No Hint of an actual resolution, No phone for a month, Excellent service. This request was done at the Apple Store with staff assistance.
From: Apple <firstname.lastname@example.org>
Date: Thu, Aug 3, 2017 at 12:06 PM
Subject: An account recovery request was made for your Apple ID.
An account recovery request for your Apple ID (@gmail.com) was made from the web near Sydney, NSW on 30 July 2017 at 12:06:09 GMT+10. The contact phone number provided was +61 .
You will receive a text or a phone call at this number when your account is ready to recover on 27 August 2017 at 12:06:09 GMT+10. For updated status information or to provide additional information to help recover your account, visit https://iforgot.apple.com
If you did not make this request or do not recognize the information presented above, you should cancel account recovery immediately to keep your account secure.