Several users find themselves stuck with this error on their iPhone from time to time. They would try to connect to iTunes and Apple Store from their iPhone settings and instead see the error connecting Apple ID verification failed message. This can be an annoying experience and you might think that there is something wrong with your Apple ID.
Most of the time, this problem occurs because of issues that are not related to your Apple ID. Here is how you can try fixing the problem on your own.
Steps to Correct Error Connecting Apple ID, Verification Failed
Please try each of the steps in succession and check to see if the issue resolves on your iPhone
- There are times when this error shows up on your iPhone following an iOS upgrade. This error is sometimes the case with older iPhone models. For some reason, the system date and time settings on the device go out of sync. Check your iPhone Settings and make sure that “Set Date Time Automatically” is switched ON. You can find this in Settings > General > Date & Time. If it was showing ‘Manual,’ please change it to automatic, restart your iPhone and then check if you can access the Apple Store or iTunes with your Apple ID.
- Sometimes with most electronic devices that require credentials, a simple logging out and logging back in does the trick. Tap on Settings followed by your Apple ID. Tap on iTunes and App Store.Tap on your id at the top of the screen and choose to Sign out. Restart your iPhone and then set up your Apple ID credentials again in Settings > Your Apple ID Profile. Try accessing the App Store now and see if it works for you.
- As with most iDevice related problems, it goes without saying that the best course of action when faced with an error or a problem is to try a forced restart. If you have an iPhone older than iPhone 7, Press the Home button and the on/off button together for about 10 seconds or so till you see the Apple Logo on the screen. Once the device restarts, you can check to see if this error has been fixed when you access the Apple store. If you have a newer iPhone model, press check here for how to do a forced restart and proceed.
We hope that one of these three easy steps fixed your issue around the verification failed error message. If you are still experiencing the problem, please contact Apple Support or try out the Genius Support at your local Apple store to get additional help.