Many Users have reported this iOS 11 issue starting the month of December 2017. Users are finding that their iPhone keeps on resetting/rebooting itself a number of times every few minutes or so. This problem started happening once folks updated their iPhones to iOS 11.1.2 and later when users updated to iOS 11.3. The issue was widely reported on Twitter and other support sites as well.
So if after updating to the latest iOS version for your device, your iPhone or iPad keeps restarting randomly, take a look at these tips to get your device back in action!
- 1 Quick Tips
- 2 iOS 11: Your Best Bet to Fix the Resetting Bug
- 3 Apple Releases Fix in iOS 11.2
- 4 Using iOS 11.3 or Above?
- 5 Reader Tips
Tips To Fix When Your iPhone Keeps Resetting/Rebooting
- Try Resetting All Settings on your iPhone
- Toggle Cellular off and then back on again
- Reboot your iPhone or iPad Manually (perform a forced restart)
- On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
- For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and promptly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
- Disabling Background Refresh seems to do the trick for some readers, so give that a try too
- Others report success when turning off Notifications
- If using the ‘Headspace’ App, uninstall it and see if that makes a difference
- A quick workaround though is to set the date to manual and anytime before DEC 2nd, 2017
- Go to Settings > General > Date&Time and set it manually to a date BEFORE 12/2/2017
- Another option to try if you’re not able to turn Notifications off or are experiencing problems is to turn on Do Not Disturb and then try to update to the latest iOS version
- Go to Settings > Do Not Disturb and turn it on, then update (if possible, update via iTunes)
- Try removing your SIM card, reseating it in the SIM tray, and then inserting it again into the iPhone
- iPhone Showing Black Screen After iOS Update?
- iPhone Stuck in a Boot Loop? Keep Resetting?
- Check Your iPhone’s Battery’s Health with iOS 11.3 and above
iOS 11: Your Best Bet to Fix the Resetting Bug
If you’re running an older version of iOS 11 (or previous iOS versions), Apple released a patch for the resetting bug in their iOS 11.2 update. This patch addresses many of the resetting bugs including the date-related issue that reboots your iPhone on an endless loop. So first make sure you’re updating to iOS 11.2 and above.
If you are facing this issue after the update, here are a few suggestions that you can use as a workaround.
- Change the Date on your iPhone. Tap on Settings > General > Date & Time. Disable the ‘Set Automatically’ feature and manually set up a time for a date that was in the past. You can use Nov 25th as an example. Restart your device. Once you resolve the reboot issue, try and change the settings back to Set Automatically.
- Turn off notifications for all the apps on your device
- Tap Settings > Notifications
- Tap an app and turn off Allow Notifications
- Repeat the above step for each and every app. If your iDevice resets while you’re turning off Notification pick up where you left off
- Only after all notifications are off should you update your device to iOS 11.2.
- After updating, tap Settings > Notifications and turn Allow Notifications on again for each app
- Turn Airplane mode ON, then wait 20 seconds, and toggle it back Off. This feature turns off your iPhone’s cellular capabilities
- Some users are finding that Disabling Notifications on their device is helping prevent the reboot/respring incidents. Also, change Show Previews to Never for now till the issue is fixed.
- The second workaround that is being recommended by Support folks is to try Resetting All Settings on your iPhone. Tap on Settings > General > Reset > Reset All Settings. Please note that this action does not remove your data such as photos or music but it will reset all the various setting preferences and you will need to go in and redo them. You may want to take a screenshot of your common settings so that it is helpful later.
- Disabling Background Refresh also seems to be helping with this issue. Tap on Settings > General > Background App Refresh and switch it to off.
- Remove Your SIM card temporarily
- Use a paper clip or the tray ejector pin that came with your iPhone and remove your SIM card from the SIM tray. Then, with SIM removed, power up your iPhone and see if removing the SIM solved the resetting issue. Then, reseat the SIM in the tray and put the card back into your phone and power up. See if the resetting loop returns or stays away
- If the resetting loop continues to be a problem, contact carrier regarding a possible SIM card replacement
- Uninstall ‘Headspace’ App if you are using it on your iPhone
Apple Releases Fix in iOS 11.2
Since this issue is widely known now and Apple’s support is reportedly fielding many calls, Apple announced a fix and released iOS 11.2 shortly after problems were reported. This bug comes at a time when Apple has been in the news for other software glitches including the macOS Root user security issue. This issue is impacting a lot of users and is spread worldwide.
We will keep the readers posted as we learn more. Please keep an eye on this post or our Facebook Page for further updates. If you have found any other workarounds that work for you, please feel free to share in the comments below.
Using iOS 11.3 or Above?
Sometimes your iDevice gets caught in the reboot loop due to battery issues. Starting in iOS 11.3, Apple pushed out a new battery health feature for iPhones only (at the time of this writing), that allows users to check their iPhone’s battery health. Access this feature by going to Settings > Battery > Battery Health (Beta) and tap it. There you find both Maximum Capacity and more importantly, Peak Performance Capability. Take a look at both these measures of your iPhone’s battery health.
If Peak Performance Capability shows anything other than normal, read the message listed below Peak Performance Capability to learn more about what the battery health check discovered on your particular device. You may learn that your device has turned on performance management, that your iOS is unable to determine battery health, or that your battery’s health is significantly degraded. Apple may advise you to replace the battery or seek out additional assistance via Apple Support.
- Reader Mika found the following worked for his iPhone 6
- Check if you have set the keyboard clicks plus lock sound ON (Settings -> Sounds). The phone should have these ON by default
- If they’re ON, check if you really can hear those sounds, or not
- If you cannot hear any keyboard clicks, toggle both settings OFF
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.