Privacy is no joke nowadays as just about anyone can get ahold of your information. Even if your passwords are out of the wrong hands, your emails can be breached and personal information leaked.
However, most of these occurrences happen without you ever knowing. For one Apple user, the breach came from Apple directly.
According to a report, a user in China accused an Apple employee of hacking his iCloud account. From there, the employee continued to threaten to leak data stored in the account.
The threatening email from the Apple employee
The user, who posted through Weibo (China’s version of Twitter), stated that the incident began on February 28th. This was when he called Apple’s Customer Support to gain more information about his iCloud account.
From there, it seems that some sort of dispute took place. It’s unknown what exactly happened or what caused the dispute.
What happened next is unheard of – the Apple employee hacked the iCloud account. The user began receiving emails from three different email accounts.
Then, the Apple employee reached out and threatened to leak the data. A phone conversation was recorded and posted, which revealed that the employee stated the following:
I used my job to copy your information
Thankfully, it seems that the personal information has not actually been leaked. However, this is a huge breach of confidence for Apple as there is no reason for an Apple employee to extort customers.
This also goes to show just how much information is really in the hands of Apple. It can be a bit disconcerting, but it’s important to remember that the chances of this happening again are next to none.
The saga ended on March 7th, when Apple contacted the affected party. The company confirmed that the employee is no longer with the company.
It was discovered that this may not be the case. Sina Technology reported that the employee had already handed in their resignation.
On the bright side, Apple has responded to this situation. The company offered the following statement:
“We fully respect the trust given to us by our customers and the fact that our customers entrust us with privacy protection and information security. Our incentive for our system design is to protect the privacy of customers. Any Apple Care technical support staff would not be able to get access to customers’ passwords, email content, or photos, etc. We will investigate the incident together with the customer, and ensure Apple’s employees and contractor personnel to adhere to the strict standards we’ve set up in contacting customers.”
Nonetheless, the situation should serve as a reminder to set up two-factor authentication on your accounts. Although this seems to be an isolated incident, users need to do whatever they can to protect their data.
We’ll be sure to update this report if more information comes in.
Andrew is a freelance writer based on the East Coast of the US.
He has written for a variety of sites over the years, including iMore, Android Central, Phandroid, and a few others. Now, he spends his days working for an HVAC company, while moonlighting as a freelance writer at night.