With the iOS 10.3.3 update out, many users are in the process of updating their iPhones and iPads. If you’re installing iOS11, see this article instead. Unfortunately, some users encounter the message “Unable to Install Update – Error occurred installing iOS.”If you are one of these few unlucky users receiving this message, please continue reading this article for tips to tackle this issue. While you might not have experienced this error before with a previous update, it isn’t that uncommon in the early days of an iOS release because so many people around the world are trying to update at the same time. Sometimes, all we need is patience–just wait a few hours and try again.
If you forgot your Apple ID, don’t update to iOS 10.3.2 until you get your Apple ID credentials (ID and passwords.) The update requires your Apple ID after updating. After updating, you see a Hello screen and swipe to complete the upgrade. You are then prompted to enter your Apple ID password to complete the installation. If you know your password, just enter it to unlock your iDevice–that’s it. BUT if you forget or do not know your Apple ID or password, you must reset it at iforgot.apple.com before proceeding with this iOS update.
What’s this iOS 10.3-10.3.3 update anyway?
First thing first, with iOS 10.3, Apple introduces a brand new file system. The almost thirty-year-old file system that Apple used since the beginning of iPhones and iPods (called HFS and HFS+) is being replaced with Apple’s own Apple File System (APFS). Before you install the iOS 10.3 update, we highly recommend that you backup your device on both iCloud and iTunes.
Do I Really Need to BackUp?
In the case there is an issue during the install, backups are there to get your iDevice back into working order. With a backup, you can recover all your old data. So yes, it’s worthwhile to backup your iDevice, using both iCloud as well as iTunes. For specific information on how to backup, please refer to our complete step by step guide that shows you how to do a full backup of your iDevice.
Before You Update Your iOS
Please make sure that your iPhone or iPad is connected to power (preferred) or has sufficient charge to make it through the upgrade. If you’re unsure, charge your device before attempting to upgrade or just plug it in and then update.
Error Occurred Installing iOS 10.3.3: How-To Fix
Now, that you finished your backup let’s tackle this install error. For users who encountered this error while performing an OTA (over-the-air) update for your iDevice, the best path forward is to use iTunes when installing iOS 10.3-10.3.3
If you are not a big fan of iTunes, try the following tips and check if your iPhone updates to this latest iOS without any hiccups using OTA.
Tip # 1 – Toggle AirPlane Mode
Tap on Settings > Enable Airplane Mode. Switch Off your iPhone. After 10 seconds or so, turn it back on and disable the Airplane mode. Next, try to update your iPhone as you would normally do by using Settings> General >Software Update
Tip # 2 –Update Your Network Settings
If updating via OTA gives that all too familiar “Not connected to the Internet” error, two things often help with that issue: A) Resetting the Network Settings on the iPhone & B) Changing your DNS settings to 8.8.8.8 for your WiFi. Give it a try and see if that resolves your issue.
Tip # 3 –Force a Restart
Some readers tell us that when they see this message or if their update fails, a forced restart followed by a reinitiation of the update does the trick. Depending on your iDevice, there’s different ways to force a restart.
How-To Perform a Forced Restart on iPhone models
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Tip # 4 –Close Settings App
Refreshing your Settings app just might do the job. Double tap your Home button then swipe up on the Settings app until it slides out of view. Next, tap Settings again and go to General >Software Update. Try to install the update again.
At this point, if you are not successful, your best bet is to move forward with using iTunes to do the update.
Tip # 5 –Try Adding the SHIFT KEY when updating with iTunes
If you experience updating issues or other problems/errors after an OTA update, connect to iTunes and press and hold the SHIFT KEY and click on UPDATE. This method installs iOS 10.3.3 via iTunes without any data loss.
Delete Failed iOS Update Files
For some users who attempted to install the update wirelessly (OTA), the software update may still exist on your iPhone’s storage. So go ahead and delete the OTA version from your iPhone before proceeding with the iTunes steps below. In order to check this issue, Tap on Settings > General > Storage & iCloud Usage.
To check for a failed iOS update file
Tap on Settings > General > Storage & iCloud Usage
Tap on ‘Manage Storage’ under Storage section at the top. (Not under iCloud). On the next screen, scroll down
On the next screen, scroll down to the list of apps and check if you have the new iOS 10.3 update listed. If so, tap on it and delete it. This action removes the unpacked OTA from your iDevice
The step to remove the unpacked iOS Update from your iPhone is critical before you move forward with the iTunes steps. Users who bypass this may encounter the error “No Updates Found” when they check again for iOS updates.
And don’t forget to try quitting iTunes, rebooting your computer, and restarting your iDevice, if iTunes isn’t updating.
Problems Updating iPhone 5 or 5C or 4th generation iPad?
Despite Apple claiming that iOS 10.3.2 update works on iPhone 5 and later, iPad 4th generation and later, and iPod touch 6th generation, some readers report problems upgrading their iPhone Models 5, 5C, and fourth-gen iPads. When they go to Settings > General >Software Update to upgrade to iOS 10.3.2 via OTA, their iPhones say that there is no update needed. Specifically, it says that their current iOS is up to date when checking for an upgrade. Other readers report that their iPhone 5, 5C, and 5S models won’t update even after trying multiple times, deleting and re-downloading. And still, other users with older model iPhones report that their phones get stuck in verifying the software and ultimately shut down and restart without updating.
If you’re getting this same result on your iPhone 5 or 5C (or any other model that’s supported) try updating your iPhone using iTunes and see if that works. Or wait a few more days, and the update should show up for OTA updates in your iDevice’s Settings. All iPhone 5 and 5C owners should be able to update their iDevices!
If you know the OTA update is out for 32bit, perform a hard reset by pressing and holding the Home and Power buttons until the Apple logo appears. This action might force your iOS updates to show up on your older iPhone!
End of the 32bit era?
The 4th generation iPad and iPhone models 5 and 5C uses 32bit iOS architecture. These were the last iDevices to use the A6 system-on-chip and the last built with a 32-bit architecture. All new iOS versions and iDevice hardware (post-2013) are 64bit. Consequently, the 32bit version releases later than the 64bit version for OTA (over-the-air) updates. However, iPhone 5C owners can get immediate access to the iOS 10.3.2 update by just connecting their phones to iTunes and updating from there.
iOS 10.3.1 thru 10.3.3 also includes a warning when opening 32-bit apps, letting you know that “This app will not work with future versions of iOS.” Additionally, the latest developer release of iOS 11 no longer supports 32bit hardware. All signs point to 32bit obsolescence when the latest major iOS version ( iOS 11) arrives later this year to mark the 10th anniversary of iPhone.
Update iOS Via iTunes
Connect your iPhone/iPad to your computer running iTunes using the cable
Make sure that your Mac or Windows PC is running the latest iTunes
Open iTunes and select your device from the left panel
If you attempted an update and all looked well until the iDevice seemingly got trapped in verify for more than 15 minutes and then failed, try the following. Deleted the update using the steps listed above in the delete failed update section, restart your device, and then try updating again using iTunes (preferred) or iCloud. For many, the second try is the trick that worked!
Other readers have success with doing a hard reset by pressing and holding power plus home (for mechanical home buttons) or volume down until Apple logo appears. And then going back to install the downloaded update.
iOS 10.3.1 – 10.3.3 Updates Drain Battery
Many readers report that since updating to 10.3.1 and 10.3.2, their iPhone’s and other iDevice’s drain power more aggressively. In particular, several users not that their iPhones use over 50% of their battery life by lunchtime and need charging before dinnertime. Battery problems are all too familiar to iPhone users. These draining problems have plagued iPhone users since the release of iOS 10 back in September 2016.
Unfortunately, there’s no one consistent fix here. However, some users report success when they let their iPhone battery fully drain until the phone shuts off, then fully charge it WITHOUT using the phone during charging. Yup–that’s pretty darn inconvenient.
After updating to 10.3.3, my iPhone reverted to the main screen and kept telling it was up-to-date WHILE AT THE SAME TIME still telling me there was an update. Rebooted twice with no change, so after the third boot I also switch to Airplane Mode and Turned WiFi on. Finally, everything was kosher.
When I got stuck on the 10.3 Verifying Update Message twice, I turned off WiFi and verified over LTE Data and bang, everything completed in minutes. So try to verify over your mobile data connection. It worked for me. Just remember, this is for the verify message not download!
Turn WiFi off and then turn on cellular data. Go to Settings > General > Software Update and find the iOS update. Once located, keep this update window open and swipe up control center and then turn WiFi ON again. When it connects to WiFi, it finally allows you to update
If you or someone you know has a Personal Hotspot, connect to their Hotspot and then download the update via Bluetooth, not WiFi
This is what worked for me: download the update via WiFi then when the Install Now Button appears, switch to data and let the update verify. From there it successfully updates
Try removing your SIM card when you update your iOS to the latest version. I had problems updating with my SIM installed. So I removed the SIM card and then was able to update my iPhone over Wifi. ONLY WIFI (OTA–over the air) NOT ITUNES. However, if your iPhone is not activated, and you have not configured it, your phone refuses to move forward in the configuration process without the SIM card. (Appletoolbox recommends proceeding with caution on. We do not have much experience with updating without a SIM on iPhones. Check with your mobile phone company before taking this action.)
The only thing that worked for me was to Recover my iPad with iTunes using iOS10.3. Hold the Alt-Key when selecting the Update-Button and choose the Firmware to recover manually. Then setup your iDevice from a Backup
Your download may be corrupt. Delete it and download it again and see if that works. If not, try updating with iTunes or use another WiFi network. Settings>General>Storage & iCloud Usage>Storage>Manage Storage. Your list of apps will load. Tap on the downloaded iOS software in the list and tap delete in the next screen
It may have to do with 2-factor authentication in your Apple ID setup.I did 2-factor between last iOS update and this one. I was getting the same problem with 10.3.1 update until I logged into my apple ID to do a search on this discussions forum. When I did, it sent the 6 digit code to my iPhone 6s. I entered that into the Safari browser, and it asked me to trust the Safari browser. After I did that, I was able to run the 10.3.1 update on my iPhone 6s. Hope that helps
Wrap Up
We hope that the tips and steps above were helpful in resolving the iOS 10.3 upgrade issue. Please do keep in mind that sometimes when a new iOS is released, Apple’s servers may be slow and you may have to try the update a few times to get it working. You can always check the status of Apple’s servers by clicking here.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
Hi, not sure if this is the right place to ask, but after I updated a brand new iphone6 to 10.3.3, App Store is not downloading anything. All new apps are labeled “Waiting” and nothing happens. I’ve tried disabling the Touch ID authentication but no help.
Try a forced restart by pressing Home and Power at the same time and keep pressing until you see the Apple logo on-screen. Then wait for the phone to fully restart and tap an app to initiate install or go to App Store and update apps from there.
I had this issue with 10.3.3, did not see the error message but my iPhone just reverted to the main screen and kept telling it was up to date while still telling me there was an update. rebooted twice with no change to this, so after the third boot I also switch to airport mode and turned wifi on.
Hi I’ve just updated my iPadPro to IOS 10.3.3 and even though the installation is complete and almost everything seems to be working as per usual my iPad wont connect to my Desktop Wifi, which it automatically connected to before. The network is still showing, but it won’t connect automatically, or when I put in the correct password, it says incorrect. I’ve tried turning everything (iPad, Wifi, etc) off and then rebooting/ on. I tried putting the network in as “Other” but it still came up as incorrect password. I know the wifi router is working correctly as my husbands laptop is connecting to it as per usual. Any ideas. Many thanks
Vivien, We can suggest a couple of things in order to resolve this issue. The first is obvious and I am sure you have already done it which is to Reset Network Settings. Settings > General > Reset > Reset Network Settings. The second thing is to try forgetting the network. Go to Settings > Wi-Fi > choose the network and tap on the ‘i’ (info) on the right. Choose Forget This Network. Restart your iPad. Now get into Settings > Wi-Fi and try joining the network with your credentials. Hoping that it should work.
Gosh, that’s a strange one. My first thought is to restart your iPad if you haven’t already done that. Then return to Settings >Wifi and see if it works. If so head to Settings > General > Software Update and see if the update is listed there as Install. If so, go ahead and install.
If that restart didn’t work, try a forced restart by pressing Home and Power at the same time until you see the Apple logo. Then go through the same process above in checking WiFi and your software update.
If still nothing, try another network. Go to a friend’s house, work, or somewhere else where you are comfortable and try again. Alternatively, try changing your router’s password and see if that helps–of course, that means that you’ll need to change the password for everything connected, so that might mean way too much additional work.
I’m so disappointed with iPhone 5s (that I own) and I made the huge mistake downloading iOS 10.3.2 because my battery life is terrible now and my phone is barely 6 months old. Apple is highly overrated. And I hate it. And it is a waste of money. I’m so sadddd:'( i hate it. I hate apple. I need to get back to androids. Well, I suppose so now.
Do You Have an iPhone Or iPad Showing the error that this accessory is not supported? I did.
It’s not Rocket Science, there’s an easy fix:
1 Please Plug your accessory into your Apple Device
2 Now If You See that Error, Click On Dismiss And shut down your phone while it’s plugged in
4 Leave it charging for 20 -25 minutes
5 Now turn it back on and see if this fixes Your Problem.
First backup via iCloud or iTunes. That way your data is protected no matter what happens. Once you backup (and we prefer if you back up using both methods), perform a forced restart by holding down the Home and Power buttons until you see the Apple Logo. Next, force close any open apps by double tapping Home and swiping up all apps to close. Next, go to Settings > General > Storage and make sure you have sufficient space available for the update. If not, remove some apps, media, music, or other content to make space.
Once sufficient space is available, connect your iPhone to power and try to update via WiFi by going to Settings > General > Software Update. If that doesn’t work, try again via iTunes.
If your iPhone continues to not update, visit an Apple Store or Retailer and see if they can update your iPhone for you.
Another reader chimed in with the suggestion to remove your SIM card when you update your iOS to the latest version. Some folks report problems updating with their Carrier SIM installed. Removed the SIM card and then try to update your iPhone over Wifi Only.
Proceed with caution. We do not have much experience with updating without a SIM on iPhones. I advise you to check with your mobile phone company before taking this action.
So I’m trying to get my old iPad on to iOS 10.3.3 but when I click download and install the button goes grey with the loading sign then goes back to blue and no matter how many times I click download and install its not allowing me to update
Try installing the update using iTunes on a Windows PC or Mac. The computer does not need to be your own–it just needs to have iTunes on it.
Make sure you backup first before updating.
Then check if your device has already downloaded a partial update and delete it.
Go to Settings > General > Storage
Look through the list of apps for an iOS 10.3.3 update
If you find it, tap it and delete the update
Also, verify that there are no profiles on your device by going to Settings > General > Profile–if you see a profile there, especially a beta profile, delete it. Then restart your device again.
Once any partial update is deleted, restart your device and then connect it to iTunes and try updating it using iTunes.
If nothing works, you can also download the iOS 10.3.3 IPSW file and manually update your iDevice using iTunes.
This involves downloading the file, opening iTunes, and then using an additional key when selecting to update it:
For Mac: OPTION + Click on the Update button in iTunes
For Windows: SHIFT + Click on that Update button
This same error occurred with the last update. It’s pretty pathetic that Apple can’t correct this from happening repeatedly. Whatever happened to “high-tech”? I’ve tried deleting and re-downloading, etc. etc. Still haven’t found the “fix.” Tired of wasting my time.
Still won’t update for me either… Tried everything above, spoke to apple customer service… Useless!
I have an iPad Air 2 and had it less than a year! Very frustrating…
hello!
unfortunately I haven’t read your instructions before updating my ipad…
now I cannnot turn it on. I have tried many times by pressing the home and the power button. I have tried to updated through itunes, but I receive error 26.
I don’t have any back-up and I need my data.
Please help!!!
I’m sorry to hear that you are struggling with your iOS 10.3 update. Try to restore your iPad again using iTunes, BUT first turn off your computer, restart, and then relaunch iTunes. Once iTunes is open, plug your iPad into your computer. Once connected, press and hold the Sleep/Wake and Home buttons at the same time. Hold both of these buttons until the Apple logo appears. Keep holding both buttons until you see the recovery mode screen, showing the iTunes logo and a charging cable.
If you see options to Restore or Update, choose Update. iTunes tries to reinstall iOS–reinstalling won’t erase your data. Wait until iTunes downloads all the software for your iPad. Be patient and wait. It may even take more than 15 minutes to download. Once completely downloaded, your device exits recovery mode automatically. If after 1 hour, nothing still happens. Repeat these steps one more time.
If still nothing works, take a look at our article on DFU Mode.. You may need to take more drastic action.
My iPhone has been stuck on verifying update for nearly 5 hours now, and I can’t interact with anything on the screen so I cannot just delete the update like this says. My phone’s home button is also broken, as in it doesn’t respond to being pressed and I have to use assistive touch, so I cannot do a hard reboot either. I use my phone for basically everything, and not having access to it is a major inconvenience for me. Is there anything I can try to fix my phone?
Give this a try for resetting without your Home button working:
Use Assistive Touch by going to Settings> Accessibility> Assistive Touch
Press on the round button that appears on screen. Within the Assistive Touch option, tap Device, then press and hold on Lock Screen. The red bar slider appears at the top allowing you to turn off your phone. Slide across to shut down your phone, and power it up again and it works as you have just reset it!
Hi, i tired updating using itunes but i get a message of “an error occured, there was a problem with iphone.” this has been going on for over an hour now and my phone automatically went in to recovery mode.
At the moment, i cant access my phone and am worried
Hi Ayodeji,
That’s awful to experience. Did you backup via iTunes or iCloud before initiating your iOS update? Hopefully, you did both backups. If so, your data is protected. Take a look at a couple of our articles for tips on moving forward. However, before doing anything remove your iDevice from the computer (unplug it from connecting cable.) Then try and shut it down normally via the power button. Then connect your iPhone to power via the wall outlet (not via the computer) and try to perform a forced restart by holding down the POWER + HOME or Volume Down (for iPhone 7s and above, with no mechanical home buttons) and continue holding until you see the Apple Logo. See if your iPhone returns to normal.
If this didn’t work, look at the tips in these articles:
Thanks! Tip # 4 got me out of a hole.
Hi, not sure if this is the right place to ask, but after I updated a brand new iphone6 to 10.3.3, App Store is not downloading anything. All new apps are labeled “Waiting” and nothing happens. I’ve tried disabling the Touch ID authentication but no help.
HI, Jimmy,
Try a forced restart by pressing Home and Power at the same time and keep pressing until you see the Apple logo on-screen. Then wait for the phone to fully restart and tap an app to initiate install or go to App Store and update apps from there.
We have additional tips in this article
Keep us posted,
Liz
I had this issue with 10.3.3, did not see the error message but my iPhone just reverted to the main screen and kept telling it was up to date while still telling me there was an update. rebooted twice with no change to this, so after the third boot I also switch to airport mode and turned wifi on.
This fixed the issue and allowed the install
Hi Mark,
Thanks for sharing your experience. Great tip! I’m sure you are (unfortunately) not the only one to have this problem.
Glad you got the update–next in line, iOS 11 which is really sweet. Coming sometime in September–date TBD by Apple, as yet unannounced.
Cheers,
SK
Hi I’ve just updated my iPadPro to IOS 10.3.3 and even though the installation is complete and almost everything seems to be working as per usual my iPad wont connect to my Desktop Wifi, which it automatically connected to before. The network is still showing, but it won’t connect automatically, or when I put in the correct password, it says incorrect. I’ve tried turning everything (iPad, Wifi, etc) off and then rebooting/ on. I tried putting the network in as “Other” but it still came up as incorrect password. I know the wifi router is working correctly as my husbands laptop is connecting to it as per usual. Any ideas. Many thanks
Vivien, We can suggest a couple of things in order to resolve this issue. The first is obvious and I am sure you have already done it which is to Reset Network Settings. Settings > General > Reset > Reset Network Settings. The second thing is to try forgetting the network. Go to Settings > Wi-Fi > choose the network and tap on the ‘i’ (info) on the right. Choose Forget This Network. Restart your iPad. Now get into Settings > Wi-Fi and try joining the network with your credentials. Hoping that it should work.
Hi Viven,
Gosh, that’s a strange one. My first thought is to restart your iPad if you haven’t already done that. Then return to Settings >Wifi and see if it works. If so head to Settings > General > Software Update and see if the update is listed there as Install. If so, go ahead and install.
If that restart didn’t work, try a forced restart by pressing Home and Power at the same time until you see the Apple logo. Then go through the same process above in checking WiFi and your software update.
If still nothing, try another network. Go to a friend’s house, work, or somewhere else where you are comfortable and try again. Alternatively, try changing your router’s password and see if that helps–of course, that means that you’ll need to change the password for everything connected, so that might mean way too much additional work.
Good luck,
SK
I’m so disappointed with iPhone 5s (that I own) and I made the huge mistake downloading iOS 10.3.2 because my battery life is terrible now and my phone is barely 6 months old. Apple is highly overrated. And I hate it. And it is a waste of money. I’m so sadddd:'( i hate it. I hate apple. I need to get back to androids. Well, I suppose so now.
Do You Have an iPhone Or iPad Showing the error that this accessory is not supported? I did.
It’s not Rocket Science, there’s an easy fix:
1 Please Plug your accessory into your Apple Device
2 Now If You See that Error, Click On Dismiss And shut down your phone while it’s plugged in
4 Leave it charging for 20 -25 minutes
5 Now turn it back on and see if this fixes Your Problem.
Can’t get this to work manually or via iTunes. Have a 6s, and I’ve tried everything. Phone is starting to glitch really badly as well. What can I do?
Hi Kristin,
First backup via iCloud or iTunes. That way your data is protected no matter what happens. Once you backup (and we prefer if you back up using both methods), perform a forced restart by holding down the Home and Power buttons until you see the Apple Logo. Next, force close any open apps by double tapping Home and swiping up all apps to close. Next, go to Settings > General > Storage and make sure you have sufficient space available for the update. If not, remove some apps, media, music, or other content to make space.
Once sufficient space is available, connect your iPhone to power and try to update via WiFi by going to Settings > General > Software Update. If that doesn’t work, try again via iTunes.
If your iPhone continues to not update, visit an Apple Store or Retailer and see if they can update your iPhone for you.
Cheers,
SK
Kristin,
Another reader chimed in with the suggestion to remove your SIM card when you update your iOS to the latest version. Some folks report problems updating with their Carrier SIM installed. Removed the SIM card and then try to update your iPhone over Wifi Only.
Proceed with caution. We do not have much experience with updating without a SIM on iPhones. I advise you to check with your mobile phone company before taking this action.
Cheers,
SK
So I’m trying to get my old iPad on to iOS 10.3.3 but when I click download and install the button goes grey with the loading sign then goes back to blue and no matter how many times I click download and install its not allowing me to update
Hi Marco,
Try installing the update using iTunes on a Windows PC or Mac. The computer does not need to be your own–it just needs to have iTunes on it.
Make sure you backup first before updating.
Then check if your device has already downloaded a partial update and delete it.
Go to Settings > General > Storage
Look through the list of apps for an iOS 10.3.3 update
If you find it, tap it and delete the update
Also, verify that there are no profiles on your device by going to Settings > General > Profile–if you see a profile there, especially a beta profile, delete it. Then restart your device again.
Once any partial update is deleted, restart your device and then connect it to iTunes and try updating it using iTunes.
If nothing works, you can also download the iOS 10.3.3 IPSW file and manually update your iDevice using iTunes.
This involves downloading the file, opening iTunes, and then using an additional key when selecting to update it:
For Mac: OPTION + Click on the Update button in iTunes
For Windows: SHIFT + Click on that Update button
Then select the IPSW file you downloaded
This same error occurred with the last update. It’s pretty pathetic that Apple can’t correct this from happening repeatedly. Whatever happened to “high-tech”? I’ve tried deleting and re-downloading, etc. etc. Still haven’t found the “fix.” Tired of wasting my time.
Still won’t update for me either… Tried everything above, spoke to apple customer service… Useless!
I have an iPad Air 2 and had it less than a year! Very frustrating…
I did all the tips and still get the Error occurred message and it will not update.
Hi Amanda,
What iDevice are you trying to update to iOS 10.3.1?
SK
Hi — after the update my iPhone 6’s touch screen doesnt work properly. It hangs basically.
Was working fine before the update
hello!
unfortunately I haven’t read your instructions before updating my ipad…
now I cannnot turn it on. I have tried many times by pressing the home and the power button. I have tried to updated through itunes, but I receive error 26.
I don’t have any back-up and I need my data.
Please help!!!
Hi Rita,
I’m sorry to hear that you are struggling with your iOS 10.3 update. Try to restore your iPad again using iTunes, BUT first turn off your computer, restart, and then relaunch iTunes. Once iTunes is open, plug your iPad into your computer. Once connected, press and hold the Sleep/Wake and Home buttons at the same time. Hold both of these buttons until the Apple logo appears. Keep holding both buttons until you see the recovery mode screen, showing the iTunes logo and a charging cable.
If you see options to Restore or Update, choose Update. iTunes tries to reinstall iOS–reinstalling won’t erase your data. Wait until iTunes downloads all the software for your iPad. Be patient and wait. It may even take more than 15 minutes to download. Once completely downloaded, your device exits recovery mode automatically. If after 1 hour, nothing still happens. Repeat these steps one more time.
If still nothing works, take a look at our article on DFU Mode.. You may need to take more drastic action.
Best of luck,
SK
Thank you, your clear instructions on deleting the previous update worked.
My iPhone has been stuck on verifying update for nearly 5 hours now, and I can’t interact with anything on the screen so I cannot just delete the update like this says. My phone’s home button is also broken, as in it doesn’t respond to being pressed and I have to use assistive touch, so I cannot do a hard reboot either. I use my phone for basically everything, and not having access to it is a major inconvenience for me. Is there anything I can try to fix my phone?
Hi Sarah,
Give this a try for resetting without your Home button working:
Use Assistive Touch by going to Settings> Accessibility> Assistive Touch
Press on the round button that appears on screen. Within the Assistive Touch option, tap Device, then press and hold on Lock Screen. The red bar slider appears at the top allowing you to turn off your phone. Slide across to shut down your phone, and power it up again and it works as you have just reset it!
Keep us posted!
Cheers,
Liz
Hi, i tired updating using itunes but i get a message of “an error occured, there was a problem with iphone.” this has been going on for over an hour now and my phone automatically went in to recovery mode.
At the moment, i cant access my phone and am worried
Hi Ayodeji,
That’s awful to experience. Did you backup via iTunes or iCloud before initiating your iOS update? Hopefully, you did both backups. If so, your data is protected. Take a look at a couple of our articles for tips on moving forward. However, before doing anything remove your iDevice from the computer (unplug it from connecting cable.) Then try and shut it down normally via the power button. Then connect your iPhone to power via the wall outlet (not via the computer) and try to perform a forced restart by holding down the POWER + HOME or Volume Down (for iPhone 7s and above, with no mechanical home buttons) and continue holding until you see the Apple Logo. See if your iPhone returns to normal.
If this didn’t work, look at the tips in these articles:
Restore Not Working
Restore From iCloud
DFU and Recovery Mode
Best of Luck,
Liz