I have a 25 MB download and 5 MB upload Internet service. I set up my Apple ID and password; Apple verified it, and I gave my regular e mail address as the “rescue” e mail for Apple’s use. I ask a relative to call me on Face Time at my Apple ID address. Everything is OK for about a minute, then I lose the relative’s image, they retain my image and voice connection I retain their voice OK, but no video from them? I have tried everything I know to do with no luck. Anyone have any suggestions?