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I have an iPad 3 with iOS 9.3.5 (the last version of iOS the iPad 3 supports).
When I go into the iTunes Store and select Purchased, I select My Purchases and then select the name of my family member and go to their movie purchases. I can see the purchased movies. Each purchase has an right facing arrow to the right of it, inviting you to select, which I do. It highlights the movie with a grey colour… and nothing happens.
If I go to the same movie in the iTunes Store the only options that show are to buy or rent afresh.
Baffled and completely stuck.
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Same thing happening to me, anyone know of a fix? Extremely annoying!
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Experiencing the exact same problem.
When accessing family sharing, I see the icon (with the cloud and downward arrow). Usually, the download will initiate when I click it, but now it doesn’t. I have waited for 2 IOS patches to fix it, but the problem still persists even with the latest update.
“When I go into the iTunes Store and select Purchased, I select My Purchases and then select the name of my family member and go to their movie purchases. I can see the purchased movies. Each purchase has a right-facing arrow to the right of it, inviting you to select, which I do. It highlights the movie in a grey color… and nothing happens.
If I go to the same movie in the iTunes Store the only options that show are to buy or rent afresh.
Baffled and completely stuck.
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Same exact problem, same iOS version.
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