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You are here: Home / iPad / Can’t Install iTunes 9.2: Fix

Can’t Install iTunes 9.2: Fix

By SK 25 comments Last updated November 17, 2011

Some users are unable to install iTunes 9.2, receiving a message indicating that an error has occurred and installation could not continue.

Fix

Delete iTunesX.pkg. In many cases, this issue can be resolved by navigating to /Library/Receipts/ then deleting the file iTunesX.pkg (note that this is the Library folder at the root level of your hard drive). After deleting this file, retry installation of iTunes 9.2.

sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Show 25 Comments

  1. Ump says

    September 20, 2011 at 7:03 PM

    francess, yeah same here

    Reply
  2. francess says

    February 10, 2011 at 8:06 PM

    rod i have windows 7 i got all the way to msiserver but could not locate “wow” but i saw three different options of reg_dword

    Reply
  3. Nancy Martin says

    December 7, 2010 at 9:07 PM

    Rob,
    fix worked for me after many many days of seeking and pulling my hair out. Good thing I have alot of it! Even geek squad couldn’t figure it out..thanks!

    Reply
  4. Rony says

    September 28, 2010 at 2:06 PM

    Rob, how to reboot after putting the number to 0.Btw,i have Vista running at 32bit

    Reply
  5. greg maselas says

    September 14, 2010 at 6:55 PM

    for windows 7 get this message for itunes, palm z22 [iunderstand no driver but i got it to work via infrared on other win 7 machine ] and streets&trips 2006 disk

    this installation package could not be opened verify that the package exist then you can access or contact the application vendor to verify this is a windows installer package

    Reply
  6. sangmin says

    September 2, 2010 at 9:19 PM

    thanks Rob~~~ It worked perfectly…^^

    Reply
  7. distressed says

    August 29, 2010 at 1:38 PM

    had Itunes working great, tried to add an app to my touch, required the update on itunes, did the updated & it took Itunes right off my comp. can’t install Itunes now even after all the helps I have found. Mad as hell! need help with this. Any help would be highly appreciated.

    Reply
  8. Brett says

    August 20, 2010 at 7:32 PM

    Install itunes latest version. Everything seems fine. Open itunes and the home screen appears and cannot click on anything. Nothing responds except right clicking to close and then an error message appears. Have installed and uninstalled many times. Help

    Reply
  9. colin says

    August 18, 2010 at 6:29 PM

    the error message that comes up is
    “apple application support was not found
    apple application support is required to run itunes. Please uninstall intunes , then install itunes again” but no matter how many times i install it nothing changes

    Reply
  10. colin says

    August 18, 2010 at 6:22 PM

    i cant find the registry key thing an do i do this before setting up itunes or after

    Reply
  11. Aleda says

    August 17, 2010 at 2:45 PM

    I am having the same problem as the first person on the forum, I have windows vista home premium and 32-bit operating system. how do i fix the problem??

    Reply
  12. Ibolya says

    August 17, 2010 at 1:10 AM

    hi,
    i have tryed everything… it just dont work on my computer. instalation of itunes is not possible and i get all the time message: A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.

    What is problem is that i cannot find that newer version of QuickTime so i can uninstall it.

    Any suggestions? HELP!

    Reply
  13. Pete says

    August 16, 2010 at 6:14 PM

    After hours of trying everything and hours on the phone with Apple Support, I tried the Wow64 changing the value to 0, and it worked, was able to install itunes 9.2.1. Thank you so much for this solution, and shame on Apple for not fixing.
    Question, does the value need to be set back to 1 or is it okay to leave it at 0?

    Reply
  14. Britt says

    August 8, 2010 at 9:26 PM

    lol…right well I’m just about ready to start using Windows Media Player!…
    Ok so am experiencing most of the above, can’t update, or remove Itunes from 9.2.0 to 9.2.1.
    I now can’t sync my calendar with iPhone, and I can locate 2 versions of Itunes.msi which the new Itunes installer refuses to play with.
    All searches in Apples support pages so far have not been helpful….Any ideas…and maybe from Apple would be greatly appreciated.

    Reply
  15. Bobbi says

    August 3, 2010 at 11:09 PM

    I keep getting error messages that the update can’t remove old versions, but then I can’t uninstall them either. And I’ve tried removing all the apple, quick time, iTunes, whatever files manually. No dice. I don’t have Vista 64, so the WOW65 fix wasn’t there. Ideas?

    Reply
  16. Bryan says

    August 3, 2010 at 5:38 PM

    Thank you thank you…after 5 hours of looking for the answer yours is the one that fixed it.

    Reply
  17. tommy says

    August 1, 2010 at 6:24 PM

    Rob; your solution worked for me after all else had felled and I sure waisted a lot of time looking for a solution ,thanks for the registry tip for windows vista Found this solution and after trying more than I can count it worked for me.

    This is the solution that worked for me:

    Go to this registry key:
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSIServer

    Look for
    WOW64 and it’s value.
    Is it 0×00000001 (1) ?

    This value tells Windows Installer only to deal with 32-bit installers
    and to return you an error whenever you try to install something that is
    64-bit. To fix it, just set the value to 0. So you will see in your
    editor:

    WOW64 REG_DWORD 0×00000000 (0)

    After changing the value to zero, restart your Windows Installer Service
    by using services.msc or reboot.

    This simple solution of changing the 1 to a 0 allowed me to finally
    install Itunes on Vista 64
    indows 64 systems

    Reply
  18. Katrina says

    July 30, 2010 at 5:24 AM

    Hey, I was having the same problem. The windows installer sent me an error message saying that it wasnt properly installed. I have probably done absolutely everything in apple support and online forums to try to fix it and it didn’t work.

    I tried looking for the iTunesX file and actually found a program called iTunes Setup. It literally was the other half of the install that I couldn’t get too thanks to my windows installer. If it works, which it seems that it is, I highly reccommend trying to find this program.

    I’m on a 32-bit Vista Home Premium.

    Reply
  19. killerwatz says

    July 8, 2010 at 1:54 AM

    to go to registry go to start menu,click on run type in regedit

    Reply
  20. emily says

    July 5, 2010 at 7:36 PM

    rob- i’m not great with computers…where do you find this registry key?? thanks!

    Reply
  21. annie says

    June 25, 2010 at 3:12 PM

    Will this solution work for Win XP or just Vista?

    Reply
  22. Rob says

    June 24, 2010 at 9:33 PM

    Found this solution and after trying more than I can count it worked for me.

    This is the solution that worked for me:

    Go to this registry key:
    HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSIServer

    Look for
    WOW64 and it’s value.
    Is it 0x00000001 (1) ?

    This value tells Windows Installer only to deal with 32-bit installers
    and to return you an error whenever you try to install something that is
    64-bit. To fix it, just set the value to 0. So you will see in your
    editor:

    WOW64 REG_DWORD 0x00000000 (0)

    After changing the value to zero, restart your Windows Installer Service
    by using services.msc or reboot.

    This simple solution of changing the 1 to a 0 allowed me to finally
    install Itunes on Vista 64

    Reply
  23. Rob says

    June 24, 2010 at 9:57 AM

    Same here. Running Vista 64 and thought my drive was messed up so I did a clean install. I have had no problems with anything except itunes and Safari. I am getting a message ststing that the Windows Installer could not be accessed.

    Reply
  24. Andy says

    June 21, 2010 at 7:32 PM

    Same thing here James. Let me know if you find a fix. I’ve done everything from a complete uninstall of iTunes, and all apple related software, and clearing all temp files. Not sure what else to do.

    Reply
  25. james says

    June 19, 2010 at 7:12 PM

    clean drive, i have install windows and ran updated windows. how ever i can’t install itunes at all, even try installing an older version, this is the error message i keep on getting

    This installation package could not be opened.Verify that the package exist and that you can access it or contact application vendor to verity that this is a valid windows installer package

    need help

    Reply

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