhones. In this case, ask your IT Department or MDM Administrator to adjust the setting that allows the message option to be displayed in the Photos App (and other Share Sheet apps) for sending files using the Messages app.
For folks using MobileIron, this is on a list of MobileIron iOS11 bugs so we fully expect it to soon work normally.
Additionally, if your IT department has not yet officially accepted ios11, some readers report the problem was fixed once their company (or school) accepted and supported iOS 11.
And of course, check periodically for Apple updates to iOS 11. Patches are often released in minor updates and these might just fix your problem!
Workaround: How to Attach Photo to Text Message
Try instead attaching your photos using the Messages app (instead of the Photos app or whatever app you’re using), this is your alternative until Apple releases a fix. To send a photo using Messages, compose a new message and tap the camera icon next to the text message entry. From there select a photo or photos from your Photo App.