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I also called Apple for help, and like Sue, was told that no one else had contacted Apple about this problem. I also was told that the problem was not on Apple’s end. In fact, the Apple rep suggested that I call Samsung (I have a Samsung Gusto). I contacted Verizon, and their rep told me that they had received many complaints about this issue, and that more people use flip phones than you’d think. Apple has created a mess. I, too, am fighting to keep my flip phone.