Some users are unable to install iTunes 9.2, receiving a message indicating that an error has occurred and installation could not continue.
Fix
Delete iTunesX.pkg. In many cases, this issue can be resolved by navigating to /Library/Receipts/ then deleting the file iTunesX.pkg (note that this is the Library folder at the root level of your hard drive). After deleting this file, retry installation of iTunes 9.2.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
Rob,
fix worked for me after many many days of seeking and pulling my hair out. Good thing I have alot of it! Even geek squad couldn’t figure it out..thanks!
for windows 7 get this message for itunes, palm z22 [iunderstand no driver but i got it to work via infrared on other win 7 machine ] and streets&trips 2006 disk
this installation package could not be opened verify that the package exist then you can access or contact the application vendor to verify this is a windows installer package
had Itunes working great, tried to add an app to my touch, required the update on itunes, did the updated & it took Itunes right off my comp. can’t install Itunes now even after all the helps I have found. Mad as hell! need help with this. Any help would be highly appreciated.
Install itunes latest version. Everything seems fine. Open itunes and the home screen appears and cannot click on anything. Nothing responds except right clicking to close and then an error message appears. Have installed and uninstalled many times. Help
the error message that comes up is
“apple application support was not found
apple application support is required to run itunes. Please uninstall intunes , then install itunes again” but no matter how many times i install it nothing changes
I am having the same problem as the first person on the forum, I have windows vista home premium and 32-bit operating system. how do i fix the problem??
hi,
i have tryed everything… it just dont work on my computer. instalation of itunes is not possible and i get all the time message: A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
What is problem is that i cannot find that newer version of QuickTime so i can uninstall it.
After hours of trying everything and hours on the phone with Apple Support, I tried the Wow64 changing the value to 0, and it worked, was able to install itunes 9.2.1. Thank you so much for this solution, and shame on Apple for not fixing.
Question, does the value need to be set back to 1 or is it okay to leave it at 0?
lol…right well I’m just about ready to start using Windows Media Player!…
Ok so am experiencing most of the above, can’t update, or remove Itunes from 9.2.0 to 9.2.1.
I now can’t sync my calendar with iPhone, and I can locate 2 versions of Itunes.msi which the new Itunes installer refuses to play with.
All searches in Apples support pages so far have not been helpful….Any ideas…and maybe from Apple would be greatly appreciated.
I keep getting error messages that the update can’t remove old versions, but then I can’t uninstall them either. And I’ve tried removing all the apple, quick time, iTunes, whatever files manually. No dice. I don’t have Vista 64, so the WOW65 fix wasn’t there. Ideas?
Rob; your solution worked for me after all else had felled and I sure waisted a lot of time looking for a solution ,thanks for the registry tip for windows vista Found this solution and after trying more than I can count it worked for me.
This is the solution that worked for me:
Go to this registry key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSIServer
Look for
WOW64 and it’s value.
Is it 0×00000001 (1) ?
This value tells Windows Installer only to deal with 32-bit installers
and to return you an error whenever you try to install something that is
64-bit. To fix it, just set the value to 0. So you will see in your
editor:
WOW64 REG_DWORD 0×00000000 (0)
After changing the value to zero, restart your Windows Installer Service
by using services.msc or reboot.
This simple solution of changing the 1 to a 0 allowed me to finally
install Itunes on Vista 64
indows 64 systems
Hey, I was having the same problem. The windows installer sent me an error message saying that it wasnt properly installed. I have probably done absolutely everything in apple support and online forums to try to fix it and it didn’t work.
I tried looking for the iTunesX file and actually found a program called iTunes Setup. It literally was the other half of the install that I couldn’t get too thanks to my windows installer. If it works, which it seems that it is, I highly reccommend trying to find this program.
Found this solution and after trying more than I can count it worked for me.
This is the solution that worked for me:
Go to this registry key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSIServer
Look for
WOW64 and it’s value.
Is it 0x00000001 (1) ?
This value tells Windows Installer only to deal with 32-bit installers
and to return you an error whenever you try to install something that is
64-bit. To fix it, just set the value to 0. So you will see in your
editor:
WOW64 REG_DWORD 0x00000000 (0)
After changing the value to zero, restart your Windows Installer Service
by using services.msc or reboot.
This simple solution of changing the 1 to a 0 allowed me to finally
install Itunes on Vista 64
Same here. Running Vista 64 and thought my drive was messed up so I did a clean install. I have had no problems with anything except itunes and Safari. I am getting a message ststing that the Windows Installer could not be accessed.
Same thing here James. Let me know if you find a fix. I’ve done everything from a complete uninstall of iTunes, and all apple related software, and clearing all temp files. Not sure what else to do.
clean drive, i have install windows and ran updated windows. how ever i can’t install itunes at all, even try installing an older version, this is the error message i keep on getting
This installation package could not be opened.Verify that the package exist and that you can access it or contact application vendor to verity that this is a valid windows installer package
francess, yeah same here
rod i have windows 7 i got all the way to msiserver but could not locate “wow” but i saw three different options of reg_dword
Rob,
fix worked for me after many many days of seeking and pulling my hair out. Good thing I have alot of it! Even geek squad couldn’t figure it out..thanks!
Rob, how to reboot after putting the number to 0.Btw,i have Vista running at 32bit
for windows 7 get this message for itunes, palm z22 [iunderstand no driver but i got it to work via infrared on other win 7 machine ] and streets&trips 2006 disk
this installation package could not be opened verify that the package exist then you can access or contact the application vendor to verify this is a windows installer package
thanks Rob~~~ It worked perfectly…^^
had Itunes working great, tried to add an app to my touch, required the update on itunes, did the updated & it took Itunes right off my comp. can’t install Itunes now even after all the helps I have found. Mad as hell! need help with this. Any help would be highly appreciated.
Install itunes latest version. Everything seems fine. Open itunes and the home screen appears and cannot click on anything. Nothing responds except right clicking to close and then an error message appears. Have installed and uninstalled many times. Help
the error message that comes up is
“apple application support was not found
apple application support is required to run itunes. Please uninstall intunes , then install itunes again” but no matter how many times i install it nothing changes
i cant find the registry key thing an do i do this before setting up itunes or after
I am having the same problem as the first person on the forum, I have windows vista home premium and 32-bit operating system. how do i fix the problem??
hi,
i have tryed everything… it just dont work on my computer. instalation of itunes is not possible and i get all the time message: A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
What is problem is that i cannot find that newer version of QuickTime so i can uninstall it.
Any suggestions? HELP!
After hours of trying everything and hours on the phone with Apple Support, I tried the Wow64 changing the value to 0, and it worked, was able to install itunes 9.2.1. Thank you so much for this solution, and shame on Apple for not fixing.
Question, does the value need to be set back to 1 or is it okay to leave it at 0?
lol…right well I’m just about ready to start using Windows Media Player!…
Ok so am experiencing most of the above, can’t update, or remove Itunes from 9.2.0 to 9.2.1.
I now can’t sync my calendar with iPhone, and I can locate 2 versions of Itunes.msi which the new Itunes installer refuses to play with.
All searches in Apples support pages so far have not been helpful….Any ideas…and maybe from Apple would be greatly appreciated.
I keep getting error messages that the update can’t remove old versions, but then I can’t uninstall them either. And I’ve tried removing all the apple, quick time, iTunes, whatever files manually. No dice. I don’t have Vista 64, so the WOW65 fix wasn’t there. Ideas?
Thank you thank you…after 5 hours of looking for the answer yours is the one that fixed it.
Rob; your solution worked for me after all else had felled and I sure waisted a lot of time looking for a solution ,thanks for the registry tip for windows vista Found this solution and after trying more than I can count it worked for me.
This is the solution that worked for me:
Go to this registry key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSIServer
Look for
WOW64 and it’s value.
Is it 0×00000001 (1) ?
This value tells Windows Installer only to deal with 32-bit installers
and to return you an error whenever you try to install something that is
64-bit. To fix it, just set the value to 0. So you will see in your
editor:
WOW64 REG_DWORD 0×00000000 (0)
After changing the value to zero, restart your Windows Installer Service
by using services.msc or reboot.
This simple solution of changing the 1 to a 0 allowed me to finally
install Itunes on Vista 64
indows 64 systems
Hey, I was having the same problem. The windows installer sent me an error message saying that it wasnt properly installed. I have probably done absolutely everything in apple support and online forums to try to fix it and it didn’t work.
I tried looking for the iTunesX file and actually found a program called iTunes Setup. It literally was the other half of the install that I couldn’t get too thanks to my windows installer. If it works, which it seems that it is, I highly reccommend trying to find this program.
I’m on a 32-bit Vista Home Premium.
to go to registry go to start menu,click on run type in regedit
rob- i’m not great with computers…where do you find this registry key?? thanks!
Will this solution work for Win XP or just Vista?
Found this solution and after trying more than I can count it worked for me.
This is the solution that worked for me:
Go to this registry key:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMSIServer
Look for
WOW64 and it’s value.
Is it 0x00000001 (1) ?
This value tells Windows Installer only to deal with 32-bit installers
and to return you an error whenever you try to install something that is
64-bit. To fix it, just set the value to 0. So you will see in your
editor:
WOW64 REG_DWORD 0x00000000 (0)
After changing the value to zero, restart your Windows Installer Service
by using services.msc or reboot.
This simple solution of changing the 1 to a 0 allowed me to finally
install Itunes on Vista 64
Same here. Running Vista 64 and thought my drive was messed up so I did a clean install. I have had no problems with anything except itunes and Safari. I am getting a message ststing that the Windows Installer could not be accessed.
Same thing here James. Let me know if you find a fix. I’ve done everything from a complete uninstall of iTunes, and all apple related software, and clearing all temp files. Not sure what else to do.
clean drive, i have install windows and ran updated windows. how ever i can’t install itunes at all, even try installing an older version, this is the error message i keep on getting
This installation package could not be opened.Verify that the package exist and that you can access it or contact application vendor to verity that this is a valid windows installer package
need help