FaceTime for Mac: Can’t Sign In

Several users have reported an issue in which they cannot sign into FaceTime for Mac OS X. In these cases, either no sign in screen ever appears, or the sign in process spins endlessly and never progresses. Other users may receive the message “There was a problem with FaceTime. You need to quit and open FaceTime again”

Delete plist File

In some cases, this issue can be resolved by deleting the file:

• ~/Library/LaunchAgents and delete the com.apple.imagent.plist

(the tilde [~] represents your home user folder)

Use Alternate Email Address

Some users have reported that (if you’re using an Apple email address), [email protected] may work while [email protected] does not.

Set DNS to use Google Public DNS

1. Go to System Preferences -> Network.
2. Click on the connection you are using now.
3. Click Advanced.
4. Switch to DNS tab.
5. Click the + sign under DNS servers
   • Add 8.8.8.8
   • Add 8.8.4.4

SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.