Can’t download purchased movie on Family Sharing

[DeltaVega]

I have an iPad 3 with iOS 9.3.5 (the last version of iOS the iPad 3 supports).

When I go into the iTunes Store and select Purchased, I select My Purchases and then select the name of my family member and go to their movie purchases. I can see the purchased movies. Each purchase has an right facing arrow to the right of it, inviting you to select, which I do. It highlights the movie with a grey colour… and nothing happens.

If I go to the same movie in the iTunes Store the only options that show are to buy or rent afresh.

Baffled and completely stuck.

[Author]

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